Service Tech
Odessa, TX · On-site
... DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth. * Communicate and interact with customers, field service, sales ...
60 Documation Sales Jobs Hiring Near You
Service Tech
Odessa, TX · On-site
... DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth. * Communicate and interact with customers, field service, sales ...
Master Service Technician - Copier / Printer / Field Service (Xerox, Ricoh, Konica Minolta, Canon)
Amarillo, TX · On-site
... DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth. * Communicate and interact with customers, field service, sales ...
Master Service Technician - Copier / Printer / Field Service (Xerox, Ricoh, Konica Minolta, Canon)
Amarillo, TX · On-site
... DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth. * Communicate and interact with customers, field service, sales ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Sales Salary Grade : DOE FLSA Status: Exempt Company Overview DOCUmation is a privately held technology solutions company providing managed IT, print, software, and communications services to ...
Sales Salary Grade : DOE FLSA Status: Exempt Company Overview DOCUmation is a privately held technology solutions company providing managed IT, print, software, and communications services to ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Master Service Technician
Arlington, TX · On-site
... DOCUmation and our customers. • Analyze customer needs, recognize business opportunities, and influence sales volume growth. • Communicate and interact with customers, field service, sales ...
Sales VP Salary grade: DOE FLSA Status: Full Time / Exempt Location: Houston, TX Company Overview DOCUmation is a privately held technology solutions company providing managed IT, print, software ...
Sales VP Salary grade: DOE FLSA Status: Full Time / Exempt Location: Houston, TX Company Overview DOCUmation is a privately held technology solutions company providing managed IT, print, software ...
Customer Care Rep
$14.50 - $19.50/hr
Sales Reports To: Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio Description DOCUmation is Texas' largest privately held managed services provider ...
Customer Care Rep
$14.50 - $19.50/hr
Sales Reports To: Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio Description DOCUmation is Texas' largest privately held managed services provider ...
Customer Care Rep
San Antonio, TX · On-site
$14.50 - $19.50/hr
Sales Reports To: Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio Description DOCUmation is Texas' largest privately held managed services provider ...
Customer Care Rep
San Antonio, TX · On-site
$14.50 - $19.50/hr
Sales Reports To: Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio Description DOCUmation is Texas' largest privately held managed services provider ...
... for DOCUmation and our customers * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
... for DOCUmation and our customers * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
Customer Care Rep
San Antonio, TX · On-site
$14.50 - $19.75/hr
Sales Reports To: Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio Description DOCUmation is Texas' largest privately held managed services provider ...
Customer Care Rep
San Antonio, TX · On-site
$14.50 - $19.75/hr
Sales Reports To: Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio Description DOCUmation is Texas' largest privately held managed services provider ...
Sales VP Salary grade: DOE FLSA Status: Full Time / Exempt Location: Houston, TX Company Overview DOCUmation is a privately held technology solutions company providing managed IT, print, software ...
Sales VP Salary grade: DOE FLSA Status: Full Time / Exempt Location: Houston, TX Company Overview DOCUmation is a privately held technology solutions company providing managed IT, print, software ...
Master Service Technician
San Antonio, TX · On-site
... for DOCUmation and our customers * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
Master Service Technician
San Antonio, TX · On-site
... for DOCUmation and our customers * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
Master Service Technician - Copier / Printer / Field Service (Xerox, Ricoh, Konica Minolta, Canon)
Corpus Christi, TX · On-site
... for DOCUmation and our customers * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
Master Service Technician - Copier / Printer / Field Service (Xerox, Ricoh, Konica Minolta, Canon)
Corpus Christi, TX · On-site
... for DOCUmation and our customers * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
IT Account Manager
San Antonio, TX · On-site
San Antonio Description The IT Account Manager position ensures that clients of DOCUmation have a ... sales personnel with written and verbal responses to technical questions. • Perform proof of ...
IT Account Manager
San Antonio, TX · On-site
San Antonio Description The IT Account Manager position ensures that clients of DOCUmation have a ... sales personnel with written and verbal responses to technical questions. • Perform proof of ...
Associate Technician
San Antonio, TX · On-site
... for DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
Associate Technician
San Antonio, TX · On-site
... for DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
Associate Technician
San Antonio, TX · On-site
... for DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
Associate Technician
San Antonio, TX · On-site
... for DOCUmation and our customers. * Analyze customer needs, recognize business opportunities, and influence sales volume growth * Communicate and interact with customers, field service, sales ...
IT Account Manager
San Antonio, TX · On-site
San Antonio Description The IT Account Manager position ensures that clients of DOCUmation have a ... sales personnel with written and verbal responses to technical questions. • Perform proof of ...
IT Account Manager
San Antonio, TX · On-site
San Antonio Description The IT Account Manager position ensures that clients of DOCUmation have a ... sales personnel with written and verbal responses to technical questions. • Perform proof of ...
Field Admin Order Processer
$14.50 - $17.25/hr
San Antonio, TX Company Overview DOCUmation is a privately owned technology solutions company that ... The position requires effective communication with branch coordinators, sales representatives ...
Field Admin Order Processer
$14.50 - $17.25/hr
San Antonio, TX Company Overview DOCUmation is a privately owned technology solutions company that ... The position requires effective communication with branch coordinators, sales representatives ...
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Job description
Position: Master Service Technician
Department: Service
Reports To: Field Service Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: Odessa/Midland, TX
Company Overview
DOCUmation is a privately held technology solutions company that provides IT, print, and software-managed services to businesses and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 35 years. Our core values guide everything we do, and we employ a high character, high quality team.
Position Summary
This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.
Essential Duties and Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
- Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
- Analyze customer needs, recognize business opportunities, and influence sales volume growth.
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
- Complete all administrative aspects of the job on-time and error-free.
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
- Perform other activities that support DOCUmation and our service organization.
Qualifications and Skills
- 5+ years at an Associate or Entry Level Technician position preferred
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Customer service orientation
- Communications – verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Work standards (concern for quality)
- Follow-up
Education & Certification
- Minimum: High School Diploma or GED; AA Degree or equivalent technical training
- Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
- A+ / N+ Certification desired
- 6 Manufacture Training Classes preferred
- PA Rating / exceeds requirements
Physical Requirements
- Ability to lift 50 pounds and transport equipment parts and boxes
Special Requirements
- Must have a valid Driver’s License and a clean driving record.
Benefits
- Generous Paid Time Off (PTO) policy.
- Parental and caregiver leave.
- Tuition reimbursement.
- Quarterly bonuses for eligible positions.
- Paid holidays.
- 401(k) plan with employer match.
- Paid Volunteer Time Off (VTO)
- Pre-paid legal coverage available
- FSA and HSA options
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.