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24 Catalis Customer Service Representative Jobs Hiring Near You

CATALIS

Finance Service Representative

Tallahassee, FL · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... The position requires responding to customer and internal inquiries, tracking payment and refund ...

CATALIS

Finance Service Representative

Tallahassee, FL · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... The position requires responding to customer and internal inquiries, tracking payment and refund ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... The Opportunity As a Customer Support Specialist, you will be the first point of contact for ...

CATALIS

Manager, Technical Shared Services

Edmonton, KY · On-site

$98K - $98K/yr

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... customers across the country. You will also play a key role in evolving the team's practice as ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... The Opportunity As a Customer Support Specialist, you will be the first point of contact for ...

CATALIS

Software Implementation Specialist

Edmonton, KY · On-site

Exceptional communication and customer service skills * Detail-oriented * Municipal experience is an asset as well as GIS knowledge Catalis is committed to building and promoting a diverse workforce ...

CATALIS

Project Manager

Alpharetta, GA · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... Speak to and help maintain scope with customers, keeping projects within timeline * Support the ...

CATALIS

Account Executive

Alpharetta, GA · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... We pride ourselves on delivering an exceptional customer experience throughout the entire sales ...

CATALIS

Product Owner

Edmonton, KY · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... The position collaborates closely with customers and development teams to refine features and ...

CATALIS

Account Executive

Alpharetta, GA · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... We pride ourselves on delivering an exceptional customer experience throughout the entire sales ...

CATALIS

Operations Finance Analyst

Tallahassee, FL · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... Customer & Client Support : Resolve complex customer account issues, conduct research, and provide ...

CATALIS

Project Manager

Alpharetta, GA · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... You will provide training and implementation direction for new and existing customers, while ...

CATALIS

Accounts Receivable Specialist

Alpharetta, GA · On-site

$19.50 - $25.75/hr

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... Reconcile customer accounts, resolve billing discrepancies, and process payments, refunds, or other ...

CATALIS

Operations Finance Analyst

Tallahassee, FL · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... Customer & Client Support : Resolve complex customer account issues, conduct research, and provide ...

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Infographic showing various Customer Service Representative job openings at Catalis in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Service Representative

Customer Service Representative

CATALIS

Jacksonville, FL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Type
Full-time
Description
Who we Are:
Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
Summary: Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.
This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m.
What you Will Do:
  • Answer incoming phone and email inquiries from customers.
  • Process account maintenance and financial transactions.
  • Assist potential customers with enrollment inquiries.
  • Understand and explain complex rules and regulations of each plan to customer(s).
  • Research and respond to financial inquiries for customers, managers, and client Success Team members.
  • Periodically have input into process improvements and/or new projects to improve overall quality and processing efficiency.
  • Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).

Requirements
What you Will Need to Succeed:
  • A high school diploma or the equivalent is required
  • Minimum of one year of customer service experience in a call center setting
  • Excellent oral and written communication skills
  • Attention to detail
  • Analytical skills
  • Customer service orientation
  • Proficiency with excel and word
  • A professional attitude is required

What we Offer
  • A dynamic and supportive work environment in a mission driven organization
  • Competitive salary and benefits package, including health, dental, vision insurance
  • Paid time off
  • HSA and FSA options
  • 401(k) plan with matching contributions
  • Paid parental leave
  • ABLE matching contributions for the disability community
  • Employer paid short term and long-term disability insurance and group term life insurance
  • Financial and legal assistance through our EAP (Employee Assistance Program)
  • Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
  • The chance to make a significant impact on the delivery of government services and the lives of citizens
  • Starting salary of $18.00 hourly with opportunity for advancement

EEO Statement
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law

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