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Alta Resources
Alta Resources

47 Alta Resources Jobs Hiring Near You

Alta Resources

Customer Service Representative

Brea, CA · On-site

$17 - $19/hr

Alta Resources is Hiring! Summary Earn $17.00-$19.00. Based on Experience. The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support ...

Alta Resources

Customer Service Representative

Brea, CA · On-site

$17 - $19/hr

Alta Resources Hiring! Earn $17.00-$19.00. Based on Experience. The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing ...

Alta Resources

Customer Care Rep

Neenah, WI · On-site

$16.50 - $22.50/hr

Alta Resources is Hiring! The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a ...

Alta Resources

Social Media Specialist

Neenah, WI · On-site

Alta Resources is Hiring! Summary The Social Media Specialist position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative ...

Alta Resources

Social Media Specialist

Neenah, WI · On-site

Alta Resources is Hiring! Summary The Social Media Specialist position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a ...

Alta Resources

Bilingual Multi-Channel - Spanish

Neenah, WI · On-site

$15.75 - $19.75/hr

Alta Resources is Hiring! Summary The Bilingual Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective ...

Alta Resources

Bilingual CCR - Spanish

Fort Myers, FL · On-site

$14.50 - $18.25/hr

Alta Resources is Hiring! Summary The Bilingual Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective ...

Alta Resources

Senior Trainer

Neenah, WI · On-site

Alta Resources is Hiring! Summary The Senior Trainer is the primary client team trainer who has responsibility for representative training for the program team. The Senior Trainer develops, reviews ...

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Alta Resources Jobs Information

Do workers at Alta Resources get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Alta Resources pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
57% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.

At Alta Resources, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Alta Resources affordable enough for their workers?

Only some people say the health insurance costs are okay.
64% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get paid time off at Alta Resources?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 0% of people with changing schedules find out their shifts one week or less ahead of time.
  • 50% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2025.

Do workers at Alta Resources worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Alta Resources workers get to choose the shifts they work?

Most people get to choose which shifts they work.
78% report that they have enough control over which shifts they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Alta Resources workers to change shifts?

Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Alta Resources?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Alta Resources managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Alta Resources spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Alta Resources?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Alta Resources good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Alta Resources feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Alta Resources get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Alta Resources?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Alta Resources enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Alta Resources recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Alta Resources?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Alta Resources?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Alta Resources’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Alta Resources is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

What are the most popular titles at Alta Resources?

What are the most popular cities for Alta Resources jobs?

What are the most popular states for Alta Resources jobs?

What are the most popular job types at Alta Resources?

What are the most popular categories at Alta Resources?

Infographic showing various job openings at Alta Resources in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Alta Resources

Brea, CA • On-site

$17 - $19/hr

Full-time

Re-posted 6 days ago

Alta Resources rating

7.1

Company rating: 7.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Alta Resources is Hiring!
Summary
Earn $17.00-$19.00. Based on Experience. The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, sample fulfillment, data entry, and validation of orders.
The Customer Care Rep will also handle complex compliance issues as they will be supporting an Alta client that may be regulated by a federal and/or state government agency. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. This Role will also work to resolve transferred call issues and answer process questions, all following a designated escalated system process designed by Alta's Client.
Essential Duties & Responsibility
  • Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques.
  • Builds relationships and rapport with customers through a conversational and consultative approach.
  • Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times.
  • Handles complex compliance issues as Alta's client may be regulated by a federal and/or state government agency.
  • Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis.
  • Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management.
  • Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed.
  • Takes the initiative to obtain and consistently upgrade product knowledge.
  • Escalates issues and reports quality issues per procedures.
  • Identifies potential sales opportunities with consumers regarding their product needs, or up selling related products.
  • Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
  • Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
  • Report any training needs or system error/discrepancies to the supervisor.
  • Complete other tasks as deemed appropriate by supervisor.
  • Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.
  • Other duties may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others.
  • Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information.
  • Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
  • Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed.
  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
  • Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors.
  • Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements.
  • Embraces change and is flexible to the needs of the business and team.
  • Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
  • Ability to accept and apply coaching and feedback from leadership.
  • Proven track record of reliability and a strong work ethic is a must.

EDUCATION and/or EXPERIENCE
  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus.
  • Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required.
  • Polished phone demeanor, tone and etiquette is required.

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