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ChenMed

61 Chenmed Customer Service Jobs Hiring Near You

ChenMed, LLC

Front Desk Supervisor

Columbus, OH · On-site

$25 - $33/hr

... services are provided, and ensuring quality standards are met. Trains, guides and supports Care ... Leads the VIP customer experience from center entry to exit by ensuring our patients and their ...

ChenMed

$24.26/hr

... customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with ...

ChenMed

$24.26/hr

... customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with ...

ChenMed, LLC

Service Team Coordinator

Miami, FL · On-site +1

$17 - $24.26/hr

... customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with ...

ChenMed

Care Facilitator

Plantation, FL

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Front Desk Team Member

Lealman, FL · On-site

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Lauderhill, FL

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Deerfield Beach, FL · On-site

$14.30 - $20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Forest Park, GA · On-site

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Margate, FL

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Front Desk Team Member

Oakland Park, FL

$11.75 - $15/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Deerfield Beach, FL · On-site

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

North Miami, FL · On-site

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Plantation, FL · On-site

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Deerfield Beach, FL · On-site

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Front Desk Team Member

Clearwater, FL

$19.83/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Front Desk Team Member

Pittsburgh, PA

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

ChenMed

Care Facilitator

Plantation, FL · On-site

$20.42/hr

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in ...

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All JobsChenmed Customer Service Jobs

ChenMed Jobs Information

Do workers at ChenMed get paid breaks?

No. Most people don’t get paid breaks.
82% of people say they don’t get paid breaks.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.

Does ChenMed pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and June 2026.

At ChenMed, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from ChenMed affordable enough for their workers?

Most people say the health insurance costs are okay.
70% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at ChenMed?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at ChenMed worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and August 2025.

Do ChenMed workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for ChenMed workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at ChenMed?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do ChenMed managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at ChenMed spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at ChenMed?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at ChenMed good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at ChenMed feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at ChenMed get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at ChenMed?

Most people feel stressed out here.
76% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at ChenMed enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at ChenMed recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at ChenMed?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at ChenMed?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think ChenMed’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how ChenMed is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular jobs at Chenmed?
What are the most popular categories at Chenmed?
Infographic showing various Customer Service job openings at Chenmed in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.
Front Desk Supervisor

Front Desk Supervisor

ChenMed, LLC

Columbus, OH • On-site

$25 - $33/hr

Full-time

Posted 13 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 236 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.
We anticipate hiring highly qualified candidates above the posted hiring range, with the selected candidate being offered a base hourly rate of $25 - $33 per hour.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Leads a team of Care Facilitators and other front desk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.
Engagement and Development:
  • Instills ChenMed values and behaviors
  • Builds culture and strong engagement
  • Promotes team member retention
  • Provides clear onboarding expectations
  • Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members

Operational Excellence:
  • Consistently executes the core model and follows the Center Playbook procedures
  • Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization
  • Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all front desk team members
  • Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients

Scheduling Optimization:
  • Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled
  • Top 40 and risk score 70+ patients scheduled at least bi-weekly
  • IP/ER discharge follow-up scheduled immediately with daily follow-up
  • Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed
  • Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.
  • As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.

Front Desk Ambassador:
  • Helping patients in and out of their vehicles
  • Opening the door
  • Checking in on patients who have been waiting longer than 10 minutes, and give them updates.
  • Engaging patients and Overall Patient Experience
  • Mary's Cafe being up front and accessible to patients and always stocked
  • Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective
  • action plans when needed.
  • Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.
  • Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.
  • Reviews ENS notifications and ensure patients receive follow up from their Care Teams.
  • Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
  • Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline.
  • Troubleshoots Dashboard, phone, and computer issues.
  • Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

Other responsibilities may include:
  • Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
  • Cover various Front Desk tasks and duties in line with business needs
  • Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
  • Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Strong business acumen and acuity
  • Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
  • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
  • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
  • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
  • Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
  • Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
  • Skilled in operating phones, personal computers, software and other basic IT systems
  • Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
  • Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:
  • High school diploma or GED equivalent required
  • Ability to lead and coach teams to drive positive outcomes and excellence
  • Some college coursework preferred
  • A minimum of 3 years' work experience in a medical facility required
  • BLS for Healthcare Providers certification desired

PAY RANGE:
$20.2 - $28.83 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

Social media

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