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Drees Homes

61 Drees Homes Customer Service Jobs Hiring Near You

Drees Homes

Customer Care/Warranty Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Overview Drees Homes is a family-owned home builder with a passion for making custom homes easy ... Complete assigned warranty service requests within the guidelines of company policy * Follow up on ...

Drees Homes

Customer Care/Warranty Representative

Raleigh, NC

$14.25 - $19.25/hr

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 ... Complete assigned warranty service requests within the guidelines of company policy * Follow up on ...

Drees Homes

Customer Care Representative

Raleigh, NC · On-site

$14.25 - $19.25/hr

Overview Drees Homes is a family-owned home builder with a passion for making custom homes easy ... Complete assigned warranty service requests within the guidelines of company policy Follow up on ...

Drees Homes

Community Representative

Jacksonville, FL · On-site

Responsibilities/Qualifications Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a Community Representative with customer service leadership skills as we ...

Drees Homes

New Home Sales Trainee

Manassas, VA · On-site

Overview Drees Homes is a family-owned home builder with a passion for making custom homes easy ... years prior customer service experience (in retail or service environment a plus!) required

Drees Homes

New Home Sales Trainee

Indianapolis, IN · On-site

... Drees Homes is seeking a motivated and customer-focused New Home Sales Trainee to join our ... Previous sales and customer service experience required (retail or service industry preferred)

Drees Homes

New Home Sales Representative

Columbus, OH · On-site

Overview Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers-earning recognition as the 19th largest ...

Drees Homes

Benefits Coordinator

Fort Mitchell, KY

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 ... customer service and timely follow-up. * Assist with the day-to-day administration of employee ...

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Drees Homes Jobs Information

Does Drees Homes pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.

How easy is it to get time off at Drees Homes?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.

How easy is it to take sick days at Drees Homes?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Drees Homes feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Drees Homes get to take their breaks without interruption?

Only some people get breaks without interruption.
60% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and July 2026.

Is it stressful to work at Drees Homes?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Drees Homes enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Drees Homes recommend working with their team?

Not many people recommend working with their team.
71% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get enough training when they start at Drees Homes?

Most people didn’t get enough training when they started.
71% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get support to advance at Drees Homes?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people think Drees Homes’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.

Do workers feel well informed about how Drees Homes is doing?

Most people feel well informed about how the company is doing.
86% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and July 2026.

What are the most popular job types at Drees Homes?

    What are the most popular jobs at Drees Homes?

    What are the most popular categories at Drees Homes?

    Infographic showing various Customer Service job openings at Drees Homes in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% Physical job distribution.

    Customer Care/Warranty Representative

    Drees Homes

    Raleigh, NC • On-site

    $15.50 - $21.25/hr

    Other

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 12 days ago

    Drees Homes rating

    7.9

    Company rating: 7.9 out of 10

    Based on 7 frontline employees who took The Breakroom Quiz

    Job description

    Overview
    Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers- earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.
    We are proud to be a four-time U.S. Best Managed Company (2022-2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.
    Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.
    Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.
    Responsibilities/Qualifications
    Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a Customer Care Representative as we grow in our Raleigh Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!
    Key Responsibilities:
    • Complete assigned warranty service requests within the guidelines of company policy
    • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
    • Evaluate all customer complaints and report solutions
    • Conduct new Home Presentations and 90-Day Follow Ups at the customer's home
    • Keep the customer care system up-to-date and accurate
    • Recommend changes that will improve processes
    • Monitor and respond to email and voice mail messages daily
    • Comply with the "Warranty On Call" procedure
    Knowledge and Skills:
    • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
    • Excellent verbal and written communication skills with internal and external customers
    • General knowledge of residential construction and the homebuilding process
    • Basic computer skills, experience using an iPad preferred
    • Must be organized, detail-minded, and adaptable
    • Self-driven and able to work independently
    • Ability to follow through to a satisfactory conclusion
    • Customer oriented, outgoing, dependable & ethical
    • Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
    • Problem solving abilities with excellent follow-up skills
    • Previous customer care experience preferred
    Requirements:
    • High School diploma is required; Construction or other related college degree a plus
    • Must have reliable transportation
    Premier Benefits to Support YOU:
    We offer a comprehensive benefits package, including:
    • Medical, dental and vision
    • Life, AD&D, and critical illness insurance
    • Wellness rewards
    • 401(k) savings plan
    • Profit Sharing
    • Paid time off increasing with tenure
    • Tuition reimbursement
    • Long and short disability and Parental leave
    • Employee discount program on the purchase of a Drees Home
    • Employee Assistance Program and much more!

    The typical schedule of this position will be Monday - Friday 8 AM to 5 PM, plus additional hours as necessary.
    Summary
    Equal Opportunity Employer / Drug-Free Work Place
    To learn more about Drees Homes, please visit our website - www.dreeshomes.com.

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