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BBB Heart of Texas

Accounting Manager

Austin, TX · On-site

$72K/yr

BBB Heart of Texas Accounting Manager Reports to: Director of Finance FLSA Status: Exempt Salary: $72,500 Location: Austin, TX - HYBRID LOCAL ONLY We are an equal-opportunity employer that values ...

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Infographic showing various job openings at Bbb in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Hybrid job distribution.

BBB - Member Eligibility Specialist

BBB Heart of Texas

Austin, TX • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Better Business Bureau – Serving the Heart of Texas
Member Eligibility Specialist
FLSA Status: Non-Exempt
Reports to: Member Eligibility Manager
Location: Austin, TX
Bilingual: English/Spanish preferred but not required
Compensation: $21.00
We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in the U.S.
Why BBB?
BBB Serving the Heart of Texas is an award-winning organization recognized as the Best Nonprofit to Work For for seven consecutive years. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a genuine sense of fun, a real emphasis on work-life balance, and a focus on achievement.
Who are you?
BBB Heart of Texas is looking for a responsible individual to join our Austin office as a Member Eligibility Specialist to serve as a consultative partner to incoming businesses participating in BBB Programs, Products, and Services (PPS). 
About the position
The Member Eligibility Specialist serves as a consultative partner to incoming non-accredited businesses applying for accreditation or with a complaint. This role ensures a seamless and positive experience while promoting long-term engagement and operational excellence. By offering premiere customer care, education, hospitality, and technical support, the Specialist facilitates smooth transitions for new customers and complaint resolution for non-ABs. The Specialist also provides expert guidance on BBB accreditation, profile management, and commitment to standards, collaborating with internal teams to drive operational efficiency and customer retention.
Essential Duties and Responsibilities
  • Review accreditation applications and guide businesses through onboarding, eligibility, reinstatements, and compliance requirements.
  • Communicate with businesses regarding accreditation, complaints, reviews, and other onboarding or compliance matters
  • Assist businesses in navigating the complaint resolution process and BBB Standards.
  • Maintain accurate records and ensure data integrity across business profiles and systems.
  • Collaborate with internal teams and external partners to support accreditation and business success.
  • Apply BBB accreditation standards, policies, and guidelines in daily responsibilities.
  • Support departmental goals through research, reporting, and other assigned projects. 
Knowledge, Skills, and Qualifications
Required Skills/Abilities
  • Possesses a Customer-Centric Mindset; passionate about delivering an exceptional customer experience.
  • Proficiency in Microsoft Office applications and the ability to troubleshoot office equipment.
  • Excellent verbal, written, and interpersonal communication skills, with the ability to clearly articulate complex concepts.
  • Strong relationship-building abilities, serving as a trusted advisor to customers.
  • Meticulous attention to detail, particularly when handling compliance-related tasks.
  • Resourceful and proactive in resolving escalated issues.
  • Ability to work effectively across multiple teams to achieve shared goals. 
Education and Experience
  • High School Diploma or equivalent
  • Minimum of 2 years of experience in customer onboarding, customer service, or a consultative customer support role
  • Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Perks

  • No nights or weekends!
  • Flexible 40-hour schedule
  • Medical and additional benefit packages are available.
  • Group rates for health, dental, and vision coverage for dependents.
  • Tax-free Flex Spending Account/Health Savings Account
  • 401(k) retirement plan with a 5% match and immediate vesting.
  • Free Employee Assistance Programs
  • 11 paid holidays and birthdays off!

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