ZipRecruiter

Log In

Evapco
Evapco

23 Evapco Full Time Jobs Hiring Near You

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland. Very infrequent travel may be required. Key Responsibilities: Service Desk Leadership amp; Team ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$90 - $130/hr

This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland. Very infrequent travel may be required. Key Responsibilities:Service Desk Leadership & Team ...

previous page

Showing results 21-23

All JobsEvapco JobsEvapco Full Time Jobs

Evapco Jobs Information

Do workers at EVAPCO get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Does EVAPCO pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

At EVAPCO, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between August 2025 and April 2026.

Is the health insurance from EVAPCO affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at EVAPCO?

Most people get paid time off work.
82% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at EVAPCO worry about hours?

Most people don’t worry about getting enough hours.
70% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and September 2025.

Do EVAPCO workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to get time off at EVAPCO?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do EVAPCO managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and September 2025.

Do jobs at EVAPCO spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to take sick days at EVAPCO?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at EVAPCO good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at EVAPCO feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at EVAPCO get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at EVAPCO?

Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at EVAPCO enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at EVAPCO recommend working with their team?

Only some people recommend working with their team.
37% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at EVAPCO?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at EVAPCO?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think EVAPCO’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how EVAPCO is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

What are the most popular jobs at Evapco?

What are the most popular categories at Evapco?

Infographic showing various Full Time job openings at Evapco in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

IT Service Desk Manager

Evapco

Taneytown, MD • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

EVAPCO rating

8.7

Company rating: 8.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

58th of 499 rated machine equipment manufacturers

Job description

IT Service Desk Manager
Job Overview:
The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a team of IT service desk technicians and support analysts. This role ensures high-quality, efficient support across a large, global enterprise by improving incident resolution, user satisfaction, service performance, and process maturity.
Reporting to the Global IT amp; Cyber Security Manager, this position owns service levels and performance metrics, Jira Service Management administration, knowledge and self-service capabilities, ITIL-aligned incident, problem, and change practices, asset and endpoint management processes, vendor performance, escalations, and operational reporting. This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland. Very infrequent travel may be required.
Key Responsibilities:
Service Desk Leadership amp; Team Development
  • Lead, schedule, coach, and mentor a team of service desk technicians and support analysts, fostering a customer-first, continuous-improvement culture
  • Own performance management activities, including goal-setting, regular one-on-one meetings, professional development planning, and constructive feedback
  • Manage staffing coverage and shift scheduling to provide consistent support availability across global time zones as needed
Service Delivery amp; Performance Management
  • Define, monitor, and continuously improve key performance indicators and service level agreements, including first-call resolution, ticket aging, and customer satisfaction
  • Analyze service trends, recurring issues, and root causes to improve resolution times and the overall end-user experience
  • Use operational data and customer feedback to prioritize service improvements and align support delivery with business goals
ITSM Platform, Knowledge amp; Self-Service
  • Serve as the business owner and administrator for IT Service Management system, including queue configuration, workflows, automation, and reporting dashboards
  • Maintain and enhance the knowledge base and end-user self-service capabilities to reduce avoidable tickets and empower users
  • Drive strategic initiatives to modernize service desk tools, processes, and support capabilities
Incident, Problem amp; Change Management
  • Manage incident, problem, and change management lifecycles in alignment with ITIL best practices
  • Coordinate escalations, major incident response, stakeholder communications, and post-incident reviews
  • Identify corrective actions and process improvements that drive lasting resolution and greater service maturity
Asset, Endpoint amp; Device Management
  • Oversee IT asset management (ITAM) and mobile device management (MDM) processes, ensuring accurate inventory, lifecycle tracking, and compliance
  • Partner with security and infrastructure teams to ensure endpoints are provisioned, patched, and managed to corporate standards
  • Support consistent processes for device deployment, replacement, transfer, recovery, and retirement
Vendor, Escalation amp; Stakeholder Management
  • Manage relationships with third-party vendors and service providers and hold them accountable to contractual service levels
  • Serve as the primary escalation point for complex, high-impact, or business-critical support issues
  • Communicate service status, initiatives, risks, and outcomes effectively to technical and non-technical stakeholders
Reporting amp; Communication
  • Produce clear, actionable performance and operational reports for IT leadership and business stakeholders
  • Present service trends, performance results, improvement plans, and recommendations in a concise and business-focused manner
Required Qualifications:
  • Bachelor's degree in Information Technology, a related technical or business discipline, or equivalent professional experience
  • Five or more years of experience in a Service Desk Manager or equivalent IT support leadership role
  • Demonstrated experience leading, coaching, and developing technical support teams in an enterprise environment
  • Strong working knowledge of ITIL service management practices
  • Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical audiences
  • Customer-focused, performance-driven approach with strong problem-solving, reporting, and stakeholder management skills
Preferred Qualifications:
No certifications are required for this role. Relevant industry certifications are considered a plus, including:
  • ITIL 4 Foundation or higher
  • HDI Support Center Manager or HDI Support Center Team Lead
  • CompTIA A+, Network+, or Security+
  • Microsoft 365, Modern Desktop, Endpoint Administrator, Azure, or Identity and Access certifications
  • PMP, CAPM, Agile, or Scrum credentials
Key Skills amp; Competencies:
  • Service Desk Operations amp; Team Leadership
  • ITIL Service Management
  • Incident, Problem amp; Change Management
  • ServiceNow, Freshservice, Jira Service Management, or other ITSM Platform Administration
  • Knowledge Management amp; End-User Self-Service
  • Microsoft 365 Administration amp; Support
  • Microsoft Entra ID, Microsoft Intune, Windows amp; Active Directory
  • Microsoft Power Automate amp; Power Apps
  • IT Asset Management (ITAM) amp; Mobile Device Management (MDM)
  • Service Level, KPI, CSAT amp; Operational Reporting
  • Vendor Management, Escalation Management amp; Stakeholder Communication
Evapco’s Summary of Pay amp; Benefits:
  • The salary range consists of base pay and most recent profit sharing bonus amounts
  • Medical, Vision, amp; Dental Insurance
  • Employee Stock Ownership Program – we are an employee-owned company
  • Profit Sharing Bonus – which is paid twice per year
  • (k)larity Plan - Voluntary Employee Retirement Savings Plan
  • Paid Holidays
  • Paid Vacation
  • Paid Maternity and Paternity Leave
  • Bereavement Pay
  • Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
  • Paid Sick Leave
  • Long Term Disability

What EVAPCO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply