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60 Zendesk Jobs Hiring in Indiana

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Experience with Zendesk ticketing software, preferred. * Prior experience supporting a utility, municipal, or other regulated operational environment. * Relevant IT certifications (e.g., CompTIA A ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Experience with Zendesk ticketing software, preferred. * Prior experience supporting a utility, municipal, or other regulated operational environment. * Relevant IT certifications (e.g., CompTIA A ...

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Experience with Zendesk ticketing software, preferred. * Prior experience supporting a utility, municipal, or other regulated operational environment. * Relevant IT certifications (e.g., CompTIA A ...

Manpower

Logistics Coordinator

Greenwood, IN · Hybrid

$25 - $30/hr

Proficiency in Microsoft Office, ERP systems, and logistics platforms (e.g., JDE, Zendesk, Carrier Portals). * Solid understanding of supply chain processes, including inventory planning and ...

CMP.jobs

Production Support Manager

Indianapolis, IN

... Zendesk) for managing customer issues ● Knowledge of CRM integration and customer data management ● Familiarity with support metrics and customer satisfaction tracking Qualifications Experience ...

Five Below

Inventory Control Associate

Indianapolis, IN · On-site

$20/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $20.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

Five Below

Inventory Control Associate

Indianapolis, IN · On-site

$20/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $20.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

Five Below

Yard Jockey

Indianapolis, IN · On-site

$21/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $21.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

diversified

AV Support Services Technician

Indianapolis, IN

$20.50 - $28.25/hr

Experience with ticketing systems such as ConnectWise, Salesforce, ServiceNow, Remedy, Zendesk, or similar platforms. * Experience supporting executive meetings, conference rooms, training rooms ...

Five Below

Yard Jockey

Indianapolis, IN · On-site

$21/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $21.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar * Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar). * ITIL v4 ...

Motorola

$55K - $60K/yr

Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira). * Familiarity with remote support tools. * Knowledge of the ITIL framework. * Experience with scripting languages ...

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Zendesk Jobs Information

What is it like to work at Zendesk?

Zendesk is known for its collaborative and customer-centric culture, prioritizing employee well-being and creativity in a dynamic work environment. The company has a flat organizational structure, with cross-functional teams working together to drive innovation and customer satisfaction, and offers flexible work arrangements to support work-life balance. Working at Zendesk may appeal to candidates who value a mission-driven organization that empowers employees to make a positive impact on customers and communities worldwide.

What makes Zendesk an attractive place to work?

Zendesk is a well-established leader in the customer service software industry, known for its innovative approach to helping businesses deliver exceptional customer experiences. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and continuous learning, with a focus on employee well-being and growth. Joining Zendesk offers opportunities to contribute to the development of cutting-edge technology, work with a diverse and global team, and advance in a rapidly evolving industry with a strong commitment to social responsibility.

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CARES Eligibility Specialist

The John H. Boner Community Center Inc

Indianapolis, IN

$18/hr

Full-time

Posted yesterday

New

Job description

About John Boner Neighborhood Centers

John Boner Neighborhood Centers inspires neighbors and partners to improve the quality of life on the Near Eastside by providing tools for change and growth.

Position Summary

The CARES Eligibility Specialist supports the Energy Assistance Program and other eligibility-based basic-needs programs by providing accurate, timely, and professional mailroom, document-processing, applicant-support, communications, and outreach services.

This is a fast-paced, high-volume position where approximately 90% of the work is performed on a computer using multiple systems and screens. The ideal candidate is highly organized, detail-oriented, comfortable learning new technology and processes, and able to provide responsive and compassionate service to neighbors.

What You'll Do
  • Receive, sort, date stamp, scan, name, redact, upload, file, and archive applications and supporting documents.
  • Respond to phone calls, voicemails, emails, chats, Zendesk tickets, and database messages.
  • Follow up with applicants regarding missing information, application status, and crisis-related concerns.
  • Maintain accurate records of applicant contacts, documents, referrals, follow-up, and other required information.
  • Monitor assigned queues and complete work accurately and in receipt-date order.
  • Identify and escalate complex issues, confidentiality concerns, and crisis cases as appropriate.
  • Support community outreach, application distribution, and community events.
  • Protect confidential and personally identifiable information while following established program procedures and workflows.
  • Collaborate with Team Leads, the CARES Services Manager, and other EAP staff to provide timely and effective service.
What We're Looking For
  • High school diploma or equivalent preferred.
  • 1–2 years of customer service experience.
  • Strong computer skills and ability to learn multiple software systems, including Microsoft Office, SharePoint, Teams, Excel, Zendesk, and database/document-management systems.
  • Ability to scan, organize, redact, upload, and manage electronic documents and navigate multiple systems and screens.
  • Strong attention to detail and ability to follow detailed rules and processes consistently.
  • Ability to work independently, manage competing priorities, and meet production and response standards in a high-volume environment.
  • Excellent written and verbal communication skills and ability to work effectively with diverse individuals, including those experiencing stressful circumstances.
  • Commitment to confidentiality and secure handling of personally identifiable information.
  • Reliable transportation.
What Success Looks Like
  • Applications and documents are processed accurately, securely, and in a timely manner.
  • Applicant inquiries and follow-up are handled within established response standards, with urgent concerns appropriately prioritized.
  • Records and communications are complete, accurate, and well documented.
  • Quality, productivity, confidentiality, and queue-management expectations are consistently met.
  • Neighbors, partners, and colleagues receive professional, courteous, and responsive service.


John Boner Neighborhood Centers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable law