38 Dtcc Customer Service Jobs Hiring Near You

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:
The Data Quality & Data Hub Platforms Engineering team is responsible for platform engineering activities for critically important Data Quality and Data Hub platforms.
Data Quality and Data Hub platforms play a crucial role in DTCC's overall data eco-system. Data Quality platform hosts jobs that perform Data Quality checks on a variety of data sources. Data Hub platform hosts jobs that support Data Integrations from Publisher(s) to Subscriber(s). Technology is at the core of our services, demonstrating automation and innovation to advance, improve and maintain delivery to our customers. We are driven to be dynamic leaders within our IT organization delivering continuous innovation, evolving operational structures, and shifting to build experiences rather than products.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.
Your Primary Responsibilities:

• Perform Platform Engineering activities for Informatica Data Quality, Ataccama Data Quality, Informatica Data Integration Hub, Informatica PowerCenter and Informatica PowerExchange platforms.
• Installation, Setup, Configuration, Maintenance and Administration of above-mentioned products in 24x7x365 global environment.
• Perform On-Call duties during weekends, and sometimes during weeknights. These activities include OS patching, Database patching, Network activities, Storage maintenance/migrations and more.
• Actively participate in end-to-end Disaster Recovery exercise activities, scheduled monthly during weekends. Occasionally, depending on circumstances, these exercises occur more than once in a month.
• Drive activities for vulnerability management. This requires collaborating with Informatica vendor, DTCC Technology Risk Management (TRM) team, DTCC Embedded Risk Management (ERM) team, DTCC Developers / Testers and Production Support associates.
• Assist Development and/or Testing associates with code migration activities for promoting code from lower environment(s) to higher environment(s).
• Develop automation solutions for performing password rotations, managing connections, performing backups of critical configuration files and metadata repositories.
• Assist Development / Testing / Production Support associates in troubleshooting of job failures and long running jobs etc.
• Drive further cloud adoption through research and evaluation of both groundbreaking and well-established technologies.
• Mentor junior team members, document standard processes, and share knowledge with other DTCC supporting teams.

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Expert in working as Sr. Administrator for Informatica Data Quality setup in a distributed team setup environment.
• Demonstrated experience working as Sr. Administrator for Informatica Data Integration Hub / Informatica PowerCenter setup in 24*7 global environment.
• Working knowledge of Ataccama Data Quality product (as Developer capacity and/or Administrator capacity).
• Intermediate level experience with Linux shell scripting.
• Working knowledge of Oracle Database and Structured Query Language (SQL).
• Experienced in collaborating with multiple multi-functional teams (Developers, Testers, Network Engineers, Linux Administrators, Storage Engineers and Database Administrators).
• Expert level problem management and troubleshooting skills. Must have ability to lead activities for isolating issues and steer investigations in right direction depending upon logs/patterns/scenarios.
• Excellent analytical, organizational, verbal, and written communication skills; able to present information in clear, concise terms to all position levels in the organization, as well as business partners, vendors, and technical staff.
• Thorough understanding of connectivity fundamentals from Informatica products to a variety of sources and/or target systems (Oracle, DB2, MS SQL Server, Snowflake etc.)
• Thorough understanding of connectivity fundamentals from Ataccama Data Quality to a variety of sources and/or target systems (Oracle, DB2, MS SQL Server, Snowflake etc.)
• Intermediate level experience with Dev Ops and CI/CD tools/pipelines
• Working knowledge of Infrastructure as Code (Terraform, Cloud Formation)
• Knowledge of AWS cloud fundamentals and intermediate level skills with services like S3, Glue, Managed Database Management services. Certification(s) in AWS service(s) would be an added advantage

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
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About the Team
Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.