61 Allstem Connections Networking Jobs Hiring Near You

REMOTE
Qualifications:
to join our Tech Central On-Call Team. In this role, you'll be the first line of support for our employees, providing tier one technical support for all business lines and applications. You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a positive customer experience.
If you can deliver excellent customer service and have experience with call center operations, IT Service Management ticketing systems like ServiceNow, and Microsoft 365, we hope you'll apply.
Note: This is a fully remote role on 1st or 2nd shift (Monday - Friday between 7:00am - 11:30pm EST).
Associate's Degree or equivalent, relevant work experience is required.
Experience
l
2 years of end-user technical and/or call center experience required.
Skills/Certifications
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l Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
l Excellent oral and written communication skills.
l Strong interpersonal and organizational skills
l Working knowledge of Windows Operating Systems required.
Technical customer support and/call center experience required, including the ability to work
with users of all ability and knowledge levels.
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Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory
rotating weekend, holiday and overtime assignments.
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Support Center Analyst certification and ITIL Foundation Certification must be successfully
completed within the first 12 months of service in the job.
Responsibilities:
We're excited to hire a Service Desk Specialist to join our Tech Central On-Call Team. In this role, you'll be the first line of support for our employees, providing tier one technical support for all business lines and applications. You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a positive customer experience.
If you can deliver excellent customer service and have experience with call center operations, IT Service Management ticketing systems like ServiceNow, and Microsoft 365, we hope you'll apply.
Note: This is a fully remote role on 1st or 2nd shift (Monday - Friday between 7:00am - 11:30pm EST).
The purpose of this position is to advice, guidance, education, and the rapid restoration of normal services
to our customers, providing a single point of contact for all internal and external customer interactions.
The primary role of this position is to provide tier one technical support of business critical services for
internal and external customers while providing excellent customer service. This involves user support for
all business lines and related application software, system software, desktop/pc hardware, telephony
hardware, internet network, storage network, WAN network, and security access management including
enforcing and adhering to all regulatory and HIPPA security requirements. Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
McThomas
Branch Phone:
(909) 244-1777
Location:
Ontario, CA