Product Manager, Customer Service & AI Location: Austin, TX (Hybrid 3 days onsite) About the Role We are seeking a dynamic and experienced Senior Technical Analyst to drive the strategy and execution ...
43 Acl Digital Customer Service Jobs Hiring Near You
Product Manager, Customer Service & AI Location: Austin, TX (Hybrid 3 days onsite) About the Role We are seeking a dynamic and experienced Senior Technical Analyst to drive the strategy and execution ...
Salesforce Administrator - Service Cloud (Customer Support) Location: San Jose (1st Preference), Austin (2nd Preference), Remote (3rd Option) Mode: Work from Office/Hybrid Authorization: W2 Preferred ...
Salesforce Administrator - Service Cloud (Customer Support) Location: San Jose (1st Preference), Austin (2nd Preference), Remote (3rd Option) Mode: Work from Office/Hybrid Authorization: W2 Preferred ...
Business Operations Lead
Culver City, CA · On-site
Strong understanding of digital platform and streaming business models, including AVOD, FAST, SVOD, and transactional video services across connected TV and digital ecosystems * Demonstrated ...
Business Operations Lead
Culver City, CA · On-site
Strong understanding of digital platform and streaming business models, including AVOD, FAST, SVOD, and transactional video services across connected TV and digital ecosystems * Demonstrated ...
... customer-facing services/products. Great presentation and communication skills. Minimum of 7 years of experience in the development of embedded microprocessor-based controls and Digital Products ...
... customer-facing services/products. Great presentation and communication skills. Minimum of 7 years of experience in the development of embedded microprocessor-based controls and Digital Products ...
6B1BI3-Design and Analysis Engineer 3 - 664-Electronic Sys Design & Analy
Everett, WA · On-site
$110K - $151K/yr
... and digital connectivity solutions to support our cutting-edge aerospace projects. The ideal ... customers and stakeholders expanding across multiple organizations to implement high quality and ...
6B1BI3-Design and Analysis Engineer 3 - 664-Electronic Sys Design & Analy
Everett, WA · On-site
$110K - $151K/yr
... and digital connectivity solutions to support our cutting-edge aerospace projects. The ideal ... customers and stakeholders expanding across multiple organizations to implement high quality and ...
6B1BI5-Design and Analysis Engineer 5 - 664-Electronic Sys Design & Analy
Everett, WA · On-site
$110K - $151K/yr
... service support. - Ideal candidate should demonstrate industry-leading expertise in one or more ... airline customers, suppliers, regulators, and various internal stakeholders, including lab ...
6B1BI5-Design and Analysis Engineer 5 - 664-Electronic Sys Design & Analy
Everett, WA · On-site
$110K - $151K/yr
... service support. - Ideal candidate should demonstrate industry-leading expertise in one or more ... airline customers, suppliers, regulators, and various internal stakeholders, including lab ...
Defines and documents certification and test results to substantiate for customers and regulatory agencies that requirements are satisfied. Works under minimal direction. Required Qualifications ...
Defines and documents certification and test results to substantiate for customers and regulatory agencies that requirements are satisfied. Works under minimal direction. Required Qualifications ...
Experience supporting telecom or service provider network environments. Experience with fiber optic cleaning, inspection, testing, and scoping tools. Knowledge of telecom rack infrastructure, patch ...
Experience supporting telecom or service provider network environments. Experience with fiber optic cleaning, inspection, testing, and scoping tools. Knowledge of telecom rack infrastructure, patch ...
Applications Administrator I
Austin, TX · On-site
... customer service and problem resolution for applications supported. - Develops and runs queries and other reporting for users. - Adds/removes users from the application and/or sets up the application ...
Applications Administrator I
Austin, TX · On-site
... customer service and problem resolution for applications supported. - Develops and runs queries and other reporting for users. - Adds/removes users from the application and/or sets up the application ...
IAP Support Specialist
Nashville, TN · On-site
Communication and Customer Service 1. Manage a high volume of incoming and outgoing telephone calls and electronic communications. 2. Maintain efficient, streamlined, and uniform communication with ...
New
IAP Support Specialist
Nashville, TN · On-site
Communication and Customer Service 1. Manage a high volume of incoming and outgoing telephone calls and electronic communications. 2. Maintain efficient, streamlined, and uniform communication with ...
New
... other service providers to ensure accuracy of technical content. • Performs work under the supervision of a manager. QUALIFICATIONS: The requirements listed below are representative of the ...
... other service providers to ensure accuracy of technical content. • Performs work under the supervision of a manager. QUALIFICATIONS: The requirements listed below are representative of the ...
4ADKIB-Visitor Relations Spec B - 403-Visitor Relations
Chicago, IL · On-site
$41K - $51K/yr
Required Qualifications: 1 or more years' related work experience in a role which required strong customer service and communication skills Experience with a role that requires presenting, training ...
4ADKIB-Visitor Relations Spec B - 403-Visitor Relations
Chicago, IL · On-site
$41K - $51K/yr
Required Qualifications: 1 or more years' related work experience in a role which required strong customer service and communication skills Experience with a role that requires presenting, training ...
Energy Product Manager
Alpharetta, GA · On-site
Provide training and support to sales and customer service teams to ensure they are well-equipped to promote and support demand response products. Innovation and Improvement : Stay updated with the ...
Energy Product Manager
Alpharetta, GA · On-site
Provide training and support to sales and customer service teams to ensure they are well-equipped to promote and support demand response products. Innovation and Improvement : Stay updated with the ...
EMS IoT Lead / Architect
Alpharetta, GA · On-site
$53.25 - $73/hr
Coordinate with Marketing and customer-facing teams to support accurate and aligned customer messaging during incidents or service degradations * Ensure timely and transparent communication ...
EMS IoT Lead / Architect
Alpharetta, GA · On-site
$53.25 - $73/hr
Coordinate with Marketing and customer-facing teams to support accurate and aligned customer messaging during incidents or service degradations * Ensure timely and transparent communication ...
Manage, evaluate, and drive overall supplier performance to meet established expectations by developing strong professional relationships across the supply base, with customers, and among enterprise ...
Manage, evaluate, and drive overall supplier performance to meet established expectations by developing strong professional relationships across the supply base, with customers, and among enterprise ...
... customers throughout the product lifecycle.
... customers throughout the product lifecycle.
We enable our airline customers to fulfil their mission and represent their brand. Manage the preparation, development, coordination, scheduling, and change management activities of an integrated ...
We enable our airline customers to fulfil their mission and represent their brand. Manage the preparation, development, coordination, scheduling, and change management activities of an integrated ...
Finance Consultant, Senior Manager
Culver City, CA · On-site
$118K - $161K/yr
Position Summary SPE is seeking a Finance Consultant to provide interim FP&A leadership and backfill support (3 months) across Great American Media and Consumer Platforms & Services (Sony Pictures ...
Finance Consultant, Senior Manager
Culver City, CA · On-site
$118K - $161K/yr
Position Summary SPE is seeking a Finance Consultant to provide interim FP&A leadership and backfill support (3 months) across Great American Media and Consumer Platforms & Services (Sony Pictures ...
Sr. BSP SW Engineer
Saratoga, CA · On-site
$136K - $179K/yr
Enable control-plane software integration with SONiC platform services or custom management APIs, ensuring robust communication between the management CPU/BMC and the switching ASIC. * Support ...
Sr. BSP SW Engineer
Saratoga, CA · On-site
$136K - $179K/yr
Enable control-plane software integration with SONiC platform services or custom management APIs, ensuring robust communication between the management CPU/BMC and the switching ASIC. * Support ...
Workstation Analyst
Madison, WI · On-site
Works closely with business customers to deliver solutions that meet business needs and consults on ... Works closely with end users to provide reliable client computing services, technical guidance and ...
Workstation Analyst
Madison, WI · On-site
Works closely with business customers to deliver solutions that meet business needs and consults on ... Works closely with end users to provide reliable client computing services, technical guidance and ...
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Job description
Job Title: Product Manager, Customer Service & AI
Location: Austin, TX (Hybrid 3 days onsite)
About the Role
We are seeking a dynamic and experienced Senior Technical Analyst to drive the strategy and execution for our customer service platform for M&A intiatives, with a strong emphasis on Artificial Intelligence. You will be at the forefront of innovation, defining how we leverage AI and automation to create seamless, intelligent, and efficient customer experiences.
This role requires a unique blend of technical acumen, a deep understanding of customer service operations, and the ability to translate complex business challenges into scalable product solutions. You will own the end-to-end product lifecycle, from ideation to launch, and be a key partner to our engineering, design, and operations teams. This is a chance to directly impact both customer satisfaction and business efficiency on a global scale.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Location: Austin, TX (Hybrid 3 days onsite)
About the Role
We are seeking a dynamic and experienced Senior Technical Analyst to drive the strategy and execution for our customer service platform for M&A intiatives, with a strong emphasis on Artificial Intelligence. You will be at the forefront of innovation, defining how we leverage AI and automation to create seamless, intelligent, and efficient customer experiences.
This role requires a unique blend of technical acumen, a deep understanding of customer service operations, and the ability to translate complex business challenges into scalable product solutions. You will own the end-to-end product lifecycle, from ideation to launch, and be a key partner to our engineering, design, and operations teams. This is a chance to directly impact both customer satisfaction and business efficiency on a global scale.
Key Responsibilities
- Product Strategy & Roadmap: Define and execute a compelling product roadmap for our customer service technology, with a primary focus on AI-powered solutions. This includes chatbots, virtual assistants, agent-assist tools, and intelligent routing.
- AI Integration & Automation: Identify and prioritize opportunities to use AI and machine learning to automate workflows, reduce handle times, and enhance agent productivity. Lead the development and launch of these features, ensuring they align with our strategic goals.
- Requirements & User Stories: Partner with cross-functional stakeholders-including customer service operations, engineering, and data science-to gather and document detailed business requirements. Translate these into clear, actionable user stories and functional specifications for the engineering team.
- Performance Analysis: Define and monitor key performance indicators (KPIs) for new features and products, such as CSAT, FCR, AHT, and automation rates. Use a data-driven approach to measure impact, inform product iterations, and report on business outcomes.
- Stakeholder Alignment: Serve as the product expert and champion for your domain. Communicate vision, progress, and results to stakeholders at all levels, ensuring alignment and buy-in across the organization.
- Industry Expertise: Stay on top of emerging trends in contact center technology, conversational AI, and customer service to inform our long-term product vision.
Required Qualifications
- 5+ years of experience as a Product Manager, with a focus on enterprise B2B or B2C software.
- Strong, hands-on experience with a leading Contact Center as a Service (CCaaS) platform, specifically Genesys Cloud. This includes a deep understanding of its routing, IVR, and API capabilities.
- Demonstrated experience building and launching products that leverage AI, machine learning, or conversational AI technologies.
- Deep understanding of core contact center operations, agent workflows, and key performance metrics (e.g., AHT, CSAT, FCR).
- Strong analytical skills with the ability to use data to inform decisions and measure success.
- Exceptional communication and collaboration skills to work effectively with both technical and non-technical teams.
Preferred Qualifications
- Experience with Salesforce Service Cloud or other major CRM platforms.
- Familiarity with WEM tools (Workforce Engagement Management) and their integration with contact center platforms.
- Experience working with data visualization tools such as Tableau, Power BI, or similar.
- A technical background in software development, data science, or a related field.
About ACL Digital
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ACL Digital is a global digital technology firm based in San Jose, CA, US, operating within the IT and services industry. The company offers a broad spectrum of services and solutions, including digital transformation, product engineering, industry solutions, and design-led experiences, among others. ACL Digital has its roots established in 1991 with the aim to become a leading-edge innovator in the digital space and has since grown significantly to work with an array of global customers. The company's mission incorporates a commitment to aiding customers to achieve their business goals by adopting and accelerating their digital transformation journeys.
Industry
Technology, communication and media
Company size
1,001 - 5,000 Employees
Headquarters location
San Jose, CA, US
Year founded
1992