An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
60 Bashas Customer Service Manager Jobs Hiring Near You
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store ...
Basha's Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
Do workers at Bashas' get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.
Does Bashas' pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.
Is the health insurance from Bashas' affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and April 2026.
100% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Bashas'?
Some people get paid time off from work.
41% of people say they don’t get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and May 2026.
41% of people say they don’t get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.
- 97% of people with changing schedules find out their shifts one week or less ahead of time.
- 3% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers at Bashas' worry about hours?
Some people worry about getting enough hours.
56% of people report they worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.
56% of people report they worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.
Do Bashas' workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.
54% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it for Bashas' workers to change shifts?
Some people find it hard to change shifts.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and February 2026.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at Bashas'?
Some people find it hard to get time off.
48% of people report it’s hard to get time off.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
48% of people report it’s hard to get time off.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Bashas' managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Bashas' do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
92% of people report that they don’t do extra unpaid work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
92% of people report that they don’t do extra unpaid work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it to take sick days at Bashas'?
Some people find it hard to take sick days.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.
Is working at Bashas' good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Bashas' feel treated with respect by their managers?
Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.
79% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Bashas' get to take their breaks without interruption?
Only some people get breaks without interruption.
44% of people report that their breaks get interrupted.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.
44% of people report that their breaks get interrupted.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.
Is it stressful to work at Bashas'?
Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and May 2026.
78% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Bashas' enjoy their jobs?
Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.
36% of people report they don’t enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Bashas' recommend working with their team?
Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get enough training when they start at Bashas'?
Some people didn’t get enough training when they started.
57% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.
57% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get support to advance at Bashas'?
Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people think Bashas'’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers feel well informed about how Bashas' is doing?
Most people don’t feel well informed about how the company is doing.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Customer Service Manager jobs?
What are the most popular jobs at Bashas?
What are the most popular categories at Bashas?
Part-time
Medical, Dental, Vision, Retirement
Posted 9 days ago
Bashas' rating
5.8
Based on 44 frontline employees who took The Breakroom Quiz
67th of 113 rated grocery stores
Job description
Job Description
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.
Responsibilities: A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Lead's responsibilities include:
Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Perks & Benefits
Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.
For Internal Transfers/Promotion/Rehire Candidates:
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.
Responsibilities: A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Lead's responsibilities include:
- Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
- Creating a store environment members want to work in, and customers want to shop in.
- Operating a cash register and manning the store's customer service counter.
- Directing all operations on the front end of the grocery store.
- Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
- Observing and enforcing all store rules and company policies.
- Helping to select and train new team members.
- Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
- Ensuring compliance with all heath department and weights and measures department policies and requirements.
- Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
- Ensuring company safety guidelines are being followed by all team members.
- All other related duties as assigned.
Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Perks & Benefits
- Competitive compensation, paid weekly
- Retirement Benefits
- Medical, dental, and vision insurance for yourself and eligible dependents
- Tuition Reimbursement for qualified courses
- Scholarship opportunities for continued education
- Store discount programs (10% off household groceries)
- Fun work environment where you have the opportunity to nourish your community
Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.
For Internal Transfers/Promotion/Rehire Candidates:
- Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
- You may be asked to accept a part-time position if that is the only position available
- Rehires must be approved by an HRBP
About Basha's
Sourced by ZipRecruiter
Industry
Food and beverage stores
Company size
5,001 - 10,000 Employees
Headquarters location
Chandler, AZ, US
Year founded
1932