ZIM

45 Zim Jobs Hiring Near You

The position also produces reports and works within a community of managers to improve the overall quality of service to ZIM's customers. Main Tasks: -Ensure negative survey results are investigated ...

The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and support ZIM's commercial goals. Main Tasks: โ€ข Manage ...

The position also produces reports and works within a community of managers to improve the overall quality of service to ZIM's customers. Main Tasks: -Ensure negative survey results are investigated ...

The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and support ZIM's commercial goals. Main Tasks: ๏‚งManage ...

Main Purpose of Role: The primary purpose of this role is to support the Treasury Manager in the vendor setup process by collaborating with Procurement on contract reviews, proposals, approvals, and ...

Description Main Purpose of the Role: The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and ...

Main Purpose of the Role: Manage and Support information technology, computer network systems in the regional offices Controlling and evaluating IT and electronic data operations Manage and Provide ...

Description Main Purpose of the Role: To ensure principles of accounting are being applied to the financial information of the organization timely and accurately Main Tasks: 1.- Handles daily ...

Main Purpose of the Role: The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer ...

Main Purpose of the Role: To execute safe, seamless, efficient operation of the container ships while controlling related expenses. Manage and coordinate between all relevant interfaces to meet ...

Description Main Purpose of the Role: Manage and Support information technology, computer network systems in the regional offices Controlling and evaluating IT and electronic data operations Manage ...

The Customer Service Documentation Representative will handle IMPORT complex cases that will be received via email either from our external customers, internal departments or third-party IMPORTS ...

Showing results 21-40

ZIM Jobs Information

What are the most popular titles at Zim?
What are the most popular cities for Zim jobs?
What are the most popular states for Zim jobs?
What are the most popular categories at Zim?
Infographic showing various job openings at Zim in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 40% Physical, and 60% Remote job distribution.

Senior Manager, Customer Service

ZIM

Virginia Beach, VA โ€ข On-site, Remote

Full-time

Posted 27 days ago


Job description

Description
Main Purpose of the Role:
To manage the activities of the Customer Service Sr Manager is to optimize resources, and drive processes that influence the customer experience in line with the company's vision and values. The position also produces reports and works within a community of managers to improve the overall quality of service to ZIM's customers.
Main Tasks:
-Ensure negative survey results are investigated, documented, and incorporated into ad hoc reporting as needed.
-Establish clear performance expectations for frontline managers and hold them accountable for leadership routines and desk-level achievement.
-Monitor team performance data to identify trends, gaps, and process breakdowns; recommend and support process improvements within the Support Services team.
-Present high-level analysis of workflow bottlenecks, operational inefficiencies, and improvement opportunities for leadership. level analyses of workflow bottlenecks, operational inefficiencies, and improvement opportunities to leadership.
-Develop clear, concise reports and presentations that synthesize information from Senior Manager to Director level and above.
-Support department wide initiatives through structured information management, communication support, and strategic documentation.
wide initiatives through structured information management, communication support, and strategic documentation.
-Perform other duties as assigned to support department objectives.
Requirements
5+ Years People-Leader Experience
Bachelor's degree (B. A.) from four-year college or university;
Minimum three years related experience and/or training; or equivalent combination of education and experience.
Previous relevant industry or leadership experience required