Support Specialist I
$21 - $23/hr
Customer Experience at Brex Customer Experience is where the Brex brand meets the real world. Our ... Experience with AI-powered customer service tools * Currently hold or have recently held a Series 7 ...
60 Brex Customer Service Jobs Hiring Near You
Support Specialist I
$21 - $23/hr
Customer Experience at Brex Customer Experience is where the Brex brand meets the real world. Our ... Experience with AI-powered customer service tools * Currently hold or have recently held a Series 7 ...
Support Specialist I
CA$23 - CA$25/hr
Customer Experience at Brex Customer Experience is where the Brex brand meets the real world. Our ... Experience with AI-powered customer service tools * Currently hold or have recently held a Series 7 ...
Support Specialist I
CA$23 - CA$25/hr
Customer Experience at Brex Customer Experience is where the Brex brand meets the real world. Our ... Experience with AI-powered customer service tools * Currently hold or have recently held a Series 7 ...
Support Specialist I
Salt Lake City, UT · On-site
$21 - $23/hr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Support Specialist I
Salt Lake City, UT · On-site
$21 - $23/hr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Brex Rotational Program
Salt Lake City, UT · On-site
$58K - $66K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Brex Rotational Program
Salt Lake City, UT · On-site
$58K - $66K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Customer Marketing Manager
San Francisco, CA · On-site
$131K - $164K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Customer Marketing Manager
San Francisco, CA · On-site
$131K - $164K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Enterprise Customer Success Manager
San Francisco, CA · On-site
$132K - $166K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Enterprise Customer Success Manager
San Francisco, CA · On-site
$132K - $166K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Customer Marketing Manager
New York, NY · On-site
$131K - $164K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Customer Marketing Manager
New York, NY · On-site
$131K - $164K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Enterprise Customer Success Manager
Seattle, WA · On-site
$132K - $166K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Enterprise Customer Success Manager
Seattle, WA · On-site
$132K - $166K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
Salt Lake City, UT · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
Salt Lake City, UT · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
New York, NY · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
New York, NY · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
Seattle, WA · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
Seattle, WA · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Enterprise Customer Success Manager
New York, NY · On-site
$132K - $166K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Enterprise Customer Success Manager
New York, NY · On-site
$132K - $166K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Outbound Sales Development Representative
Salt Lake City, UT · On-site
$73K - $82K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Outbound Sales Development Representative
Salt Lake City, UT · On-site
$73K - $82K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Outbound Sales Development Representative
San Francisco, CA · On-site
$82K - $92K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Outbound Sales Development Representative
San Francisco, CA · On-site
$82K - $92K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
San Francisco, CA · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Manager, CX AI Strategy
San Francisco, CA · On-site
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Outbound Sales Development Representative
Salt Lake City, UT · Hybrid
$73K - $82K/yr
... new customers for Brex. You will partner with Account Executives to help businesses understand the value of Brex as a financial services solution and the rewards that it provides fast growing ...
Outbound Sales Development Representative
Salt Lake City, UT · Hybrid
$73K - $82K/yr
... new customers for Brex. You will partner with Account Executives to help businesses understand the value of Brex as a financial services solution and the rewards that it provides fast growing ...
Senior Product Manager, Travel
New York, NY · On-site
$184K - $230K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Senior Product Manager, Travel
New York, NY · On-site
$184K - $230K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Staff Product Manager, Card
Seattle, WA · On-site
$240K - $300K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Staff Product Manager, Card
Seattle, WA · On-site
$240K - $300K/yr
Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies ...
Outbound Sales Development Representative
Vancouver, BC · Hybrid
CA$73K - CA$82K/yr
... new customers for Brex. You will partner with Account Executives to help businesses understand the value of Brex as a financial services solution and the rewards that it provides fast growing ...
Outbound Sales Development Representative
Vancouver, BC · Hybrid
CA$73K - CA$82K/yr
... new customers for Brex. You will partner with Account Executives to help businesses understand the value of Brex as a financial services solution and the rewards that it provides fast growing ...
Brex Jobs Information
What are the most popular jobs at Brex?
What are the most popular categories at Brex?
Job description
Customer Experience at Brex
Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision - helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you'll thrive.
What you'll do
As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.
Where you'll work
This role will be fully remote and based in Salt Lake City. There will be some in-person training required in our Salt Lake City office.Â
Responsibilities
- Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
- Become an expert in Brex's suite of products, and leverage your expertise solve complex issues
- Compose thoughtful, personalized responses for a variety of customer requests
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team
- Provide customer feedback to internal teams to improve our product and support experience
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation
Requirements
- This role is required to be located within the greater Salt Lake City area
- Flexibility to work within the Support team's hours of Operation (8am - 5pm PT, weekdays and weekends)
- Passionate about customer support and about the role it plays in making a customer-centric team successful
- Ability to communicate technical problems in a clear and tactful way
- Strong verbal and written communication skills
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
- Comfort with and enthusiasm for using AI tools in a customer support environment
Bonus points
- Bachelor's degree
- FinTech experience
- Prior experience in a customer-facing role, ideally in a support functionÂ
- Experience with AI-powered customer service tools
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Willingness to work overtime
 Compensation
The expected pay range for this role is $21.00 USD - $23-00 USD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.