Call Center Operations Manager AO7177465 Top skills: -Process Improvement -Vendor Management -Business Analysis Schedule: Fully onsite KEY RESPONSIBILITES/REQUIREMENTS: Position Summary The ...
Btisolutions
33 Btisolutions Operations Jobs Hiring Near You
Call Center Operations Manager AO7177465 Top skills: -Process Improvement -Vendor Management -Business Analysis Schedule: Fully onsite KEY RESPONSIBILITES/REQUIREMENTS: Position Summary The ...
Digital Marketing Operations Manager AO7177524 Top skills: -Process Improvement -Agile -Quality Assurance Schedule: Fully onsite KEY RESPONSIBILITES/REQUIREMENTS: Creative & Campaign Management:
Digital Marketing Operations Manager AO7177524 Top skills: -Process Improvement -Agile -Quality Assurance Schedule: Fully onsite KEY RESPONSIBILITES/REQUIREMENTS: Creative & Campaign Management:
Logistics Specialist (Inbound Operations) AO7177500 EDUCATION/EXPERIENCE Bachelors or equivalent degree of experience. 3~4 years related experience preferred, but not required Top Skills: - Industry ...
Logistics Specialist (Inbound Operations) AO7177500 EDUCATION/EXPERIENCE Bachelors or equivalent degree of experience. 3~4 years related experience preferred, but not required Top Skills: - Industry ...
Keep proper records of all forms of transactions related to the team's logistics operations * Monitor and resolve discrepancies and problems that can be found related to the transportation/logistics ...
Keep proper records of all forms of transactions related to the team's logistics operations * Monitor and resolve discrepancies and problems that can be found related to the transportation/logistics ...
Korean Bilingual Accounting Specialist - Entry Level
Ellabell, GA · On-site
$19.50 - $26.25/hr
This position plays a critical role in ensuring accurate and timely invoicing, maintaining operational records, validating billing and settlement data, supporting customer reporting requirements, and ...
Korean Bilingual Accounting Specialist - Entry Level
Ellabell, GA · On-site
$19.50 - $26.25/hr
This position plays a critical role in ensuring accurate and timely invoicing, maintaining operational records, validating billing and settlement data, supporting customer reporting requirements, and ...
Position Summary We are seeking an experienced Operations Manager to oversee and optimize the operational processes for the MX Care+ team. This role will focus on ensuring seamless system integration ...
Position Summary We are seeking an experienced Operations Manager to oversee and optimize the operational processes for the MX Care+ team. This role will focus on ensuring seamless system integration ...
Perform other administrative duties as needed to support the unit's operational goals. * Employees may be required to work beyond standard hours. Qualifications * An Associate's degree in office ...
Perform other administrative duties as needed to support the unit's operational goals. * Employees may be required to work beyond standard hours. Qualifications * An Associate's degree in office ...
Ensure high availability and continually improve operational processes. May supervise computer administrators and/or user support specialists. Responsibilities: * Maintain Linux Platforms (RedHat and ...
Ensure high availability and continually improve operational processes. May supervise computer administrators and/or user support specialists. Responsibilities: * Maintain Linux Platforms (RedHat and ...
Adhere to federal, state, and local regulatory guidelines in logistics operations. Analyze delivery requests, select optimal appointment times, and schedule requests based on optimization metrics.
Adhere to federal, state, and local regulatory guidelines in logistics operations. Analyze delivery requests, select optimal appointment times, and schedule requests based on optimization metrics.
Reporting can also be used to set the priorities throughout the operations, ensuring that key issues are addressed. Daily/weekly briefings and communications are needed to ensure consistent ...
Reporting can also be used to set the priorities throughout the operations, ensuring that key issues are addressed. Daily/weekly briefings and communications are needed to ensure consistent ...
Identify areas of opportunity and work cross-functionally to drive operational efficiencies Minimum Qualifications Bachelor's degree or 5+ years of enterprise technology sales or business development ...
Identify areas of opportunity and work cross-functionally to drive operational efficiencies Minimum Qualifications Bachelor's degree or 5+ years of enterprise technology sales or business development ...
Approximately 30% of the role supports general administrative and office operations. This role works closely with engineers, field teams, site leadership, and administrative staff to help ensure that ...
Approximately 30% of the role supports general administrative and office operations. This role works closely with engineers, field teams, site leadership, and administrative staff to help ensure that ...
Perform other administrative duties as needed to support the unit's operational goals. * Employees may be required to work beyond standard hours. * Flexible work with weekend if possible ...
Perform other administrative duties as needed to support the unit's operational goals. * Employees may be required to work beyond standard hours. * Flexible work with weekend if possible ...
Perform and support preventive and corrective maintenance for production and laboratory equipment to ensure operational reliability * Assist with installation, setup, troubleshooting, and improvement ...
Perform and support preventive and corrective maintenance for production and laboratory equipment to ensure operational reliability * Assist with installation, setup, troubleshooting, and improvement ...
High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition. High hand/finger ...
High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition. High hand/finger ...
Load Planner
Fullerton, CA · Hybrid
$26/hr
Communicate with carriers, warehouse operations, and customer service to confirm load details and resolve scheduling conflicts. * Monitor in-transit loads, ensuring on-time performance and addressing ...
Load Planner
Fullerton, CA · Hybrid
$26/hr
Communicate with carriers, warehouse operations, and customer service to confirm load details and resolve scheduling conflicts. * Monitor in-transit loads, ensuring on-time performance and addressing ...
We are seeking a candidate to support the hardware, software, and network infrastructure required for these development operations. Train and develop staff for success in the company goals and for ...
We are seeking a candidate to support the hardware, software, and network infrastructure required for these development operations. Train and develop staff for success in the company goals and for ...
Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation. * Monitor shipment movement and transportation performance to ensure ...
Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation. * Monitor shipment movement and transportation performance to ensure ...
Java Full-Stack Developer
Santa Ana, CA · On-site
$100K/yr
Provide first tier system support for daily operations of users * Monitor application logs & provide basic administrative work * Emergency support due to system issues * Coordinate & setup interface ...
Java Full-Stack Developer
Santa Ana, CA · On-site
$100K/yr
Provide first tier system support for daily operations of users * Monitor application logs & provide basic administrative work * Emergency support due to system issues * Coordinate & setup interface ...
Korean Bilingual Business support (AP)
$18 - $24/hr
... operation team - Maintaining and updating the current cost of Education/Experience: Bachelor's Degree in Business Administration, or a minimum of 3 years of experience in related field/s desired.
Korean Bilingual Business support (AP)
$18 - $24/hr
... operation team - Maintaining and updating the current cost of Education/Experience: Bachelor's Degree in Business Administration, or a minimum of 3 years of experience in related field/s desired.
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Full-time
Posted 10 days ago
Job description
Call Center Operations Manager AO7177465
Top skills:
-Process Improvement
-Vendor Management
-Business Analysis
Schedule: Fully onsite
KEY RESPONSIBILITES/REQUIREMENTS:
Position Summary
The Operations Manager will lead initiatives to enhance customer experience and streamline operational processes within the Care+ team of the MX organization. This role will focus on identifying inefficiencies, implementing process improvements, and ensuring seamless customer interactions across all touchpoints.
This role is a vendor and customer-facing role and requires problem-solving and strong communication skills.
Roles & Responsibility
Develop and execute strategies to improve customer experience metrics and optimize operational efficiency
Leverage NPS results, Medallia survey data and KPI results to provide actionable insights and drive process improvements
Collaborate with cross-functional teams to ensure alignment on customer experience goals and operational objectives
Analyze and document current processes, identify bottlenecks, and implement solutions to optimize workflows
Case-manage customer escalations
Act as main point of contact for Call Center BPO and Third-Party Administrator
Lead training and development programs to enhance team capabilities in customer experience and process improvement
Minimum Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field.
5 years of experience in operations management or a related role.
Proven track record of improving customer experience and operational processes.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and leadership skills.
Preferred Qualifications
Experience in the mobile device protection industry.
Familiarity with process improvement methodologies such as Lean or Six Sigma.
Experience managing cross-functional teams in a fast-paced environment.
We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.