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Client First Technologies
Client First Technologies

50 Client First Technologies Networking Jobs Hiring Near You

Client First Technologies

System Tester

Fairfax, VA · On-site

Overview Client First Technologies currently is seeking a System Tester in support of our government customer. The System Tester is responsible for testing and debugging a government information ...

Client First Technologies

Program Manager

Dahlgren, VA · On-site

Overview Client First Technologies currently is seeking a Program Manager to support an upcoming contract. The Program Manager serves as the primary liaison between the Government and the contractor ...

Client First Technologies

Program Manager

Dahlgren, VA · On-site

Overview Client First Technologies currently is seeking a Program Manager to support an upcoming contract. The Program Manager serves as the primary liaison between the Government and the contractor ...

Client First Technologies

Sr. NEN Analyst

Fairfax, VA · On-site

$90K - $119K/yr

Client First Technologies currently is seeking a Sr. NEN Analyst to support our government customer by providing operational and technical support for the Naval Enterprise Network (NEN) environment ...

Client First Technologies

Program Analyst

Fairfax, VA · On-site

Client First Technologies currently is seeking a Program Analyst in support of our government customer. The Program Analyst works closely with program leadership, engineers, service desk personnel ...

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    Infographic showing various Networking job openings at Client First Technologies in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
    Customer Service Technician

    Customer Service Technician

    Client First Technologies

    Fairfax, VA • On-site

    $17.75 - $23.75/hr

    Full-time

    Posted 24 days ago

    Job description

    Description:

    Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service Technician will utilize their troubleshooting skills to help end users resolve their issues, including coordinating Tier III escalation as appropriate.


    This is a full-time, on-site position located at the client site in Washington, DC. CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply.

    Requirements:

    Responsibilities

    • Perform first call resolutions for common issues, customer training, and advanced (equivalent to Tier II support) troubleshooting and support
    • Record tickets and maintain ticket status in ServiceNow
    • Analyze software and business applications; troubleshoot issues
    • Use computer images to install and configure laptops
    • Support users with file shares and permissions issues
    • Track, log, and report each service request
    • Adhere to established methods for responding to and documenting support requests
    • Provide Tier 2 Support by assisting clients with technical issues via phone, email, and chat
    • Provide deskside support, hardware troubleshooting, software assistance, and network problem resolution
    • Document troubleshooting steps, resolutions, and recommendations in the ticketing system
    • Create, update documentation for users, technical configurations, to include Knowledge Base documents, Standard Operating Procedures, and Configuration documents
    • Collaborate with IT staff to identify recurring issues and recommend long term solutions
    • Maintain a strong customer service focus while working directly with end users
    • Assist with hardware deployments, upgrades, and system imaging as needed
    • Follow up with customers ensuring their issues and requests are resolved
    • Work cooperatively and independently to research and document issues and solutions
    • Work collaboratively with multiple enterprise teams to provide complete support to the end user
    • Walk customer through problem-solving process


    Qualifications

    • High school diploma or equivalent
    • Minimum of one (1) year of technical support experience
    • Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
    • Experience supporting end users in a help desk role preferred
    • Hands on experience with Microsoft 365, Exchange, and Active Directory
    • Ability to work independently as well as collaboratively within a team
    • Hands-on experience with PC hardware repair and peripheral device support
    • Strong customer service orientation with the ability to manage multiple tasks and adapt quickly to change
    • Excellent analytical, problem solving, and communication skills
    • Ability to troubleshoot medium complexity software issues
    • Must be able to work quickly with a high degree of accuracy with cross-functional teams

    Preferred Qualifications

    • Experience with ServiceNow preferred


    Physical Demands

    • Must be able to sit and stand for extended periods of time
    • May need to lift items up to 50lbs
    • Occasional travel and overtime may be required


    Required Clearances and Screenings

    • This position is subject to a government background investigation and must meet eligibility for a position designated with Moderate Risk sensitivity. Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred