76 Zenni Optical Customer Service Representative Jobs Hiring Near You

Who We Are

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting!

Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.

Innovation is at the heart of everything we do at Zenni — from our revolutionary EyeQLenzTM with Zenni ID GuardTM glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press.

➡️ $1,000 sign-on bonus for ⭐WEEKEND⭐ shift ⬅️

About the Role

We are currently looking for an experienced Production Team Lead to join our team in Obetz, Ohio. The ideal candidate will have a strong understanding of optical operations and people management experience.

Opened in 2020, our state-of-the-art manufacturing facility enables us to provide 2-3 day rush delivery. The Manufacturing Team is recognized for their reliability, precision, and commitment to quality. We prioritize dedication and efficiency to ensure our products reach customers promptly and at an affordable price.
Shift Hours: Friday - Sunday 6:30 am - 6:30 pm (must be available for overtime as needed, including weekdays)
Compensation: $25 - $30/hour + $1.50 Shift Differential (based on applicable experience)

Responsibilities:

• Partner with Supervisor to ensure consistent and productive line flow
• Assist in training employees and perform audits
• Resolve errors and associate relations on the floor
• Maintain good housekeeping
• Ensure daily / monthly KPIs are met
• Adherence to all company policies, processes, and procedures (i.e. Health & Safety Awareness)

Basic Qualifications:

• Ability to work overtime and weekday hours as needed
• Minimum 2 years of experience in a manufacturing environment
• Knowledge of workplace safety best practices
• Strong interpersonal, conflict management, and time management
• Strong statistical skills, problem solving and data analysis
• Technical ability and competent in software tools including (Microsoft Office Suite and various optical management softwares)
• Experience in evaluating equipment, product and process development, and solving production problems
• Prior leadership experience
• Fluent in English (speaking and writing)
• Previous optical manufacturing (is a bonus!)

Benefits

• Employee Paid - Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K & matching)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Public Holidays)
• Training & Development
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Vision insurance
• Free Lunch Daily
• Referral program

As a condition of employment for this role, you will be required to undergo pre-employment drug testing in accordance with our company policies and applicable law.

At Zenni Optical, people remain the heart of our mission, even as we embrace technology that moves us forward. While we recognize the immense promise of AI, we are equally mindful of its limitations and use these tools strictly to assist our Talent Acquisition team rather than replace human judgment. We utilize AI tools as a collaborative partner to create content–such as job descriptions, interview questions, and outreach messaging–and review resumes, but we maintain a firm commitment to human-led hiring where AI never makes a final decision. Every selection is determined by a member of our team to ensure every candidate is personally valued by a human rather than an algorithm.

We look forward to hearing from you!

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.

Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Vision care can be surprisingly expensive. Concerned that the ability to see costs people hundreds of dollars, two visionaries founded Zenni in 2003 as one of the first online-only shops for affordable prescription glasses. They were able to provide affordable and accessible eyewear to everyone by cutting the middleman out and going directly to consumers. What started as a small, homegrown business in Northern California has morphed into the #1 online retailer in the world for eyewear with over 50 million frames sold to customers around the globe. In this journey, we continue to innovate but our commitment remains the same: Investing in vision care today means a brighter tomorrow for everyone.