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VIP Guest Service Agent - Emerald Lounge

Kalahari Resorts and Conventions

Round Rock, TX • On-site

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago


Kalahari Resorts rating

5.8

Company rating: 5.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

66th of 108 rated hotels


Job description

Guest Services Agent-VIP Emerald Lounge Ambassador

Kalahari Resorts & Conventions is seeking a Guest Services Agent for VIP in Emerald Lounge. In this role, you'll be an expert source of knowledge on the Resort and assist in the day-to-day operations of our VIP Emerald Lounge, including concierge-level service.

As part of our team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Starting Rate: $15.00 an Hour

Key Responsibilities

  • Assist guests during their stay by anticipating needs through the Kalahari Way – delivering beyond expectations!
  • Become proficient in Front Desk's property management system to assign rooms, make keys, review guests' folios, and handle payments to ensure timely responses to guest requests.
  • Be able to convey information and ideas clearly
  • Deliver a smooth and efficient check-in and check-out process that lets the guest get to the heart of their stay - making memories that will last a lifetime!

What We're Looking For

  • Previous hospitality or related experience helpful.
  • Computer experience required.
  • A background consisting of 1 year of previous Front Desk or Guest Services experience in a hotel, resort, or related field

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.


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