The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations
60 Customer Operations Jobs Hiring Near You
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Position Summary The Customer Operations Specialist is the primary operational contact for assigned customers, responsible for overseeing the entire order lifecycle and coordinating the resolution of ...
Position Summary The Customer Operations Specialist is the primary operational contact for assigned customers, responsible for overseeing the entire order lifecycle and coordinating the resolution of ...
$55 - $75/hr
Customer Operations Specialist FieldReveal is seeking an experienced professional to join our Mapping Center team in Watertown, SD as a Customer Operations Specialist. This is a mid-level role built ...
$55 - $75/hr
Customer Operations Specialist FieldReveal is seeking an experienced professional to join our Mapping Center team in Watertown, SD as a Customer Operations Specialist. This is a mid-level role built ...
Urschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee ...
Urschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee ...
Director, Customer Operations
Golden Valley, MN · On-site
$160 - $230/hr
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
New
Director, Customer Operations
Golden Valley, MN · On-site
$160 - $230/hr
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
New
Customer Operations Lead
San Francisco, CA · On-site
$130K - $250K/yr
What are we looking for? We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage ...
Customer Operations Lead
San Francisco, CA · On-site
$130K - $250K/yr
What are we looking for? We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage ...
Customer Operations Representative Reports To: Senior Manager of CAN Customer Operations Location: Cincinnati, OH Environment: Onsite Who We Are: Recognized by Gartner in their Modern 4PL Market ...
Customer Operations Representative Reports To: Senior Manager of CAN Customer Operations Location: Cincinnati, OH Environment: Onsite Who We Are: Recognized by Gartner in their Modern 4PL Market ...
The Customer Operations Representative is responsible for providing internal and external support for all customer operations requirements. This may include order processing, material procurement ...
The Customer Operations Representative is responsible for providing internal and external support for all customer operations requirements. This may include order processing, material procurement ...
Manager, Customer Operations
Hudson, MA · On-site
$141K/yr
This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers' needs with speed ...
Manager, Customer Operations
Hudson, MA · On-site
$141K/yr
This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers' needs with speed ...
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful ...
In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful ...
Customer Operations Associate
Manhattan, NY · On-site
$80K - $110K/yr
About the Role As a Customer Operations Associate, you will become an expert in all things AirPay and own execution across a wide-set of processes & projects that impact every customer's experience.
Customer Operations Associate
Manhattan, NY · On-site
$80K - $110K/yr
About the Role As a Customer Operations Associate, you will become an expert in all things AirPay and own execution across a wide-set of processes & projects that impact every customer's experience.
General Responsibilities The Customer Operations Specialist (COS) ensures that we are consistently meeting our customers' needs. The COS will play a critical part in serving our customers, and is ...
General Responsibilities The Customer Operations Specialist (COS) ensures that we are consistently meeting our customers' needs. The COS will play a critical part in serving our customers, and is ...
In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful ...
In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful ...
In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful ...
In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful ...
Description: The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels and in-person customer engagement. This ...
Quick apply
Description: The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels and in-person customer engagement. This ...
Customer Operations Manager
Portland, OR · On-site
$130 - $160/hr
Customer Operations Manager Portland, Oregon (preferred), Bend, Oregon (for the right candidate) Elexity is disrupting the C&I energy storage and building energy management market. Our whole building ...
Customer Operations Manager
Portland, OR · On-site
$130 - $160/hr
Customer Operations Manager Portland, Oregon (preferred), Bend, Oregon (for the right candidate) Elexity is disrupting the C&I energy storage and building energy management market. Our whole building ...
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo's service offerings. This role ...
Customer Operations Manager
Sudbury, ON · On-site
CA$116K - CA$150K/yr
Participate in cross-functional teams to implement customer products and programs in the areas of asset planning and operations, customer relations, customer connections, information management, code ...
Customer Operations Manager
Sudbury, ON · On-site
CA$116K - CA$150K/yr
Participate in cross-functional teams to implement customer products and programs in the areas of asset planning and operations, customer relations, customer connections, information management, code ...
As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...
As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...
Customer Operations Jobs Information
$60K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 29 days ago
Hertz rating
6.3
Based on 197 frontline employees who took The Breakroom Quiz
142nd of 178 rated vehicle equipment hire
Job description
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $60,000/yr
What You'll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We're Looking For:
- 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor's Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
What You'll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran