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30 Catch Support Team Member Jobs Hiring Near You

CATCH, Inc.

Residential Counselor

Philadelphia, PA · On-site

$16/hr

... support to the facility's residents. All work is performed in accordance with CATCH policies and ... The Residential Counselor will function as a member of the Residential Service Team with the ...

CATCH, Inc.

Crisis Unit - RN

Philadelphia, PA · On-site

$45/hr

Develop and run nursing groups, act as group therapy co-leaders, and participate in treatment team ... support or respond to client needs EQUAL EMPLOYMENT OPPORTUNITY CATCH Inc. provides equal ...

CATCH, Inc.

Crisis Unit - RN

Philadelphia, PA

Develop and run nursing groups, act as group therapy co-leaders, and participate in treatment team ... support or respond to client needs EQUAL EMPLOYMENT OPPORTUNITY CATCH Inc. provides equal ...

The Catch

Prep Cook (Longview)

Longview, TX · On-site

$12.75 - $16/hr

Join the culinary team at The Catch as a Prep Cook, where you will have the opportunity to work in ... Support the team by coordinating with fellow kitchen staff to ensure timely meal preparation.

The Catch

Prep Cook (Tyler)

Tyler, TX · On-site

$13.50 - $17/hr

Join the culinary team at The Catch as a Prep Cook, where you will have the opportunity to work in ... Support the team by coordinating with fellow kitchen staff to ensure timely meal preparation.

The Catch

Cashier/Food Runner (Longview)

Longview, TX · On-site

Becoming a member of The Catch means joining a supportive team that thrives on delivering high-quality dining experiences, and we are excited to find someone who shares our vision for hospitality ...

The Catch

Cashier/Food Runner (Tyler)

Tyler, TX · On-site

Becoming a member of The Catch means joining a supportive team that thrives on delivering high-quality dining experiences, and we are excited to find someone who shares our vision for hospitality ...

The Catch

Prep Cook (Tyler)

Tyler, TX · On-site

$13.50 - $17/hr

Join the culinary team at The Catch as a Prep Cook, where you will have the opportunity to work in ... Support the team by coordinating with fellow kitchen staff to ensure timely meal preparation.

The Catch

Cashier/Food Runner (Longview)

Longview, TX · On-site

Becoming a member of The Catch means joining a supportive team that thrives on delivering high-quality dining experiences, and we are excited to find someone who shares our vision for hospitality ...

CATCH, Inc.

LPN Part Time

Philadelphia, PA · On-site

$35/hr

CATCH, Inc. requires all Employees to be fully vaccinated with an approved COVID-19 vaccine and ... Develop and run nursing groups, act as co-leader in group therapy and participate in treatment team ...

The Catch

Cashier/Food Runner (Tyler)

Tyler, TX · On-site

Becoming a member of The Catch means joining a supportive team that thrives on delivering high-quality dining experiences, and we are excited to find someone who shares our vision for hospitality ...

The Catch

Prep Cook (Longview)

Longview, TX · On-site

$12.75 - $16/hr

Join the culinary team at The Catch as a Prep Cook, where you will have the opportunity to work in ... Support the team by coordinating with fellow kitchen staff to ensure timely meal preparation.

CATCH, Inc.

Psychiatric Technician

Philadelphia, PA · On-site

$17/hr

CATCH, Inc. requires all Employees to be fully vaccinated with an approved COVID-19 vaccine and ... Attending monthly treatment team meetings, departmental staff meetings, in-service trainings and ...

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CATCH Jobs Information

What are the key skills and qualifications needed to thrive as a Support Team Member, and why are they important?

To thrive as a Support Team Member, you generally need strong problem-solving abilities, customer service skills, and familiarity with company products or services, often supported by a high school diploma or equivalent. Proficiency with help desk software, ticketing systems, and basic office applications is typically required. Excellent communication, patience, and teamwork are standout soft skills in this role. These competencies are crucial for delivering efficient, empathetic support that maintains customer satisfaction and upholds the company's reputation.

How does a Support Team Member typically collaborate with other departments to resolve customer issues?

Support Team Members often act as a bridge between customers and various internal departments such as technical, billing, or product teams. When resolving complex issues, they may need to coordinate with these teams to gather information, escalate cases, or ensure that solutions are accurately implemented. Effective communication and timely follow-ups are essential to providing a seamless customer experience. This collaborative approach not only helps resolve issues efficiently but also offers Support Team Members valuable insight into different facets of the organization.

What are Support Team Members?

Support Team Members are professionals who assist customers or clients by addressing their inquiries, resolving issues, and providing information about products or services. They typically work in customer service departments across various industries and may interact with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by delivering timely and effective support. Support Team Members also document interactions, follow company protocols, and escalate complex issues to higher-level staff when necessary.

What is the difference between Support Team Member vs Customer Service Representative?

AspectSupport Team MemberCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical skills may be preferredHigh school diploma; communication skills emphasized
Work EnvironmentCall centers, help desks, online support platformsCall centers, retail, online chat support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, e-commerce
Common Search & ComparisonSupport Team Member vs Customer Service Representative

Support Team Members and Customer Service Representatives often perform similar roles in assisting customers. Support Team Members typically handle technical issues and product support, while Customer Service Representatives focus on general inquiries and service issues. Both roles require strong communication skills and are vital in customer satisfaction, but they differ slightly in technical expertise and scope of support.

What other companies are hiring for Support Team Member jobs?
What are the most popular jobs at Catch?
What are the most popular categories at Catch?
Infographic showing various Support Team Member job openings at Catch in the United States as of May 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.
Residential Counselor

Residential Counselor

CATCH, Inc.

Philadelphia, PA • On-site

$16/hr

Full-time

Posted 5 days ago

Job description

CATCH, Inc. requires all Employees to be fully vaccinated with an approved COVID-19 vaccine and show proof of completed vaccine status at the time of hire. If you cannot receive the COVID-19 vaccination due to a disability/medical reason or sincerely held religious belief you will be required to follow CATCH's policy and process to apply for an exemption/accommodation.
VARIOUS SHIFTS: 8AM- 4PM, 4PM-12AM, 12AM-8AM
ROLE AND RESPONSIBILITIES
The Residential Counselor will provide direct support to the facility's residents. All work is performed in accordance with CATCH policies and procedures, and professional mental health standards. The Residential Counselor will function as a member of the Residential Service Team with the following major responsibilities:
BRIEF OUTLINE OF DUTIES
  1. Assisting in developing and carrying out individual plans for clients and in preparing them to make transition to a more highly structured residential/treatment program.
  2. Providing counseling and training for clients in areas such as personal care, life skills, conflict resolution, etc.
  3. Facilitating interaction among clients and co-leading group activities.
  4. Assisting consumers with learning and achievement of activities of daily living.
  5. Completing all documentation as instructed.
  6. Accompanying consumers on off unit activities.
  7. Medication Administration certification may be required for Personal Care Homes.
  8. All other duties as assigned by Program Coordinator.

QUALIFICATIONS AND EDUCATIONS REQUIREMENTS
High School degree or GED required. Advanced studies in a related area preferred. At least six months experience in a human services field is required. This experience must involve direct contact with individual(s) receiving services. Willingness to work a variable schedule with weekend and holiday rotation.
PREFERRED SKILLS
Decision Making
Communication
Time Management
Team Oriented
Ethical Conduct
Problem Solving/Analysis
Thoroughness
WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)
Must have an acceptable PA criminal history, FBI clearance and Child Abuse clearance done prior to hire.
POSITION TYPE/EXPECTED HOURS OF WORK
VARIOUS SHIFTS AVAILABLE
PHYSICAL DEMANDS
Must be physically able to: A) Assist client with personal hygiene; B) Assist with lifting client; C) Sit, stand, walk, bend, kneel and climb; D) Restrain clients in emergency situations
EQUAL EMPLOYMENT OPPORTUNITY
CATCH Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CATCH Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CATCH Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CATCH's employees to perform their job duties may result in discipline up to and including discharge.
AMERICANS WITH DISABILITIES ACT
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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