Barker, NY · On-site
$123K/yr
POSITION SUMMARY The Customer-Facing Operations Manager serves as the primary interface between tenants and site operations, ensuring exceptional service delivery across mission-critical data center ...
Barker, NY · On-site
$123K/yr
POSITION SUMMARY The Customer-Facing Operations Manager serves as the primary interface between tenants and site operations, ensuring exceptional service delivery across mission-critical data center ...
The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations. Oversee the day-to-day ...
The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations. Oversee the day-to-day ...
Spindrift Customer Service Operations Coordinator At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That ...
Spindrift Customer Service Operations Coordinator At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That ...
Customer Operations Representative Location: San Diego, CA, US pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30-year legacy of ...
Customer Operations Representative Location: San Diego, CA, US pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30-year legacy of ...
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
As the Customer Operations Representative you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
As the Customer Operations Representative you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Newton, MA · On-site
$55K - $60K/yr
Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company ...
Newton, MA · On-site
$55K - $60K/yr
Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company ...
Dublin, OH · On-site
$19 - $20/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Dublin, OH · On-site
$19 - $20/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Walnut Creek, CA · On-site
$100K - $115K/yr
Customer Operations Specialist Walnut Creek, CA Built On Flavor. Fueled By People. What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the ...
Walnut Creek, CA · On-site
$100K - $115K/yr
Customer Operations Specialist Walnut Creek, CA Built On Flavor. Fueled By People. What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the ...
As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day ...
As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day ...
Wheeling, IL · On-site
$70K - $82K/yr
The Senior Customer Operations Specialist performs advanced customer service and operational support activities for internal and external customers. This role is a subjectmatter expert in site ...
Wheeling, IL · On-site
$70K - $82K/yr
The Senior Customer Operations Specialist performs advanced customer service and operational support activities for internal and external customers. This role is a subjectmatter expert in site ...
We are seeking an experienced Senior Customer Operations Specialist to support and manage customer accounts in a fast-paced manufacturing environment. This role will serve as a key point of contact ...
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We are seeking an experienced Senior Customer Operations Specialist to support and manage customer accounts in a fast-paced manufacturing environment. This role will serve as a key point of contact ...
Dublin, OH · On-site
$19 - $20/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Dublin, OH · On-site
$19 - $20/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
The Customer Operations Coordinator serves as the operational link between Lumencor's commercial and manufacturing teams. This role manages customer orders from receipt through shipment, coordinates ...
The Customer Operations Coordinator serves as the operational link between Lumencor's commercial and manufacturing teams. This role manages customer orders from receipt through shipment, coordinates ...
Translate operational and customer data into recommendations that improve service, reduce costs, and enhance customer satisfaction. * Identify opportunities to improve processes, reporting ...
Translate operational and customer data into recommendations that improve service, reduce costs, and enhance customer satisfaction. * Identify opportunities to improve processes, reporting ...
The Customer Operations Lead ensures the Service Delivery Model comes to life at the customer level by driving disciplined, end-to-end ownership, diagnostic excellence, and proactive service ...
The Customer Operations Lead ensures the Service Delivery Model comes to life at the customer level by driving disciplined, end-to-end ownership, diagnostic excellence, and proactive service ...
The Customer Operations Coordinator is responsible for the accurate and timely execution of customer orders from receipt through billing and operational closure across Mexico and selected LATAM ...
The Customer Operations Coordinator is responsible for the accurate and timely execution of customer orders from receipt through billing and operational closure across Mexico and selected LATAM ...
Watertown, MA · On-site
About the role The Customer Operations Specialist owns provisioning and onboarding: getting every new customer access to the right products, seats, and entitlements quickly and correctly, and making ...
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Watertown, MA · On-site
About the role The Customer Operations Specialist owns provisioning and onboarding: getting every new customer access to the right products, seats, and entitlements quickly and correctly, and making ...
Chandler, AZ · On-site
$18.50 - $24/hr
Customer Operations Coordinator B2B Customer Success | Order Management | Manufacturing Operations Chandler, AZ | Full-Time | Onsite MondayThursday: 6:00 AM 3:30 PM Friday: 6:00 AM 10:00 AM Also ...
Chandler, AZ · On-site
$18.50 - $24/hr
Customer Operations Coordinator B2B Customer Success | Order Management | Manufacturing Operations Chandler, AZ | Full-Time | Onsite MondayThursday: 6:00 AM 3:30 PM Friday: 6:00 AM 10:00 AM Also ...
Customer Operations Analyst sit within the Customer Success department and are the operations and analytics powerhouse that ensures our partners are getting the most out of our product. You'll spend ...
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Customer Operations Analyst sit within the Customer Success department and are the operations and analytics powerhouse that ensures our partners are getting the most out of our product. You'll spend ...
$123K/yr
Full-time
Re-posted 4 hours ago
POSITION SUMMARY
The Customer-Facing Operations Manager serves as the primary interface between tenants and site operations, ensuring exceptional service delivery across mission-critical data center environments. This role bridges enterprise clients with internal engineering and operations teams to maintain uptime, SLA performance, and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Core Responsibilities
Customer Interface & Relationship Management
• Act as the primary point of contact for assigned tenants
• Lead Quarterly Business Reviews (QBRs)
• Translate technical events into executive-level communication
• Advocate internally for customer needs and improvements
Service Delivery & SLA Ownership
• Ensure adherence to SLAs and uptime targets
• Track and manage ticket queues and resolution timelines
• Coordinate across operations, engineering, IT, and vendors
• Report on KPIs such as availability and response times
Incident & Escalation Management
• Lead communication during incidents and outages
• Provide real-time updates to customers
• Drive root cause analysis and post-incident reporting
• Ensure corrective actions are implemented
Capacity & Infrastructure Coordination
• Manage tenant allocations for power, space, and cooling
• Support onboarding of new deployments
• Coordinate with facilities teams on constraints
• Support growth and expansion planning
Customer Onboarding & Lifecycle Management
• Lead onboarding and deployment planning
• Ensure seamless transition into steady-state operations
• Maintain lifecycle visibility of tenants
Internal Coordination & Site Support
• Support Site Manager by managing customer-facing responsibilities
• Work with operations, engineering, IT, and vendors
Key Success Metrics
• SLA adherence and uptime performance
• Customer satisfaction and retention
• Incident response and resolution times
• Customer growth and expansion
Minimum Qualifications
5+ years in data center or mission-critical operations with customer-facing experience
Technical Knowledge
Understanding of power, cooling, and data center infrastructure systems
Core Competencies
• Strong customer communication skills
• Crisis and incident management
• Cross-functional coordination
• Ability to translate technical issues into business impact
