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Events Intern (Part-Time)

Raising Cane's River Center | ASM Global - Baton Rouge, LA
Department: Event Services / Guest Services
Reports To: Event Manager / Event Coordinator (or Event Services Supervisor)
Status: Internship (Part-Time, Temporary/Seasonal as needed)

Position Summary

The Events Intern supports the Event Services and Guest Services teams in the planning, coordination, and execution of events across the Raising Cane's River Center campus (Arena, River Center Theater, Exhibition Hall, Ballroom, and Meeting Rooms). This role provides hands-on experience in event operations, guest experience, staffing support, and venue logistics. The intern will assist with pre-event preparation, day-of execution, guest assistance, and post-event wrap-up while learning industry best practices in a fast-paced, public-facing environment.

Essential Duties & Responsibilities

Event Planning & Administrative Support

• Assist Event Managers/Coordinators with pre-event planning tasks, including gathering event details and helping prepare planning documents (timelines, checklists, event notes).
• Help compile and distribute event-related information to internal departments and partners (setup, security, ticketing, operations, vendors).
• Support basic office administration duties: filing, tracking forms, organizing event packets, and maintaining departmental records as assigned.
• Assist with tracking and organizing Event Services equipment and supplies; report low stock or equipment issues to the supervisor.

Event Operations & Day-of Support

• Provide hands-on support for event setup and tear down, including placement of equipment, signage, stanchions, and other operational needs.
• Assist with coordinating logistics among venue staff, vendors, and contractors to support smooth event operations.
• Serve as a support point for event staff during event shifts (checking readiness, relaying updates, assisting with coverage needs).
• Observe and report facility repairs, safety concerns, or operational issues to leadership.

Guest Services & Venue Experience

• Provide primary-level guest assistance throughout the venue: answering questions, giving directions, and sharing venue policies and event information.
• Assist with ADA services and provide support to guests with disabilities and the elderly.
• Maintain a positive, professional presence: initiate eye contact within 10 feet, smile, use confident body language, and help guests feel welcome and valued.
• Listen to guest compliments/complaints and escalate concerns to supervisors as needed.
• Help keep guest areas safe and clear by monitoring aisles and walkways and reporting hazards.

Professional Development / Learning Focus

• Learn venue operations and event services fundamentals including building policies, staffing flow, event readiness standards, and customer service expectations.
• Participate in pre-event briefings and post-event debriefs when available to learn how improvements are identified and implemented.
• Complete additional duties as assigned to support event execution and departmental goals.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; currently enrolled in or recently graduated from a program related to Hospitality, Event Management, Sports Management, Business, Communications, or a related field preferred.
• Strong customer service mindset with the ability to interact professionally with guests and staff.
• Organized, dependable, and able to follow instructions while working in a team environment.
• Ability to remain calm and helpful in a busy, public-facing setting.
• Basic computer skills and familiarity with Microsoft Office (Word/Excel/Outlook) preferred.
• Must be able to pass background and reference checks.

Scheduling & Work Environment

• Must be able to work a flexible schedule based on the event calendar, including nights, weekends, and holidays, and occasional early mornings or late evenings.
• This position is on-site and may work across multiple venues on the campus.

Physical Requirements

• Ability to stand/walk for extended periods and work on your feet for the duration of a shift.
• Ability to lift, carry, push/pull up to 50 lbs as needed.
• Physical activity may include walking, reaching, bending, stooping, and assisting with setup/teardown.

Equal Opportunity Employer

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.