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What makes Abacus Service an attractive place to work?

Abacus Service is a well-established company in the industry, known for its commitment to delivering high-quality services and solutions to its clients. The company's workplace is characterized by a culture of innovation, collaboration, and stability, with opportunities for employees to work on diverse projects and contribute to the company's growth. Joining Abacus Service offers professionals a chance to be part of a dynamic team, develop their skills, and make a meaningful impact in their field.

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What are the most popular categories at Abacus Service?

Infographic showing various It Software Developer job openings at Abacus Service in the United States as of August 2026, with employment types broken down into 5% Full Time, and 95% Contract. Highlights an 76% Physical, 13% Hybrid, and 11% Remote job distribution.

IT Service Desk Analyst

Abacus Service Corporation

Minneapolis, MN • On-site

Contractor

Re-posted 9 days ago

Job description

IT Service Desk Analyst Opportunity in Minneapolis, MN

Join our dynamic Global Shared Services Organization at our Corporate Headquarters in Minneapolis, MN, where you will be part of a team that provides global business and employee services. We are looking for a dedicated IT Service Desk Analyst to deliver exceptional in-person level 1 IT support. This is your chance to work in a fast-paced environment focused on service excellence, where you can enhance your skills and contribute to innovative solutions.

Job Overview

As an IT Service Desk Analyst, you will provide technical troubleshooting support for employees, focusing on laptop hardware, software, and AV equipment in conference rooms. You will conduct research and resolution of incidents and service requests, monitor escalations, and update service documentation. Your goal is to deliver a superior customer experience through technical expertise and a customer-first mindset.

Requirements
  • High school diploma or equivalent
  • Minimum 1 year of experience in providing technology support
  • Foundational support knowledge of Microsoft OS: Windows 11, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
  • Strong verbal and written communication skills
  • Ability to organize efficiently and adapt to changing work demands
  • Ability to work both independently and as part of a team
  • Customer-first mindset
Preferences
  • Associate's degree or IT learning accreditation/certificate
  • Experience with ServiceNow Platform

Ready to make a difference? Apply now to become part of a team that values innovation and excellence. We look forward to welcoming you to our Minneapolis headquarters!

Subject Line: Join Our Team as an IT Service Desk Analyst!

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

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About Abacus Service

Sourced by ZipRecruiter

Abacus Service Corporation was founded in Farmington Hills, Michigan and has grown to become a nationwide presence with offices in 16 locations and two international offices. Through our locations, we have been able to offer our clients cost-effective, quality solutions and services regardless of the geographic coverage. We are MBE and WBE certified nationally and uphold our commitment to diversity by adhering to a philosophy of recruiting employees from diverse backgrounds. Our extensive experience, passion to deliver the best in class solutions,education over matter and dedication to customer service has allowed us to become the preferred workforce ally of our clientele. Since our foundation in 2004, Abacus Service Corporation has embraced its core principles of Trust, Transparency, and Tenacity.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Southfield, MI, US

Year founded

2004

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