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Case Manager - Permanent Supportive Housing | Professional I
The Centers | Various Locations Available| Full-Time | Non-Exempt
This position supports operations across multiple locations.

• Greenbridge
• The Lotus
• Winton on Lorain
• Liberty at St. Clair

Make a Difference Where It Matters Most
At The Centers, we believe that safe, stable housing is the foundation for every person's ability to thrive. Our Permanent Supportive Housing (PSH) program combines low-barrier, affordable housing with integrated health care and wraparound supportive services - helping individuals and families who have experienced chronic homelessness build the stability they deserve.
We are looking for a compassionate, skilled, and mission-driven Case Manager to join our PSH Care Team. If you are someone who believes in the dignity and resilience of every person you serve, and who brings evidence-based practice to life through genuine human connection, we want to hear from you.
What You Will Do
As a Case Manager in our Permanent Supportive Housing program, you will provide strength-based case management services to individuals with histories of chronic homelessness, behavioral health conditions, and complex psychosocial needs. Your work will be rooted in whole-person care - addressing not just immediate needs, but the medical, behavioral health, substance use, and social determinants of health factors that shape long-term wellness and housing retention.
Engagement and Client Support
You will build and sustain meaningful, therapeutic relationships with clients through face-to-face, telephonic, office-based, property-based, and community-based engagement. You will explain the purpose and process of case management to clients, conduct comprehensive assessments of strengths and needs, administer appropriate screening tools, and support clients in developing the independent living skills - including budgeting, understanding leases, and paying bills - that promote lasting housing stability.
Service Planning and Case Management
You will develop and maintain individualized service plans and housing success plans that reflect client goals, measurable outcomes, and evidence-based strategies. You will apply Housing First, Harm Reduction, Motivational Interviewing, Stages of Change, and Stage-Wise Interventions to support wellness and housing retention. You will also provide ongoing life skills training and pro-social support, individually and in groups, and conduct continuous monitoring to evaluate progress and adjust interventions.
Coordination, Linkage, and Monitoring
You will work side-by-side with a multidisciplinary team - including counselors, nurses, physicians, pharmacists, social service staff, and Property Management - to connect clients to the full range of community resources they need: primary care, behavioral health, substance use services, benefit programs, educational supports, vocational resources, and social networks. You will assist clients with benefit applications, advocacy, and appeals, and support smooth transitions in care following hospitalizations or other disruptions.
Clinical Proficiency and Documentation
You will recognize behavioral health, physical health, and substance misuse presentations, apply appropriate risk and lethality assessment practices, and use clinical supervision effectively. You will document all case management activity in the organization's electronic medical record system in a clear, objective, and timely manner, ensuring that documentation directly links services to client goals and outcomes. You will protect client privacy and confidentiality in strict accordance with applicable laws and organizational policy.
Site and Program Support
You will contribute to the vitality of the PSH community by participating in multidisciplinary team meetings, housing inspections, move-in and move-out planning, and community-building activities. You will also support onsite food pantry operations approximately once per month and maintain required food safety certification as provided through The Centers.
What We Are Looking For
Education

• High school diploma or equivalent required.
• Bachelor's degree in Social Work, Psychology, or a mental health-related field preferred. If your degree is in a related field, two years of care coordination or case management experience is preferred.

Licensure and Certification

• Valid Ohio driver's license and access to an insured vehicle required for client transportation and community-based services.
• Nonviolent Crisis Intervention certification required within 60 days of hire.
• Active Community Health Worker certification preferred.

Experience

• At least three years of case management or care coordination experience required.
• Prior experience working with adults with serious and persistent mental illness preferred.

Skills and Competencies

• Ability to work collaboratively and effectively as part of a multidisciplinary team.
• Ability to develop effective therapeutic relationships and engage clients in assessment, goal setting, service planning, and ongoing care coordination.
• Ability to identify needs, problem-solve barriers, and connect clients to appropriate community resources and supports.
• Working knowledge of behavioral health, substance use, trauma-informed care, stages of change, harm reduction, and housing stability practices.
• Ability to understand and support a team-based, client-centered service delivery model.

Working Conditions
This role operates in professional office, property-based, and community-based environments throughout the Cleveland area and surrounding communities. Local travel is required to provide case management, attend meetings and trainings, transport or accompany clients, and support community-based service needs. The employee may be required to lift up to 40 pounds occasionally in connection with site, delivery, or food pantry activities. Approved nonviolent crisis intervention and de-escalation techniques are expected to be applied when needed.
Why Join The Centers?
The Centers is a community anchor - a place where dedicated professionals come to do meaningful work alongside colleagues who are equally committed to care. As a member of the PSH Care Team, you will be part of an integrated, collaborative approach that touches every aspect of a person's well-being.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.