About Us
Osterville Hardware is a small-town hardware store rooted in excellent customer service. Our friendly and helpful staff has been a staple of the community since 1944, building relationships and helping solve our customer's problems. We have a fun work environment that encourages creative thinking and problem solving.
Sales Associate Position
In the sales associate position, you will be working on the sales floor directly with the customers. You will be assisting customers with their needs and assisting in solving their problems. Operating a point of sale is a critical part of your position. You will be working with our manager and will be expected to fulfill our mission and achieve our priorities and goals. Outside of working with our customers you will be expected to help stock products, clean and maintain the organization of the store. Being knowledgeable about the products we sell is an important part of the job. We will train you one on one as well as through online training in all departments and aspects of the store. There are many different services that we offer, and we will train you so you can better assist the customers and help solve their problems.
Key tasks
- Greeting customers
- Assisting customers to products
- Assisting the customers to find solutions to their problems
- Operating a point of sales system
- Stocking shelves
- Cleaning the store and organizing products
- Learning and offering product knowledge
- Assisting in the operations and goals of the store
Other tasks
Key cutting
Paint mixing
Color matching paint
Glass cutting
Shade cutting
Assembling products
- Driving and delivering products
- Assisting in opening and closing procedures
- Opening and Closing
Key Skill and requirements
- Positive attitude
- Excellent customer service skills
- Friendly and personable
- Great communication skills
- Leadership skills
- Carry up to 70lb
- Knowledge of hardware is a plus but not imperative
- Desire to learn
Expectation
It is our expectation of our sales associates that they will be focused on fulfilling our mission and achieving our priorities and goals. It is our expectation that you will be committed to learning and offering your knowledge to our customers in a friendly and helpful way. It is our expectation that you will perform the duties of your job to the best of your ability and work towards maintaining a friendly and productive working environment.
Daily Duties
Arrive on the sales floor ready to work at your scheduled time
Collect a radio at the paint counter and announce your arrival to the team
Review the daily task sheet
Check in with your manager
Assist the customers and perform your assigned duties
Assist in finding solutions to customers problems
Walk the store daily to see any changes and new products
Communicate effectively with your team as needed
Before leaving for the day check in with your manager
Announce when you are leaving for the day to your team
Our Mission: To exceed all expectations, to grow, improve and have fun doing it!
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities-through the best of times and the greatest challenges.
