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39 Dtcc Customer Service Representative Jobs Hiring Near You

DTCC

Client Connectivity Services Specialist

Tampa, FL · On-site

$16 - $21.25/hr

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to ... Excellent communication skills (oral and written) and customer service skills. * Strong analytical ...

DTCC

Cyber Security Strategy Senior Associate

Jersey City, NJ · On-site

$109K - $141K/yr

The Cyber Security and Resiliency (CSR) group protects DTCC's critical financial infrastructure by ensuring IT systems are secure, resilient, and able to withstand and recover from cyber threats and ...

DTCC

Client Lead Executive Director

Jersey City, NJ · On-site

... services to strengthen DTCC's position as a leader in the advancement of the global financial ... You will serve as a senior leader, representing DTCC in industry forums and with key collaborators ...

DTCC

Senior Integration Project Manager

Tampa, FL · On-site

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to ... SME knowledge on business side implementations for product and services * Represent CSM on Cross ...

DTCC

Director - Snowflake Product Owner

Jersey City, NJ · On-site

Represent DTCC to communicate issues and requests for product refinement. Communicate new Snowflake ... DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade ...

DTCC

Network Operations Engineer

Coppell, TX · On-site

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to ... It also includes representing infrastructure services on projects and enterprise-wide efforts like ...

DTCC

Network Operations Engineer

Coppell, TX · On-site

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to ... It also includes representing infrastructure services on projects and enterprise-wide efforts like ...

DTCC

Client Lead Director

Jersey City, NJ · On-site

... customer use of Company services. The incumbent will also be DTCC's point of contact for participation in industry organizations, panels, as well as DTCC advisory boards and panels. Your Primary ...

DTCC

Director IT Security Engineering

Tampa, FL · On-site

... at DTCC, your purpose is to provide best in class and versatile security services to the ... Represent the IGA and PAM domains in enterprise architecture discussions, strategic initiatives ...

DTCC

Lead Platform Engineer

Coppell, TX · On-site

$95K - $125K/yr

... to our customers. We are driven to be dynamic leaders within our IT organization delivering ... DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade ...

DTCC

Lead Platform Engineer

Coppell, TX · Hybrid

$94K - $124K/yr

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to ... Technology is at the core of our services, demonstrating automation and innovation to advance ...

DTCC

Talent Sourcer, Senior Associate

Jersey City, NJ · On-site

Excellent communication, negotiation, and customer management skills * Proficient in Microsoft ... DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade ...

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Infographic showing various Customer Service Representative job openings at Dtcc in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

Client Connectivity Services Specialist

DTCC

Tampa, FL • On-site

$16 - $21.25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Job description


Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:
The Client Connectivity Services Specialist works in DTCC's Client Connectivity Services team which is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.
Your Primary Responsibilities:
  • Gathers and validates required data obtained from clients to establish connection to DTCC's network and supports any lifecycle changes
  • Works with internal teams to implement relevant network and authentication configurations
  • Performs data delivery configurations with strict adherence to procedures
  • Navigates internal stakeholders to resolve client queries with little or no supervision
  • Manages client expectations in accordance with defined turnaround times
  • Monitors and tracks all client queries received using client case management tools, adheres to salesforce case management requirements
  • Supports client queries via email and phone
  • Supports dedicated line migration efforts across different protocols and business lines
  • Troubleshoots internal alerts and resolves issues accordingly
  • Accurately documents work performed utilizing the Knowledge Centered Service methodology
  • Provides support over weekends and public holidays as required
  • Assists managers in building training materials and conducting training sessions
  • Assists more junior team members in resolving client issues
  • Minimizes risk by following established policies and procedures, escalating issues, and supporting positive relationships with key internal/external clients and partners
  • Assists managers in ensuring that Standard Operating Procedures are complete and up to date
  • Drives department projects. Helps organize personal and team capacity and works to meet department/squad objectives & goals
  • Contributes to the development of new strategies
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:
  • Minimum of 4 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success:
  • Excellent communication skills (oral and written) and customer service skills.
  • Strong analytical and problem-solving skills.
  • Well organized, ability to prioritize, meet deadlines, identify process risks and "red flags"
  • Broad knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe
  • Good understanding of IT networking

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About the Team
Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

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