Euroclear

60 Euroclear Jobs Hiring Near You

$12 - $16/hr

Client Services, ESES Euroclear Nederland Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. General ...

$12 - $16/hr

Client Services, ESES Euroclear Nederland Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. General ...

WI · On-site

$120 - $150/hr

This role is about more than just technical expertise; it's about becoming a strategic partner, guiding Euroclear through a comprehensive digital transformation that encompasses not only technology ...

New

WI · On-site

$100 - $140/hr

Locations Belgium France Division You will be joining the Enterprise Architecture (EA) division at Euroclear, a leading post-trade financial market infrastructure. The EA division is an experienced ...

New

NY · On-site

$120 - $180/hr

Euroclear is a financial services company that specializes in the settlement of securities transactions, as well as the safekeeping and asset servicing of these securities. We are located in Brussels ...

New

NY · On-site

$102.41 - $147.93/hr

Participate and lead in Projects related to security and business on the Euroclear roadmap. Act as an expert among the team for technical investigations and implementations. Drive end to end ...

New

NY · On-site

$140 - $180/hr

IDAM is in charge of implementing, operating and managing all the access from, to or within the Euroclear IT infrastructure. This helps to ensure that each individual has access to the right ...

New

WI · On-site

$120 - $150/hr

Participate actively to the development of the Solution Architecture and Software Engineering practices in Euroclear, contributing to establish solution patterns and building blocks that can be ...

New

next page

Showing results 1-20

Euroclear Jobs Information

What are the most popular cities for Euroclear jobs?
What are the most popular states for Euroclear jobs?
What are the most popular job types at Euroclear?

    Client Services Agent in Euroclear Nederland

    Euroclear

    $12 - $16/hr

    Full-time

    Re-posted 2 days ago


    Job description

    Job family : Client Services, ESES Euroclear Nederland

     
    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

     
    General Description :
    • Receives and processes highly complex customer orders, inquiries, and/or complaints covering items or products ordered. 
    • Proactively maintains an ongoing relationship with key customers and sales staff; *developing market/ client intimacy.
    • May handle multiple product markets. 
    • Typically requires experience with, and demonstration of high level product and process knowledge.

     
    Role :

     
    • Records and processes highly complex orders and/or inquiries received by mail, telephone, and/or through personal customer contact.
    • Provides pricing, availability, and schedule information within established guidelines.
    • Suggests additional and/or alternative products or services to meet customer needs.
    • Checks and approves credit within established limitations, and confirms orders.
    • Tracks order activity, and alerts appropriate staff of any potential delivery problems. 
    • Researches and obtains resolution of a variety of highly complex customer complaints and issues; *handles escalations.
    • Serves as communication link between customers and sales staff to assure responsiveness.
    • Expedites the delivery of selected orders.
    • *Participates to service improvements / query avoidance initiatives
    • Provides guidance and assistance to new or less experienced staff.
    • May conduct training for entry-level representatives.
    • *May conduct trainings for other internal people
    • Interacts with sales staff on a regular, defined basis; communicates with supply chain/logistics staff as needed.

     
    Euroclear specificities : 
    • Has a broad knowledge in one or several business domains. 
    • Can manage, in one business domain, the day to day operational relation with key clients including the discussion of KPI's or client wishes, leading client calls or visits, trainings ...
    • Able to manage situations outside standard processes like escalations, contingency, complex investigations ....