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D2B Groups

69 D2B Groups Customer Service Jobs Hiring Near You

D2B Groups

Maintenance Mechanic

Vandalia, OH · On-site

$25 - $45/hr

D2B Groups is seeking an experienced Maintenance Mechanic to join our client's talented team. In ... You will work within our well-equipped shop and may also be required to perform field service work ...

D2B Groups

Maintenance Mechanic

Vandalia, OH · On-site

$25 - $45/hr

D2B Groups is seeking an experienced Maintenance Mechanic to join our client's talented team. In ... You will work within our well-equipped shop and may also be required to perform field service work ...

D2B Groups

Maintenance Mechanic

Vandalia, OH

$25 - $45/hr

D2B Groups is seeking an experienced Maintenance Mechanic to join our client's talented team. In ... You will work within our well-equipped shop and may also be required to perform field service work ...

D2B Groups

Parts Associate (Material Handling)

Charlotte, NC · On-site

$16 - $21/hr

D2B Groups is seeking a motivated and detail-oriented Parts Associate specializing in Material ... Good communication and customer service skills * Ability to operate warehouse equipment and follow ...

D2B Groups

Parts Manager

Great Falls, MT · On-site

D2B Groups is looking for a dedicated and detail-oriented Parts Manager to lead our client's parts ... Excellent communication and customer service skills * Ability to analyze inventory data and ...

D2B Groups

Parts Associate (Material Handling)

Charlotte, NC · On-site

$15.75 - $20.75/hr

D2B Groups is seeking a motivated and detail-oriented Parts Associate specializing in Material ... Good communication and customer service skills * Ability to operate warehouse equipment and follow ...

D2B Groups

Electrical Service Manager

Fall River, MA

D2B Groups is currently searching for an experienced Electrical Service Manager to lead our service ... Customer Relations: Establish and maintain strong relationships with clients, addressing their ...

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All JobsD2B Groups Customer Service Jobs

D2B Groups Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at D2B Groups?
    What are the most popular jobs at D2B Groups?
    What are the most popular categories at D2B Groups?
    Infographic showing various Customer Service job openings at D2B Groups in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Diesel Generator Field Technician

    D2B Groups

    Chillicothe, OH

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 9 days ago

    Job description

    D2B Groups is seeking a skilled Diesel Generator Field Technician to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of diesel generators across various client sites. You will ensure the reliable operation of backup power systems, working closely with clients to provide superior service and technical support.

    Key Responsibilities:

    • Perform installation, inspection, and maintenance of diesel generators and related equipment on customer sites.
    • Troubleshoot mechanical and electrical issues to diagnose and repair generator faults.
    • Carry out routine preventative maintenance to maximize equipment reliability and longevity.
    • Maintain detailed service reports and logs for all field activities.
    • Ensure compliance with all safety and environmental regulations.
    • Collaborate effectively with the technical team and communicate clearly with clients.

    Requirements

    • Minimum 2 years experience working with diesel generators, preferably in a field service capacity.
    • Strong mechanical and electrical troubleshooting skills.
    • Ability to work independently and manage time effectively in the field.
    • Valid driver's license and willingness to travel to client sites.
    • Familiarity with Automatic Transfer Switches and natural gas engines is a plus.
    • Excellent communication and customer service skills.
    • Commitment to safety and adherence to company policies.

    Benefits

    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Company Truck
    • Uniforms
    • Tool Loan Policy

    Apply