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Position Title:  Produce Manager Back-Up 

Department:  Produce Department 

Position Reports To:  Store Manager, Asst. Store Manager & Produce Department Manager. 

FLSA Status:  Non-Exempt 

Profile last updated:  January 2013 

Position Summary: 

Assist Department Manager in implementing all company and division policies to achieve maximum sales and profits in the produce departments. 

Essential Job Functions: 

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices. 
• Be alert and assist in store security. 
• Be perceptive and handle customer complaints. 
• Assist Department Manager in making recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel. 
• Proper indoctrination of all department employees. Be sure they can read scales and prices correctly. Give adequate knowledge and training of price marking, insuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized. 
• Supervise all aspects of salad bar operations. 
• Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified. 
• Maintain good communication with all store personnel. 
• Plan, organize, direct, and control the activities of the produce department in the absence of the Produce Manager.   
• Direct the receiving, storing, pricing, and merchandising of all produce products. 
• Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels. (a) Effectively inventory to against waste and pilferage. (b) Give special attention to stock rotation. 
• Maintain and submit required records and reports and use them effectively. 
• Maintain effective and good house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b) Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.  
• Keep adequate supplies on hand: bags, pricing and making equipment, etc. 
• Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager. 
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager. 
• Demonstrated aptitude to manage people and organize workloads. 
• Be prompt, tactful, calm, courteous, and professional in all interactions.  
• Perform all duties as assigned by the store manager and/or supervisor.  

Behaviors/Skills: 

Some of the behaviors needed to successfully perform this position are: 

Leadership Behaviors: 

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. 
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. 
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. 
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. 
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. 
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. 
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. 
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. 
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. 

Minimum Position Qualifications: 

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed. 
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.) 
• Position requires working knowledge of produce and preparation. Also, a general knowledge of store operations is desirable. 
• Position requires a person who is adept at communication with employees, customers, and supervision, and is constantly mentally alert, because of constantly changing priorities and demands, must be able to react quickly and be in good physical condition.  
• Effective written and oral communication skills. 
• Ability to make intelligent decisions quickly.  
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. 
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.  

Desired Previous Job Experience: 

• Produce work experience or similar experience in food preparation. 
• Past work record reflects dependability and integrity. 
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, food handling, etc. 

Physical Demands: 

• Standing & Walking – Frequent standing & walking. Estimated total time 7.5 hrs. Maximum continuous time up to 4 hrs. 
• Sitting – Rarely required. Estimated total time 30 mins. Maximum continuous time 30 mins. 
• Lifting & Carrying – Max weight 50 lbs., average weight 20 lbs., distance carried 2 – 10 ft. Must frequently lift items under 10 lbs. and items between 11-50 lbs., and rarely lift 51- 100 lbs. 
• Pushing and Pulling – Occasionally pushing or pulling carts, tray racks, and flat beds loaded with products up to 100 ft.  
• Climbing – Occasionally climb step ladder or step stool ranging from 1.5 feet to 6 feet tall. Occasionally reaching boxes/cases stored on shelves above reach. 
• Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either arm or both for reaching in all directions.  Frequently stocking lowest display shelves at 18” above floor. Other requirements include twisting, neck flexion/extension, cervical rotation, high grip strength, and frequent forearm movement. 
• Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, hammering or impact tools & sharp edges. Exposure to outside 2% and inside 98%. 

Potential Career Path from this position: 

• MD – 1 
• Produce Manager 
• Co - Manager 

Disclaimer: 

The physical demands, job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this Job Description at any time and to require employees to perform other duties as circumstances dictate or conditions of its business, competitive considerations, technological changes and/or advancements of the work environment. 

Make sure to apply on the Dillons Website krogerfamilycareers.com