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60 Diversified Services Network Intake Specialist Jobs Hiring Near You

Diversified Services Network

Intake Specialist

Chandler, AZ

$18 - $24.25/hr

Intake Specialist (IS) Type: Full-Time Position Overview Diversified Services, Inc. (DSN) is seeking a dependable, customer-focused Intake Specialist (IS). In this role, you will serve as front-desk ...

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What are the key skills and qualifications needed to thrive as an Intake Specialist, and why are they important?

To thrive as an Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or social services, often supported by a relevant associate’s or bachelor’s degree. Familiarity with case management software, electronic medical records (EMR), and data entry systems is commonly required. Excellent interpersonal communication, active listening, and problem-solving abilities help Intake Specialists connect with clients and accurately assess their needs. These skills ensure that client information is gathered efficiently and accurately, supporting effective service delivery and a positive client experience.

What are some common challenges faced by Intake Specialists during the client onboarding process?

Intake Specialists often encounter challenges such as managing high call volumes, gathering complete and accurate information from clients, and addressing sensitive or urgent client needs efficiently. Balancing empathy with efficiency is key, as you'll frequently interact with individuals in stressful situations. Additionally, collaborating effectively with other departments to ensure smooth handoffs and clear communication can be demanding but is essential for seamless client onboarding.

What is an Intake Specialist?

An Intake Specialist is a professional who serves as the initial point of contact for clients or patients in various settings such as healthcare, legal, or social services. They are responsible for gathering information, assessing client needs, and ensuring that individuals are directed to the appropriate services or resources. Intake Specialists play a key role in streamlining the process for clients by conducting interviews, completing necessary documentation, and sometimes verifying insurance or eligibility. Their work helps organizations efficiently manage new cases and provide timely assistance to those seeking help.

What is the difference between Intake Specialist vs Medical Secretary?

AspectIntake SpecialistMedical Secretary
Required CredentialsHigh school diploma; some roles may require certification in healthcare or customer serviceHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Primary ResponsibilitiesGathering patient information, scheduling, initial patient contactManaging appointments, handling correspondence, administrative tasks

While both roles work in healthcare settings, an Intake Specialist primarily focuses on collecting patient information and scheduling, whereas a Medical Secretary handles administrative tasks like managing appointments and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, but their specific duties differ.

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Infographic showing various Intake Specialist job openings at Diversified Services Network in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Hybrid job distribution.
Trainer

Trainer

Diversified Services Network, Inc.

Chandler, AZ • On-site

Full-time

Posted 10 days ago

Job description

Trainer

Diversified Services Network, Inc. (DSN)

Diversified Services Network, Inc. (DSN) is seeking a Trainer to support onboarding and development of Intake Specialists. This role will be responsible for delivering training programs in collaboration with client leadership to ensure staff are fully prepared to perform in a high-volume, customer-facing environment. Required travel to other client offices.

Key Responsibilities

  • Partner with client stakeholders to deliver onboarding and training programs for Intake Specialists
  • Facilitate new hire training sessions, including system navigation, processes, and customer service expectations
  • Ensure training content is clear, consistent, and aligned with operational requirements
  • Support staff during onboarding by reinforcing best practices and performance expectations
  • Provide ongoing coaching and support to Intake Specialists
  • Monitor training effectiveness and recommend improvements to enhance staff readiness and performance
  • Promote a positive and engaging learning environment

Qualifications

  • Work onsite with travel to client offices throughout Maricopa County; mileage reimbursement provided.
  • Experience in training, onboarding, or staff development
  • Strong communication and presentation skills
  • Ability to explain processes clearly and effectively in a structured learning environment
  • Experience working in human services, public sector, or customer-facing roles preferred