Job Summary:
ASM Global is a recognized leader in retail and merchandising, providing customized shopping experiences for fans. The IT Support Technician will administer and support end-user devices, respond to user support requests, and maintain ticketing systems while ensuring effective communication with stakeholders.
Responsibilities:
• Administers and supports end-user devices, including desktop and laptop computers, Macintosh workstations, mobile devices, IP phones, printers, and networking equipment.
• Prepares, maintains, tests, and supports point-of-sale systems, including mobile devices, credit card terminals, printers, wireless networking equipment, and Internet connectivity for scheduled events, stadiums, and retail locations.
• Supports end-user applications, including third-party and custom applications, and performs software installations and upgrades.
• Responds to user support requests received via telephone, e-mail, or in person, and resolves incidents per established policies, procedures, and service-level agreements.
• Escalates user support issues as necessary and appropriate, when unable to resolve within established service level agreements.
• Maintains ticketing system, asset management program, and knowledge base for user support issues and hardware/software inventory.
• Builds and maintains standard computer images of operating systems, software applications and configurations for physical and virtual desktops.
• Prepares and upgrades computer equipment for employees, including setup, installation of software, and configuration of standard settings in accordance with policies and procedures.
• Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions.
• Provide training and instruction to end-users on systems, applications, security, policies, and procedures applicable to individual job functions in order to maximize end-user productivity.
• Support the setup, configuration, and closing of new and temporary retail sales locations.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
• Provide on-site support for local and/or special events (with travel required as needed).
• Provides after-hours, on-call support for end-users as assigned.
• Special projects, requests, and other duties as assigned.
Qualifications:
Required:
• 2-year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support.
Company:
Provider of facility management and venue services. Founded in 2019, the company is headquartered in Los Angeles, USA, with a team of 10001+ employees. The company is currently Late Stage.