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71 Dcs Customer Service Jobs Hiring Near You

Oxy

OxyChem DCS/Process Engineer

Thorold, ON

Maintains protection of the environment and the health and safety of our employees, customers, and ... service and support agreements. Tracks, plans and implements DCS system lifecycle updates.

BEI Tactical

DDS/DCS Engineering Technician

Norfolk, VA

$30 - $37/hr

BEI Tactical is a Service Disabled, Veteran Owned Small Business providing unique services and high ... We seek proven professionals that add value to our customer's challenges, and make BEI Tactical a ...

ABB

DCS Proposal Engineer, Pulp, Paper, & Fiber

OH · Remote

Develop highquality, competitive proposals for DCS solutions and service offerings. * Support the Sales team during customer meetings, presentations, site assessments, and negotiations. * Evaluate ...

Ariat

Customer Experience Coordinator

Haslet, TX · On-site

$20 - $25/hr

Communicating and train DCs on VAS expectations and acceptable execution standards * Providing ... Delivering a high standard of customer service through accurate data, responsive communication, and ...

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DCS Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Dcs?
    What are the most popular jobs at Dcs?
    What are the most popular categories at Dcs?
    Infographic showing various Customer Service job openings at Dcs in the United States as of May 2026, with employment types broken down into 1% Internship, 97% Full Time, and 2% Part Time. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.
    DCS Engineer(digital controls)

    DCS Engineer(digital controls)

    IS International Services

    Alpharetta, GA • On-site

    Full-time

    Posted 18 days ago

    Job description

    In this role, you will function as a technical bridge between our Digital Product Owners and our Regional Engineering team focused on solving our client’s business problems in the areas of Performance, Reliability and Availability. On a day-to-day basis, process control engineers spend 75% of their time in the back office on project related activities while the other 25% will be spent onsite testing and/or directing our client’s operational team (process control engineers work 9-to-5 on a full-time basis).

    Working Conditions:

    · Normal power plant environment and/or out-of-doors work environment.

    · Work around large rotating equipment, energized electrical equipment in high noise areas, climb stairways, ladders.

    · Must be prepared to work extended hours; varied/rotating shifts with weekend and holiday work as required by schedules, workload, and project conditions.

    · Ability to work in mentally stressful environments: must be able to react to crises where immediate action is required to correct or curtail potentially damaging or hazardous situations.

    · Projects tasks will include but not limited to:

    · Researching and developing new innovative solutions

    · Managing project cost and time constraints

    · Software Engineering for our traditional DCS modernization business

    · Bottom end cycle tuning and optimization

    · Process control health assessments

    · Collecting data, authoring reports, and presenting findings to senior management & our clients

    Requirements

    How You’ll Make an Impact (responsibilities)

    · Work with a niche project team to design and implement controls solutions using the SPPA-T3000 within a Power Plant Environment.

    · Effectively demonstrate the ability to deliver on complex situations or problems without guidance or supervision.

    · Being able to contribute to our business’s digital transformation through innovative technology tools and data analytics.

    · Adapt and integrate products to create digital services and achieve customer outcomes.

    · Aid in designing site-specific control logic from customer specifications, SAMA diagrams, logic diagrams, and reverse-engineering of ladder-logic, or existing code.

    · Aid in designing, developing, and testing engineering modifications of solutions.

    · Perform and track changes for complex new software designs, processes, or design changes to meet specified requirements.

    · Aid in performing on-site studies to determine cost benefits of startup optimization, heat rate optimization, startup sequencing, alarm, and manual operator intervention reduction at power generation facilities.

    · Aid in perform efficiency calculations for Plant Heat Rate, Boiler Efficiency, combustion turbine efficiency.

    · Experience with advanced analytics, artificial intelligence (AI) and/or machine learning in operational technologies

    · Perform plant integration and aid with loop checks of new and existing instruments and commissioning of engineered control logic.

    · Work with Supervisors, Maintenance, Engineering and Operations to plan, procure and document maintenance activities.

    · Maintaining strict adherence to site specific safety rules and regulations

    · Knowledge in field of industrial communication protocols for third party interfaces (Modbus, IEC60870, IEC61850, OPC UA) will be an advantage.

    · Proven experience with DCS system and HMI/SCADA system.

    · Continuously develop own knowledge and skills and help others to grow and develop

    Travel Requirement:

    · 20-35 % travel required.

    What You Bring (requirements)

    · Bachelor of Science from an accredited university

    · Minimum of 8 years in process control (preferable combined cycle power plants)

    · Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.