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Procurement Specialist I About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and exceptional customer experiences. As a rapidly growing organization, we seek detail-oriented professionals who thrive in structured, fast-paced environments and enjoy supporting successful project delivery.

Primary Responsibilities Quote Development & Procurement Coordination

• Develop accurate hardware, software, and warranty quotes based on client, project, and service delivery requirements.
• Source pricing from approved vendors and distributors to ensure competitive pricing and product availability.
• Process purchase orders and coordinate procurement activities in alignment with project timelines and client needs.
• Order hardware, warranties, software, and related technology products while maintaining accurate purchasing records.

Order Fulfillment & Vendor Coordination

• Track orders from quote approval through delivery, ensuring timely fulfillment and issue resolution.
• Monitor vendor lead times, backorders, shipping status, and delivery schedules.
• Coordinate with strategic vendors and distributors, including TD Synnex, Ingram, Dell, Lenovo, Microsoft, and other partners to ensure accurate and timely order fulfillment.
• Proactively identify and escalation procurement risks, delays, or fulfillment challenges.

Communication & Cross-Functional Support

• Serve as the primary communication hub between vendors, Account Executives (AEs), Account Managers (AMs), Technical Directors (TDs), Project Managers (PMs), Finance, Service Delivery, and other stakeholders.
• Provide regular updates regarding order status, ETA changes, shipment delays, backorders, and resolution plans.
• Ensure all stakeholders have visibility into procurement activities and outstanding actions.

Vendor Relationship Management

• Develop and maintain relationships with key vendors, distributors, manufacturers, and Courser/Geo procurement and product managers.
• Assist with pricing negotiations, purchasing programs, rebates, and vendor escalations.
• Monitor vendor performance and identify opportunities to improve service levels, turnaround times, and purchasing efficiency.
• Support annual vendor reviews and maintain vendor documentation as required.

Licensing Coordination

• Monitor licensing request workflows and ensure requests are routed and processed in a timely manner.
• Coordinate with Sales Administrators to ensure licensing purchases, changes, and renewals are completed accurately.
• Track outstanding licensing requests and follow up on aging items.
• Maintain visibility into licensing-related activities without direct ownership of licensing administration.

Reporting & Process Management

• Generate and distribute procurement, purchasing, backlog, shipment, vendor performance, and licensing workflow reports.
• Track and report on open orders, aging orders, delayed shipments, warranty expirations, and procurement cycle times.
• Maintain accurate records of quotes, purchase orders, vendor agreements, deliveries, and procurement activities.
• Identify opportunities to improve procurement processes, communication, reporting, and operational efficiency.

Key Success Metrics (Still need to define and develop)

• Quote turnaround time
• Order accuracy percentage
• On-time purchase order processing
• Open order backlog aging
• Vendor SLA compliance
• Warranty renewal completion rate
• Procurement-related cost savings
• Stakeholder satisfaction (AM, AE, PM, TD, Service Delivery)
• Licensing request backlog and completion rates

This role focuses on quote development, procurement execution, vendor coordination, reporting, and communication, while making Sales Administration accountable for licensing management rather than transferring that responsibility to procurement.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401(k) company match
• Flexible vacation time
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Membership Subsidy
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing certifications

Flexible vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Physical Demands and ADA Requirements

• This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer.
• The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding.
• This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods.
• The employee may be required to occasionally lift or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Americans with Disabilities Act (ADA) Statement

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Equal Opportunity Employer

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.