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Customer Operations

60 Customer Operations Customer Service Jobs Hiring Near You

Outset

Customer Operations Associate

Customer Operations Associate Outset invented a better way to do research: AI-powered user ... Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset ...

Customer Operations

Associate Data Scientist

Stamford, CT · Hybrid

$62K - $63K/yr

Bachelor's degree in computer science, statistics, operations research or equivalent combination of ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... customer service experience * 1 year of related experience and/or training, and a general ...

Outset

Customer Operations Associate

New York, NY

Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset ... As a Customer Operations Associate, you'll work closely with our Customer Success Managers and ...

Aaregional

Unit Manager, Customer Operations

Washington, DC · On-site

$151K/yr

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers ... The primary responsibility of the position is to manage the operational activities of the ...

PSEG

Customer Operations Coordinator

Springfield, NJ · On-site

Public Service Electric & Gas Co. Salary Range: $ 57,800 - $ 86,600 Work Location Category: Hybrid ... Field & Metering Operations, Billing, Customer Contact, Perform SAP/CCS/EMPOWER data entry and ...

Pacer Group

Customer Service Representative

Hattiesburg, MS · On-site

$15.75 - $21.50/hr

Our core business hours from 7am to 7:30 pm MF but we are responsible for customer operations 24 hours a day; 7 days a week; Position Summary Our team of Customer Service Representatives assists ...

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Customer Operations Jobs Information

Infographic showing various Customer Service job openings at Customer Operations in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% Physical, 13% Hybrid, and 4% Remote job distribution.

Customer Operations Associate

Outset

Remote

Other

Re-posted 23 days ago

Job description

Customer Operations Associate

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft's venture arm), 8VC, Y Combinator, and Adverb Ventures.

The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.

We're a tight-knit team serving some of the world's largest enterprises

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our customers' go-to partner, helping them navigate the platform, manage research logistics, and unlock the full value of our tools. This is a high-impact role with tons of room for ownership, learning, and growth.

Qualifications

  • Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support

  • Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform

  • Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution

  • Contribute to product knowledge by building and maintaining help center content and improving internal documentation

  • Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team

  • Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Qualifications

  • Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields

  • 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)

  • Excellent communication skills, with experience adapting communication to relevant audiences

  • A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership

  • Experience developing strong product expertise and/or technical expertise

  • Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

  • Daily collaboration with founders, shaping the core product vision.

  • Exposure to and collaboration with design and research leaders at top global brands.

  • Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.

Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

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