60 Cengage Learning Customer Success Representative Jobs Hiring Near You

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

About this role:

Cengage is looking for an IT Enterprise Systems Transformation & Adoption Lead to join our IT Change Management function. This hands-on role helps ERP and enterprise system changes turn into measurable business outcomes and balanced ways of working. You'll partner with IT, technical product owners, and business teams to prepare impacted groups and support operational adoption.

The strongest candidates understand that adoption depends on more than training. It requires clear processes, communication, leadership support, and operational alignment.

What you'll do here:

You'll support change, communication, business readiness, training coordination, and adoption work for enterprise system initiatives, with an initial focus on ERP and finance system adoption.

You will

• Build and adapt change, communication, readiness, and training plans based on business and technical needs

• Identify impacted audiences, adoption risks, readiness gaps, and leader support needs

• Translate system and process changes into clear operational impacts for employees

• Partner with project and business teams to surface risks early and support adoption through implementation

Skills you will need here:

• 3-5 years supporting organizational change, business readiness, or system adoption initiatives

• Experience supporting ERP, CRM, finance, or enterprise platforms in complex environments

• Ability to translate technical and operational change into clear communications, readiness activities, and stakeholder support

• Confidence working across technical and business teams

• Strong written and verbal communication skills

You tend to:

• Spot workflow, communication, or ownership gaps before they become operational friction

• Translate system design into what actually changes for people

• Treat data quality as a process and ownership issue - not a user failure

Nice to have:

• Familiarity with SAP, Salesforce, or similar enterprise systems from a change, adoption, or business readiness perspective

• Experience working in a matrixed, high-growth, or transformation-heavy environment

• Curiosity about AI-enabled workflows, automation, and digital tools that improve how work gets done

How we work:

This role collaborates with the Director of IT Organizational Change and works closely across strategy, execution, and collaborator engagement.

We work remotely and rely on proactive communication, shared documentation, and visible task tracking. This role works best for someone who can keep work moving and help teams navigate change clearly and effectively.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company'sdiscretionaryincentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

10% Annual: Individual Target$88,600.00 - $115,200.00 USD