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Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

• Provide remote operational support to Care Managers across centers by backfilling vacancies as needed, ensuring continuity of care, maintaining service levels, and minimizing disruptions to daily operations during staffing gaps.

• Conduct proactive outreach to patients to complete missed care plans, improve care plan compliance, re-engage patients in their care, and support continuity of care through timely follow-up.

• Identifies patient care requirements by establishing personal rapport with patients and other persons in a position to understand care requirements.

• Leverage patient data from dashboards and reports to identify trends, monitor care outcomes, prioritize outreach efforts, and take timely action to improve patient engagement, care coordination, and overall clinical performance.

• Accurately document patient care services by maintaining timely, thorough, and compliant charting in patient records to ensure continuity of care, support clinical decision-making, and meet organizational and regulatory documentation standards.

• Address patient needs and challenges related to opioid use disorder (OUD) by collaborating with a multidisciplinary care team to develop coordinated care plans, remove barriers to treatment, and support positive patient outcomes.

• Establish individualized patient care goals in collaboration with patients and the multidisciplinary care team, promoting patient engagement, measurable outcomes, and progress toward improved health and recovery.

• Assures quality of care by adhering to Crossroads standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments.

• Schedule and reschedule patient appointments to promote continuity of care, minimize missed visits, improve patient engagement, and ensure patients remain actively connected to treatment and support services.

• Monitor patients' clinical status by tracking medication adherence, referral completion, and follow-up care, identifying potential barriers to treatment, and coordinating timely interventions to support positive health outcomes and continuity of care.

• Assist physicians and clinicians with patient onboarding and orientation by ensuring patients understand the care process, completing required intake activities, coordinating initial services, and facilitating a smooth transition into treatment.

• Maintains patient information confidentiality and privacy.

• At minimum, High School Diploma or GEDrequired.

• Experience in a fast-paced environment, servicing many clients, is preferred.

• Experience in healthcare, addiction medicine, community health, care coordinationpreferred.

• Experience with building individualized care plansis a plus.

• Knowledge of compliant documentation practices

• Lived Addiction experienceis a plus.

• Can-do attitude and willingness to think beyond the status quo.

• Mission-driven with a passion for helping patients live better, stronger lives.

• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.

• Strong critical thinking and problem-solving skills with the ability to identify barriers to care and implement appropriate interventions.

• Remote role requires living and operating in EST.

• Expected hours for this role are 37-40 hours per weekwith few opportunities for overtime.

• Clinic hours range anywhere from 6:30 AM - 9:00 PM. Some weekend shifts may be required

• Mileage reimbursement

  • Crossroads matches the current IRS mileage reimbursement rate/mile for any travel to a secondary work location, apart from travel to your primary work location. Travel reimbursement is calculated from your primary work location to the secondary location.

• Community events that promotes belonging and education

  • Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

• Grow your network

  • This role involves working with many community partners. The opportunity to foster, grow, develop, and maintain these relationships enhances your ability to be an effective community partner.

• Have a daily impact on many lives

  • Our Care Managers are truly on the front lines. Patients rely on various resources that we have at our disposal because of the community partners we work with. Helping someone find a safe place to sleep, food to eat, finding safe and fair healthcare happens daily in this role.

• Excellent training if you are new to this field

  • Addiction medicine is not typical healthcare, but this field is highly trainable!

• Opportunity to save lives everyday!

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health day

• Calmsubscription for all employees