ZipRecruiter

Log In

Customer Operations

60 Customer Operations Jobs Hiring Near You

Hertz

Customer Operations Manager

Latham, NY · On-site

$129K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Louisville, KY · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Plaid

Customer Operations Leader

Belmont, NC · On-site

$123K/yr

Customer Operations Leader We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building ...

TOPCON

Customer Operations Specialist

Fort Atkinson, WI · On-site

Position Summary The Customer Operations Specialist is the primary operational contact for assigned customers, responsible for overseeing the entire order lifecycle and coordinating the resolution of ...

Plaid

Customer Operations Leader

New York, NY · On-site

$146K/yr

The Customer Operations team sits at the center of how we scale world-class customer experiences at Plaid. As the Customer Operations Leader, you'll own the strategy and execution of all global ops ...

Simpro Software

Customer Operations Analyst

Miami, FL · On-site

Simpro Software is a company focused on revenue operations, and they are seeking a Customer Operations Analyst. This role is crucial for enabling data-driven decision-making and delivering insights ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site +1

$100K - $250K/yr

What are we looking for? We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage ...

previous pagenext page

Showing results 21-40

All JobsCustomer Operations Jobs

Customer Operations Jobs Information

What are the most popular titles at Customer Operations?
What are the most popular cities for Customer Operations jobs?
What are the most popular states for Customer Operations jobs?
What are the most popular job types at Customer Operations?
What are the most popular categories at Customer Operations?
Infographic showing various job openings at Customer Operations in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, 19% Hybrid, and 6% Remote job distribution.

Customer Operations Manager

Hertz

Latham, NY • On-site

$129K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description


The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $62,400
What You'll Do:
  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:
  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

What Hertz employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply