Salesforce Administrator - Service Cloud (Customer Support) Location: San Jose (1st Preference), Austin (2nd Preference), Remote (3rd Option) Mode: Work from Office/Hybrid Authorization: W2 Preferred ...
42 Acl Digital Customer Service Jobs Hiring Near You
Salesforce Administrator - Service Cloud (Customer Support) Location: San Jose (1st Preference), Austin (2nd Preference), Remote (3rd Option) Mode: Work from Office/Hybrid Authorization: W2 Preferred ...
Product Manager, Customer Service & AI Location: Austin, TX (Hybrid 3 days onsite) About the Role We are seeking a dynamic and experienced Senior Technical Analyst to drive the strategy and execution ...
Product Manager, Customer Service & AI Location: Austin, TX (Hybrid 3 days onsite) About the Role We are seeking a dynamic and experienced Senior Technical Analyst to drive the strategy and execution ...
Works with customers to define requirements and mapping features to new and current business ... Assists with reporting tools to measure success of campaigns and digital presence * Other duties ...
Works with customers to define requirements and mapping features to new and current business ... Assists with reporting tools to measure success of campaigns and digital presence * Other duties ...
... customer-facing services/products. Great presentation and communication skills. Minimum of 7 years of experience in the development of embedded microprocessor-based controls and Digital Products ...
... customer-facing services/products. Great presentation and communication skills. Minimum of 7 years of experience in the development of embedded microprocessor-based controls and Digital Products ...
... and digital connectivity solutions to support our cutting-edge aerospace projects. The ideal ... customers and stakeholders expanding across multiple organizations to implement high quality and ...
... and digital connectivity solutions to support our cutting-edge aerospace projects. The ideal ... customers and stakeholders expanding across multiple organizations to implement high quality and ...
Human Resources Specialist
Cambridge, MA · On-site
Oversight of Internal Documentation Organize, manage, and maintain digital files (local HR ... service milestones.
New
Human Resources Specialist
Cambridge, MA · On-site
Oversight of Internal Documentation Organize, manage, and maintain digital files (local HR ... service milestones.
New
Defines and documents certification and test results to substantiate for customers and regulatory agencies that requirements are satisfied. Works under minimal direction. Required Qualifications ...
Defines and documents certification and test results to substantiate for customers and regulatory agencies that requirements are satisfied. Works under minimal direction. Required Qualifications ...
A commitment to delivering high-quality client services and continuous improvement. To Qualify for ... Experience designing, building, and maintaining robotics systems and digital twin models, with a ...
A commitment to delivering high-quality client services and continuous improvement. To Qualify for ... Experience designing, building, and maintaining robotics systems and digital twin models, with a ...
Information Technology Infrastructure Manager
Boston, MA · On-site
$53.75 - $73.25/hr
Demonstrated experience in delivering enterprise-level technology projects, such as CRM, ERP, ... digital business. * Strong knowledge and understanding of business needs, with the ability to ...
Information Technology Infrastructure Manager
Boston, MA · On-site
$53.75 - $73.25/hr
Demonstrated experience in delivering enterprise-level technology projects, such as CRM, ERP, ... digital business. * Strong knowledge and understanding of business needs, with the ability to ...
Physical AI Engineering
Alpharetta, GA · On-site
... services and continuous improvement. To Qualify for the Role, You Must Have • A Bachelor's degree ... Robotics, Digital Twin, and Computer Vision/Deep Learning/Reinforcement Learning. • Proven ...
Physical AI Engineering
Alpharetta, GA · On-site
... services and continuous improvement. To Qualify for the Role, You Must Have • A Bachelor's degree ... Robotics, Digital Twin, and Computer Vision/Deep Learning/Reinforcement Learning. • Proven ...
Experience supporting telecom or service provider network environments. Experience with fiber optic cleaning, inspection, testing, and scoping tools. Knowledge of telecom rack infrastructure, patch ...
Experience supporting telecom or service provider network environments. Experience with fiber optic cleaning, inspection, testing, and scoping tools. Knowledge of telecom rack infrastructure, patch ...
Export Coordinator
Neenah, WI · On-site
$25/hr
Accountabilities: • Provide exceptional customer service and problem resolution to order inquiries and various questions or issues • Utilize SAP and SED to complete and maintain accurate order ...
Export Coordinator
Neenah, WI · On-site
$25/hr
Accountabilities: • Provide exceptional customer service and problem resolution to order inquiries and various questions or issues • Utilize SAP and SED to complete and maintain accurate order ...
... customers throughout the product lifecycle.
... customers throughout the product lifecycle.
Works closely with business customers to deliver solutions that meet business needs and consults on ... Works closely with end users to provide reliable client computing services, technical guidance and ...
Works closely with business customers to deliver solutions that meet business needs and consults on ... Works closely with end users to provide reliable client computing services, technical guidance and ...
Enrollment Coordinator
Dedham, MA · On-site
$21.43/hr
Customer service * Front facing roles experience Serve as the front-line contact via phone for parents, students, and other University constituents. Handle phone inquiries for the University Main ...
Enrollment Coordinator
Dedham, MA · On-site
$21.43/hr
Customer service * Front facing roles experience Serve as the front-line contact via phone for parents, students, and other University constituents. Handle phone inquiries for the University Main ...
Manage, evaluate, and drive overall supplier performance to meet established expectations by developing strong professional relationships across the supply base, with customers, and among enterprise ...
Manage, evaluate, and drive overall supplier performance to meet established expectations by developing strong professional relationships across the supply base, with customers, and among enterprise ...
Student Administrative Assistant
Dedham, MA · On-site
$21.43/hr
... Customer service • Front facing roles experience Serve as the front-line contact via phone for parents, students, and other. Handle phone inquiries for the University Main Line, as well as one ...
Student Administrative Assistant
Dedham, MA · On-site
$21.43/hr
... Customer service • Front facing roles experience Serve as the front-line contact via phone for parents, students, and other. Handle phone inquiries for the University Main Line, as well as one ...
Provide training and support to sales and customer service teams to ensure they are well-equipped to promote and support demand response products. Innovation and Improvement : Stay updated with the ...
Provide training and support to sales and customer service teams to ensure they are well-equipped to promote and support demand response products. Innovation and Improvement : Stay updated with the ...
EMS IoT Lead / Architect
$53.25 - $73/hr
Coordinate with Marketing and customer-facing teams to support accurate and aligned customer messaging during incidents or service degradations * Ensure timely and transparent communication ...
EMS IoT Lead / Architect
$53.25 - $73/hr
Coordinate with Marketing and customer-facing teams to support accurate and aligned customer messaging during incidents or service degradations * Ensure timely and transparent communication ...
Customer service * Microsoft office * Strong analytical skills and attention to detail * Round of interviews: 2 round of teams meeting In general, this role will help with: * Benefit invoice ...
Customer service * Microsoft office * Strong analytical skills and attention to detail * Round of interviews: 2 round of teams meeting In general, this role will help with: * Benefit invoice ...
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Salesforce Administrator - Service Cloud (Customer Support)
San Jose, CA • On-site, Remote
Contractor
Re-posted 4 days ago
Job description
Role / Title: Salesforce Administrator - Service Cloud (Customer Support)
Location: San Jose (1st Preference), Austin (2nd Preference), Remote (3rd Option)
Mode: Work from Office/Hybrid
Authorization: W2 Preferred
Interview: First by offshore, second by the customer
About the team
Our Customer Support Technology Product and Program management team enables a global support organization and self-service ecosystem that supports our human advisors and millions of customers. We own the technology systems that power our support operations team including our CRM (Salesforce Service Cloud), telephony/CTI integrations, knowledge workflows, dashboards/analytics and continuous improvement of agent productivity and customer satisfaction. You'll work closely with product and program management, support operations, engineering, data science and more to deliver a compelling support experience.
About the role
You will own the day-to-day administration and evolution of our Salesforce Service Cloud platform for support operations. Your responsibilities will span user management, configuration, automation, reporting and integration support. You will serve as the administrator partner to agent teams and collaborate closely with engineering (Salesforce developers) on enhancements, integrations (such as Amazon Connect), and scalable platform improvements. This is a high-impact role in a fast-moving support environment.
What you'll be doing
Required:
Strongly Preferred:
Nice to Have:
Education & Other Requirements
Location: San Jose (1st Preference), Austin (2nd Preference), Remote (3rd Option)
Mode: Work from Office/Hybrid
Authorization: W2 Preferred
Interview: First by offshore, second by the customer
About the team
Our Customer Support Technology Product and Program management team enables a global support organization and self-service ecosystem that supports our human advisors and millions of customers. We own the technology systems that power our support operations team including our CRM (Salesforce Service Cloud), telephony/CTI integrations, knowledge workflows, dashboards/analytics and continuous improvement of agent productivity and customer satisfaction. You'll work closely with product and program management, support operations, engineering, data science and more to deliver a compelling support experience.
About the role
You will own the day-to-day administration and evolution of our Salesforce Service Cloud platform for support operations. Your responsibilities will span user management, configuration, automation, reporting and integration support. You will serve as the administrator partner to agent teams and collaborate closely with engineering (Salesforce developers) on enhancements, integrations (such as Amazon Connect), and scalable platform improvements. This is a high-impact role in a fast-moving support environment.
What you'll be doing
- Configure and fine-tune our Salesforce Service Cloud setup-think workflows, custom fields, layouts, integrations, and beyond- to power smarter, faster service across the business
- Be a champion for efficiency: constantly assess our systems and processes to identify opportunities that boost team productivity, improve user experience, and enhance customer satisfaction
- Oversee data integrity within the Salesforce Service Cloud instance, ensuring data compliance and security via security reviews, release updates, and health checks
- Lead Salesforce projects from start to finish- whether it's a new integration, major upgrade, or process overhaul- delivering on time and within budget
- Create and maintain individual reports, dashboards, and reporting infrastructure to provide stakeholders with real-time and historical visibility into key performance metrics and operational details
- Collaborate with stakeholders across the company to understand goals, gather requirements, and deliver smart, scalable solutions and be the go-to communicator for platform changes and updates
- Create and maintain technical documentation that reflects the current state of our Salesforce usage and enables continued scaling of our use of Service Cloud
- Maintain vendor relationships with Salesforce and other strategic technologies that integrate with Service Cloud, while exploring new technologies-especially in AI and automation-that can level up our support capabilities
- Stay up-to-date on Salesforce capabilities, and work closely with CX leadership to shape the technology roadmap that supports our vision and drives business success
Required:
- 2-5 years of hands-on experience as a Salesforce Administrator in a customer support, service, or contact-center context.
- Experience with Salesforce Service Cloud supporting agent workflows and service operations.
- Salesforce Certified Administrator.
Strongly Preferred:
- Salesforce Certified Advanced Administrator (Admin II).
Nice to Have:
- Salesforce Certified Service Cloud Consultant (or other cloud cert such as Sales Cloud, Field Service, Nonprofit Cloud).
- Experience integrating Amazon Connect with Salesforce (telephony/CTI, call routing, screen-pop, call logging).
- Salesforce Certified Agentforce Specialist.
Education & Other Requirements
- Bachelor's degree in information systems, Computer Science, Business or equivalent professional experience.
- Excellent documentation, training, communication and stakeholder-collaboration skills.
- Experience working with engineering teams, agile or sprint-based development environment, and balancing production support with continuous improvement.
About ACL Digital
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ACL Digital is a global digital technology firm based in San Jose, CA, US, operating within the IT and services industry. The company offers a broad spectrum of services and solutions, including digital transformation, product engineering, industry solutions, and design-led experiences, among others. ACL Digital has its roots established in 1991 with the aim to become a leading-edge innovator in the digital space and has since grown significantly to work with an array of global customers. The company's mission incorporates a commitment to aiding customers to achieve their business goals by adopting and accelerating their digital transformation journeys.
Industry
Technology, communication and media
Company size
1,001 - 5,000 Employees
Headquarters location
San Jose, CA, US
Year founded
1992