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60 Cotality Customer Service Jobs Hiring Near You

Cotality

Sr Associate, Customer Care

Dallas, TX · On-site

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... Success is measured by accuracy, adherence to strict schedules, and meeting contractual Service ...

Cotality

Sr Associate, Customer Care

Dallas, TX · Hybrid

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... Success is measured by accuracy, adherence to strict schedules, and meeting contractual Service ...

Cotality

Associate, Technical Customer Care

Oklahoma City, OK · Hybrid

$13.50 - $18.50/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

Cotality

Associate, Technical Customer Care

Dallas, TX · Hybrid

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

Cotality

Associate, Technical Customer Care

Dallas, TX · On-site

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

Cotality

Customer Care Associate

Austin, TX · Hybrid

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... High school diploma, GED or equivalent * 1+ years of experience in a customer service/customer ...

Cotality

Sr Associate, Customer Care

Dallas, TX · Hybrid

$14.50 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... Success is measured by accuracy, adherence to strict schedules, and meeting contractual Service ...

Cotality

Customer Care Associate

Oxford, MS · Hybrid

$13.75 - $18.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... High school diploma, GED or equivalent * 1+ years of experience in a customer service/customer ...

Cotality

Customer Care Associate

Austin, TX · Hybrid

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... High school diploma, GED or equivalent * 1+ years of experience in a customer service/customer ...

Cotality

Customer Care Associate

Oxford, MS · On-site

$13.75 - $18.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... High school diploma, GED or equivalent * 1+ years of experience in a customer service/customer ...

Cotality

Associate, Technical Customer Care

Oklahoma City, OK · On-site

$13.50 - $18.50/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

Cotality

Customer Care Associate

Oxford, MS · Hybrid

$13.75 - $18.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... High school diploma, GED or equivalent * 1+ years of experience in a customer service/customer ...

Cotality

Customer Care Associate

Austin, TX · Hybrid

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... High school diploma, GED or equivalent * 1+ years of experience in a customer service/customer ...

Cotality

Customer Care Associate

Austin, TX · On-site

$14.25 - $19.75/hr

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and ... High school diploma, GED or equivalent * 1+ years of experience in a customer service/customer ...

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All JobsCotality Customer Service Jobs

Cotality Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Cotality?
    What are the most popular jobs at Cotality?
    What are the most popular categories at Cotality?
    Infographic showing various Customer Service job openings at Cotality in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 66% Physical, 22% Hybrid, and 12% Remote job distribution.

    Sr Associate, Customer Care

    Cotality

    Dallas, TX • On-site

    $14.25 - $19.75/hr

    Full-time

    Medical, Life, Retirement, PTO

    Posted 16 days ago

    Job description

    At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
    Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
    Job Description:
    Role Overview: Act as a high-level liaison between clients and customers in a fast-paced, high-volume contact center. This role requires technical proficiency to navigate complex systems while resolving intricate inquiries via phone, email, and chat. Success is measured by accuracy, adherence to strict schedules, and meeting contractual Service Level Agreements (SLAs).
    Location: Our office is located at 3001 Hackberry Rd, Irving, TX 75063. Candidates should live within a commutable distance to this site.
    Inbound & Outbound Calling - Average 30 calls / Day
    Training: on-the-job training and call shadowing.
    Schedule: This center is open from 7:00am -8:00pm Central Monday - Friday. Employees can exercise a hybrid work model, with 1 day onsite (Wednesday) and 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs. There would be one Lunch Break for 30 minutes and two 15 minutes breaks, which will be pre scheduled for the day.
    Key Responsibilities
    • Inquiry Management: Manage inbound inquiries across multiple channels (phone, email, chat) as a direct extension of the client.
    • Complex Troubleshooting: Utilize up to 10 systems simultaneously to research, analyze data, and resolve customer issues.
    • Documentation & Compliance: Accurately log all interactions and leverage internal tools for escalations and next-level resolutions.
    • Performance Standards: Consistently meet or exceed production metrics, quality targets, and client-driven response times.
    • Customer Education: Provide precise guidance and educate customers on products and processes within business guidelines.
    • Accountability: Adhere to a strict schedule and mandatory attendance guidelines.

    Job Qualifications:
    Qualifications
    • Experience: 5+ years in customer support; minimum 3 years in a Contact Center environment.
    • Industry Preference: Background in Financial Services (Tax, Banking, Mortgage, Real Estate, or Credit) is strongly preferred.
    • Technical Skills: * Ability to navigate multiple screens and systems simultaneously.
      • Proficiency in Microsoft Office Suite.
      • Typing speed of 35+ wpm.
    • Education: High school diploma or GED required; Bachelor's degree preferred.
    • Soft Skills: Strong analytical thinking, active listening, and the ability to maintain empathy in a high-pressure, structured environment.

    Annual Pay Range:
    39,500 - 49,000 USD
    Application Window:
    This opportunity is expected to remain posted through the date identified below, subject to business needs.
    Thrive with Cotality
    At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
    Highlights, depending on role classification, include:
    • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
    • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
    • Health: Multiple medical plan options with mental health and wellness support offerings.
    • Retirement: 401(k) with company match and vesting after one year.
    • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
    • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

    Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
    Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
    Privacy Policy
    Global Applicant Privacy Policy
    By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
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