78 Zenni Optical Customer Service Representative Jobs Hiring Near You

Who We Are

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting!

Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.

Innovation is at the heart of everything we do at Zenni — from our revolutionary EyeQLenzTM with Zenni ID GuardTM glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press.

Candidate safety is important to us. Please note that all official communication will only be sent from zennioptical.com addresses.

About the Role

Zenni Optical is seeking a skilled and motivated Maintenance Technician to join our amazing team in Obetz, Ohio. In this hands-on role, you will be responsible for maintaining, troubleshooting, and repairing a variety of optical manufacturing equipment to ensure smooth and efficient operations. You’ll play a vital role in minimizing downtime and supporting production goals by executing both preventative and reactive maintenance tasks.

This is an excellent opportunity for individuals with a mechanical or electrical background who are eager to grow their expertise in a high-tech, fast-paced manufacturing environment. If you're a problem-solver who thrives on teamwork, continuous improvement, and making a direct impact on daily operations, this role is for you.

Shift: Monday - Thursday 7:00am - 5:30pm (must be available for overtime as needed, including weekends)
Compensation: $27 - $30/hour

Responsibilities:

• Maintain and repair a wide range of optical manufacturing equipment, effectively balancing time between production support and preventative maintenance tasks
• Install, maintain, and troubleshoot in-line manufacturing equipment to ensure optimal performance and minimal downtime
• Diagnose equipment issues, identify faulty components, and perform repairs using standard electronic testing tools, technical documentation, and both written and verbal instructions
• Inspect, service, and repair production and support equipment utilizing mechanical, electrical, electronic, hydraulic, pneumatic, and vacuum system technologies

Basic Qualifications:

• Basic understanding of ladder logic used in PLC systems—helpful for troubleshooting (programming knowledge not required)
• Familiarity with robotic equipment controlled by PLCs and legacy relay logic systems
• Experience operating or working around equipment such as scissor lifts and forklifts
• Ability to use a multimeter to measure voltage, resistance, and capacity, including working safely around 480V power systems
• Proficiency with basic computer software for maintenance tracking and communication
• Use of MCCS system to perform and document daily tasks
• Monitor and execute Preventive Maintenance (PM) schedules—daily, weekly, and monthly
• Experience with PM systems commonly used across industrial environments
• Ability to use a tablet to access and review PM tasks within Zenni’s digital system
• Knowledge of Lockout/Tagout (LOTO) safety procedures: secure energy sources including electrical, pneumatic, and spring-loaded systems to ensure safe maintenance operations

Preferred Qualifications:

• Previous optical manufacturing experience is a bonus!

Perks & Benefits:

• Annual Bonus Program
• Employee Paid - Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K & matching)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Public Holidays)
• Training & Development
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Vision insurance
• Free Lunch Daily
• Referral program

As a condition of employment for this role, you will be required to undergo pre-employment drug testing in accordance with our company policies and applicable law.

We look forward to hearing from you!

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.

Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Vision care can be surprisingly expensive. Concerned that the ability to see costs people hundreds of dollars, two visionaries founded Zenni in 2003 as one of the first online-only shops for affordable prescription glasses. They were able to provide affordable and accessible eyewear to everyone by cutting the middleman out and going directly to consumers. What started as a small, homegrown business in Northern California has morphed into the #1 online retailer in the world for eyewear with over 50 million frames sold to customers around the globe. In this journey, we continue to innovate but our commitment remains the same: Investing in vision care today means a brighter tomorrow for everyone.