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Job Title: Site IT Support Technician (End-User Services)
Role Overview
We are seeking a Site IT Support Technician to be the primary point of technical contact for our local and remote user base. You will manage the full lifecycle of our end-user technology-from imaging and deploying new hardware to managing mobility and resolving daily technical issues.
This is a physical, "boots-on-the-ground" role for an IT professional who enjoys both the technical challenge of resolving complex support tickets and the hands-on nature of setting up, maintaining, and upgrading office infrastructure. If you are a proactive troubleshooter who thrives in an in-office environment and takes pride in delivering high-quality IT service to your peers, we want to hear from you.
Key Responsibilities
Endpoint & Site Support
• Technical Resolution: Monitor and manage the internal ticketing system, ensuring all support requests (PC builds, software issues, connectivity) are resolved within established Service Level Agreements (SLAs).
• Hardware Lifecycle: Execute the full "IMAC" lifecycle-Installs, Moves, Adds, and Changes. Handle the physical deployment of laptops, desktops, and mobile devices to ensure users have the tools they need to be productive.
• Site Infrastructure: Support physical office technology needs, including maintaining cabling, setting up audiovisual equipment (projectors/video conferencing), and performing desk-side hardware troubleshooting.
Systems Administration
• MDM Management: Leverage Mobile Device Management (MDM) platforms to provision, secure, and update our fleet of mobile and desktop assets.
• Security & Process: Adhere to ITIL/ITSM best practices and fundamental information security principles in every repair and deployment.
• Team Collaboration: Assist senior staff with IT projects and infrastructure upgrades, acting as a reliable technical resource for the broader Desktop Services team.
Qualifications & Requirements
Minimum Qualifications
• Education: Associate's degree in IT or equivalent professional experience.
• Experience Baseline: 2+ years of professional experience in an IT support or helpdesk environment.
• Technical Mastery: Deep technical acumen with PC/Laptop hardware, mobile devices, and core productivity applications.
• Physical Capability: Must be able to physically handle, lift, and maneuver IT equipment (approx. 50 lbs), including bending, kneeling, and climbing ladders for cable management and hardware installation.
Preferred Attributes
• Industry-standard certifications such as CompTIA A+, Microsoft certifications, or Apple Certified Support Professional (ACSP).
• Working knowledge of ITIL Foundations and ITSM ticketing workflows.
• Strong "Service-Oriented" mindset-you don't just fix the machine; you provide a great experience to the user.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
(909) 244-1777
Location:
Ontario, CA