Cypress HCM
Cypress HCM

60 Cypress Hcm Customer Service Jobs Hiring Near You

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience ... Manage product pages for DC apps across 23 languages/locales, identify key customer benefits, and ...

... services to packaging machinery customers in the Western Territory. This person will report to the ... Cypress HCM by 2x Inferred from the description for this job Medical insurance Vision insurance ...

Customer Success Analyst

Chicago, IL · Hybrid

$43.13 - $47.81/hr

Customer Success Analyst Overview : * We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our client's Global Clients team to ensure we are ...

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

Customer Success Analyst Overview: * We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our client's Global Clients team to ensure we are ...

Customer Success Architect (Contract) * Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer ...

Field Service Engineer This is an exciting opportunity to join a fast-growing startup in the ... AS an FSE, you'll have a direct impact on customer success and product performance. The ideal ...

Deliver technical services designed to support customer operational health and solution adoption * Manage and prioritize a complex book of business while maintaining high customer satisfaction

Deliver technical services designed to support customer operational health and solution adoption * Manage and prioritize a complex book of business while maintaining high customer satisfaction

Deal Desk Analyst 3

San Jose, CA · Hybrid

$49.30/hr

Draft and certify customer contracts. Perform to a specified set of metrics and service levels. * Responsible for adherence to and compliance with policy and procedures. * Interact with internal ...

Client Solution Manager

New York, NY · Hybrid

$30.96 - $42.92/hr

Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met Basic Qualifications: * 3+ years of experience in advertising, sales ...

Deliver technical services designed to support customer operational health and solution adoption * Manage and prioritize a complex book of business while maintaining high customer satisfaction

Set up credit files and send applications to outside payment vetting service * Update SOP as necessary * Owner of Customer form-making updates & revisions * Highlight any Continuous Improvement ...

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Cypress HCM Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular categories at Cypress Hcm?
Infographic showing various Customer Service job openings at Cypress Hcm in the United States as of May 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 75% Physical, 15% Hybrid, and 10% Remote job distribution.
Product Marketing Manager

Product Marketing Manager

Cypress HCM

San Francisco, CA • On-site

$56.08/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55.00/hr - $56.00/hr Direct message the job poster from Cypress HCM As the Document Cloud App Store Optimization (ASO) PMM Specialist on the Global Marketing team, you will execute global marketing programs for Acrobat Reader and Adobe Scan mobile apps on the App & Play Store.

This includes collaborating with cross-functional teams to develop, deploy, and execute mobile updates across 23 languages/locales. You will drive marketing programs, partner with ASO agencies (Thesis, Snack Bar, Phiture), build roadmaps, and collaborate with campaign marketing teams to achieve business outcomes for DC Mobile.Responsibilities include managing global promotional events, featuring pitches, content creation, app store updates, status reporting, and campaign performance analysis. Product Marketing Management Specialist (Contract) Duration: 8/15/2025 to 2/27/2026 (Extension Likely) Key Responsibilities: Global Promotional Campaign Management: Drive promotional campaigns (In-App Events, Promotional Content Events) for Adobe DC apps, maintain calendars, lead creative strategy development, and oversee copy/design execution.

Featuring Pitch Decks: Develop pitch decks for Apple and Google to secure featuring opportunities and build strong relationships with partners. App Store Management: Manage product pages for DC apps across 23 languages/locales, identify key customer benefits, and guide creative teams in messaging and visuals. Content Creation and Localization: Act as the primary contact for ASO localization projects, collaborate with Adobe Localization teams, and ensure timely delivery.

Performance Reporting: Contribute to quarterly and year-end business reviews for ASO performance. Support the development of creative strategies informed by market research, app features, and input from Adobe partners and ASO agencies. Maintain and execute Promotional Event and In-App Event Roadmap to enhance app store visibility.

Craft compelling promotional content for Acrobat Reader and Adobe Scan features. Contribute to Quarterly and Annual Business Reviews. Oversee creative development with design, copywriting, and ASO agencies.

Required Skills & Qualifications: Bachelor's degree or equivalent experience. Minimum 5 years of program/project management experience, preferably with large enterprise web projects. Hands-on experience with Google Play Console, App Store Console, Agile, Asana, Slack, MS Office, and project management methodologies.

Solid understanding of iOS, Android, and Web technologies, including web content management systems. Strong communication skills, detail-oriented, self-motivated, and a team player with a proven track record in delivering complex global projects. Innovative problem-solving approach, ability to manage multiple projects, and adapt to shifting priorities.

Strong collaboration skills with technical and non-technical individuals across the organization. Experience in monthly/quarterly ASO update decks, RTB presentations, and ad hoc share-outs. Compensation: Up to $56.08 per hour.

# 36238033 Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Marketing, Project Management, and Product Management Industries Technology, Information and Media, Internet Marketplace Platforms, and IT System Custom Software Development Referrals increase your chances of interviewing at Cypress HCM by 2x Sign in to set job alerts for "Product Marketing Manager" roles. San Francisco, CA $128,000.00-$186,000.00 3 days ago San Francisco, CA $128,000.00-$186,000.00 2 weeks ago Menlo Park, CA $158,000.00-$223,000.00 2 weeks ago San Francisco, CA $128,000.00-$186,000.00 2 weeks ago San Francisco, CA $158,000.00-$223,000.00 2 weeks ago San Jose, CA $96,000.00-$211,112.00 2 weeks ago Menlo Park, CA $128,000.00-$186,000.00 2 weeks ago Menlo Park, CA $128,000.00-$186,000.00 2 weeks ago Menlo Park, CA $158,000.00-$223,000.00 2 weeks ago San Francisco, CA $133,000.00-$171,000.00 2 days ago Manager, Product Marketing (CPG/Beauty Industry) San Francisco, CA $120,000.00-$130,000.00 4 days ago San Francisco, CA $143,300.00-$214,900.00 3 weeks ago Product Marketing Manager, Meta Horizon Experiences San Jose, CA $84,500.00-$140,250.00 2 months ago Product Marketing Manager (Innovation Center) San Francisco, CA $135,000.00-$150,000.00 2 weeks ago Sr. Manager, Brand & Commercial Strategy San Francisco, CA $96,600.00-$146,200.00 2 weeks ago Product Marketing Manager, Subscriptions and Customer Growth Instagram Global Consumer Brand Marketing Manager Menlo Park, CA $150,000.00-$211,000.00 1 hour ago San Francisco, CA $130,050.00-$180,600.00 5 days ago Instagram Global Consumer Brand Marketing Manager San Francisco, CA $150,000.00-$211,000.00 1 hour ago Marketing Manager, Brand Marketing, Skincare San Francisco, CA $114,000.00-$128,000.00 6 days ago Global Product Marketing Manager - App Measurement San Jose, CA $103,200.00-$244,889.00 1 week ago San Francisco, CA $114,900.00-$152,200.00 2 weeks ago Product Marketing Manager - Wearables, Trust Senior Manager, Global Brand Management- Fenty Beauty We're unlocking community knowledge in a new way.

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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

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