Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... Support sprint execution by managing dependencies and unblocking development across teams
Deloitte
120 Deloitte Sales Performance Manager Jobs Hiring Near You
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... Support sprint execution by managing dependencies and unblocking development across teams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers ... Support sprint execution by managing dependencies and unblocking development across teams
Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers ... Support sprint execution by managing dependencies and unblocking development across teams
Sponsorship Activation Leader, Olympic & Paralympic Games, Deloitte US Sponsorships
Dayton, OH · On-site
It also executes with agility and measurable performance through best-of-breed solutions ... Ensure effective status management on key priorities, deadlines, and deliverables across all ...
Sponsorship Activation Leader, Olympic & Paralympic Games, Deloitte US Sponsorships
Dayton, OH · On-site
It also executes with agility and measurable performance through best-of-breed solutions ... Ensure effective status management on key priorities, deadlines, and deliverables across all ...
Sponsorship Activation Leader, Olympic & Paralympic Games, Deloitte US Sponsorships
Columbus, OH · On-site
It also executes with agility and measurable performance through best-of-breed solutions ... Ensure effective status management on key priorities, deadlines, and deliverables across all ...
Sponsorship Activation Leader, Olympic & Paralympic Games, Deloitte US Sponsorships
Columbus, OH · On-site
It also executes with agility and measurable performance through best-of-breed solutions ... Ensure effective status management on key priorities, deadlines, and deliverables across all ...
Oracle EPM (PBCS~PCMCS) Senior Consultant
$61.25 - $77.25/hr
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Leading Oracle Enterprise Performance Management solution design, configuration, testing, and ...
Oracle EPM (PBCS~PCMCS) Senior Consultant
$61.25 - $77.25/hr
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Leading Oracle Enterprise Performance Management solution design, configuration, testing, and ...
IT Vendor Financials & Contract Manager
Columbus, OH · On-site +1
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is ... Oversee vendor performance management, including SLA compliance and internal SLO alignment
IT Vendor Financials & Contract Manager
Columbus, OH · On-site +1
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is ... Oversee vendor performance management, including SLA compliance and internal SLO alignment
... Deloitte's technology ecosystem. You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex ...
... Deloitte's technology ecosystem. You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex ...
IT Vendor Financials & Contract Manager
Dayton, OH · On-site +1
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is ... Oversee vendor performance management, including SLA compliance and internal SLO alignment
IT Vendor Financials & Contract Manager
Dayton, OH · On-site +1
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is ... Oversee vendor performance management, including SLA compliance and internal SLO alignment
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Experience with Oracle Enterprise Performance Management Cloud applications including Planning ...
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Experience with Oracle Enterprise Performance Management Cloud applications including Planning ...
... Deloitte's technology ecosystem. You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex ...
... Deloitte's technology ecosystem. You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex ...
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Experience with Oracle Enterprise Performance Management Cloud applications including Planning ...
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... Experience with Oracle Enterprise Performance Management Cloud applications including Planning ...
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... performance management, data, and project management * 2+ years of experience supporting pre-sales ...
Deloitte helps navigate this complexity by bringing deep industry insights and integrated solutions ... performance management, data, and project management * 2+ years of experience supporting pre-sales ...
... performance. Qualifications: Deloitte is seeking an Anaplan Manager to lead the design and delivery of enterprise planning solutions for complex client environments. This role combines client ...
... performance. Qualifications: Deloitte is seeking an Anaplan Manager to lead the design and delivery of enterprise planning solutions for complex client environments. This role combines client ...
Vice President, Sales Executive - Revenue Cycle Management - Health Care Business Process-as-a ... If so, Deloitte Consulting LLP is seeking a high-performing client relationship and solutions Sales ...
Vice President, Sales Executive - Revenue Cycle Management - Health Care Business Process-as-a ... If so, Deloitte Consulting LLP is seeking a high-performing client relationship and solutions Sales ...
Leveraging Deloitte's unmatched resources and deep industry insights, you'll deliver innovative ... Experience completing at least 2 full life cycle cloud Oracle Enterprise Performance Management ...
Leveraging Deloitte's unmatched resources and deep industry insights, you'll deliver innovative ... Experience completing at least 2 full life cycle cloud Oracle Enterprise Performance Management ...
... to Deloitte. * Support qualifying and pre-sales activities. * Maintain a high level of expertise ... performance. Information for applicants with a need for accommodation: #EPCORE #EERPFY27 ...
... to Deloitte. * Support qualifying and pre-sales activities. * Maintain a high level of expertise ... performance. Information for applicants with a need for accommodation: #EPCORE #EERPFY27 ...
Advanced degree in business (i.e., MBA) * 4+ years of experience in the consulting services sales ... organizational performance. Qualifications: Our Deloitte Strategy & Transactions team guides ...
Advanced degree in business (i.e., MBA) * 4+ years of experience in the consulting services sales ... organizational performance. Qualifications: Our Deloitte Strategy & Transactions team guides ...
Drive achievement of engineering KPIs, including system performance, scalability, security, and ... As Deloitte's primary internal development team, Product Engineering delivers innovative digital ...
Drive achievement of engineering KPIs, including system performance, scalability, security, and ... As Deloitte's primary internal development team, Product Engineering delivers innovative digital ...
Sr Manager, Lead Delivery Leader
Columbus, OH · Remote
$122K - $161K/yr
... performance. EA_ExpHire PXE_JOBS #LI-Remote Qualifications: Deloitte is seeking a Senior Manager, Product Delivery to drive strategy, execution, and continuous improvement across tax technology ...
Sr Manager, Lead Delivery Leader
Columbus, OH · Remote
$122K - $161K/yr
... performance. EA_ExpHire PXE_JOBS #LI-Remote Qualifications: Deloitte is seeking a Senior Manager, Product Delivery to drive strategy, execution, and continuous improvement across tax technology ...
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Other
Posted 20 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Amazon Connect Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
- 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Amazon Connect Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
- 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US