Do it Best
Do it Best

61 Do It Best Full Time Jobs Hiring Near You

Member Care Specialist

Fort Wayne, IN · On-site

$16.25 - $20.50/hr

Train new member owners and Do it Best team members on system use and application. Education and Experience: Minimum * High School Diploma or equivalent * Experience with personal computers

At Do it Best, we take pride in being the only U.S.-based and member-owned hardware amp; lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy ...

Making the best even better. * You enjoy making a difference in your community. * You enjoy helping ... Cashiers are the first employees customers see upon entering the store, therefore it is important ...

Cashier

Freeport, NY · On-site

$18/hr

At Atlantic Do it Best Hardware, cashiers are expected to operate a checkout counter and help answer customers' questions. Cashiers are an important part of providing an outstanding customer service ...

Cashier

Davenport, WA · On-site

$17.13/hr

At HWY 2 Hardware, Do It Best Davenport WA, cashiers are expected to operate a checkout counter and help answer customers' questions. Cashiers are an important part of providing an outstanding ...

Merchandise Manager

Fort Wayne, IN · On-site

$49K - $60K/yr

... Do it Best Corp. Ultimately, the position of Merchandise Manager has a focus on vendors, products, promotions, and pricing. Responsibilities: * Drive the development of appropriate product mix for ...

Merchandise Manager

Fort Wayne, IN

$46K - $56K/yr

... Do it Best Corp. Ultimately, the position of Merchandise Manager has a focus on vendors, products, promotions, and pricing. Responsibilities: * Drive the development of appropriate product mix for ...

Do it Best Spring and Fall Markets; light domestic travel; local, in store competitive price shops At Do it Best, the Merchandising team is focused on equipping our independent business owners with ...

Do it Best Spring and Fall Markets; light domestic travel; local, in store competitive price shops At Do it Best, the Merchandising team is focused on equipping our independent business owners with ...

Assistant Manager

Davenport, WA · On-site

$18 - $22/hr

Assistant managers are expected to maintain a positive representation of HWY 2 Hardware, Do It Best Davenport WA by providing an outstanding customer service experience consistent with company values.

... with the best customer service in the industry. This is a sales positions and it will include ... Working knowledge on deliveries and wood-shop operations Benefits (Full Time Employees) We offer a ...

Future Opening: Welder

Saint Louis, MO · On-site +1

$20.25 - $26.50/hr

Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part ... best of times and the greatest challenges. (if you already have a resume on Indeed) Or apply here ...

Sales Associate

Stillwater, OK · On-site

$11.25 - $15.25/hr

What You'll Do * Greet and assist customers at the front counter and by phone * Help customers find ... Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part ...

Assistant Manager

NY · On-site

$40K/yr

Assistant managers are expected to maintain a positive representation of Kings Park Hardware Do it Best by providing an outstanding customer service experience consistent with company values. The ...

Showing results 21-40

Member Care Specialist

Do it Best Corp

Fort Wayne, IN • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

Member Care Specialist - Onsite
Location: Fort Wayne, IN
Level: Hourly
Division / Department: IT / Member Care
Reports to: Member Care Supervisor
Travel: Minimal travel may be required if needed for training; 2x per year for Fall and Spring Markets
About the Role:
This group provides member care which includes support for members with questions, issues and training regarding key areas that members interact with Do it Best. These areas include but are not limited to: member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support areas.
Hours: Monday through Friday from 10:30am to 7:00pm
If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Customer Service, Administrative Professional, Support, Call Center, Phone Triage
Responsibilities include:
  • Participate in phone support rotation / group receiving member calls.
  • Answer member email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, market sites. Maintain content in areas of responsibility.
  • Troubleshoot reported portal and application errors.
  • Provide full support and administration of the Mobile Assistant program.
  • Provide support for our Market Savings Builder application.
  • Escalate calls to 2nd level support, Infrastructure or the business users as appropriate.
  • Monitor 2nd level call alerts keeping users updated on issue status.
  • Generate member reports.
  • Test new applications or modifications to the member facing applications.
  • Train and stay current on new applications and changes to the member facing applications.
  • Utilize call tracking software for knowledge base and historical research.
  • Train new member owners and Do it Best team members on system use and application.

Education and Experience:
Minimum
  • High School Diploma or equivalent
  • Experience with personal computers
  • Knowledge of Microsoft 365
  • Knowledge of Internet communications
  • Experience with training/mentoring/coaching/helping others understand a process
  • Problem solving experience
  • Experience providing phone support to end users

Skills and Abilities:
Minimum
  • Good communications skills
  • Organized
  • Patience and calm demeanor
  • Testing / Quality assurance skills
  • Create and edit Google documents

Desired
  • Excellent phone communication skills
  • Ability to juggle multiple open issues and prioritize for urgency
  • Ability to create and edit access database applications

Benefits available to you:
  • Full insurance benefits package including Medical, Dental, & Vision
  • Paid time off to foster work/life balance
  • Profit sharing
  • Bonus Pay opportunities
  • Retirement funding opportunities
  • Education reimbursement
  • Health club reimbursement
  • Career advancement opportunities

About Do it Best:
We're the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.
Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.