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Position Details
Position Information
Position Title
STEP College/Career Success Coach
Classification Title
Administrator
Position Number
B169PD
Grade Level
P1
Starting Wage/Salary
$57,011-$63,000, plus exceptional benefits
Close Date
09/11/2026
Open Until Filled
No
Open Until Filled Notes
Position Type/Employee Class
Administrative
Faculty Status
Not applicable
FTE
1.0
Contract Months
12.0
Overtime Eligible
Exempt
Location
Bend
Hybrid Remote Work Eligible?
No
Exceptional COCC Benefits Summary
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Primary Purpose
Under the direction of the Director of Student Resources, work directly with SNAP Training and Employment Program (STEP) eligible students to develop individualized academic/career plans that strengthen skills for employability. Assist STEP students enrolled in Adult Basic Skills, career pathways programs, credit and non-credit courses, and regional WorkSource Oregon clients in their transition to postsecondary education and training at COCC. This position is responsible for the coordination, distribution, and reporting of several state grants including STEP and Pathways to Opportunity (PTO).
Essential Duties and Responsibilities
Coaching and Case Management:

• Review STEP program referrals from benefit navigators and community partners to determine STEP eligibility.
• Develop initial Individual Success Plan with each STEP student, incorporating short and long-term academic and career goals.
• Provide regular coaching to students participating in the STEP and PTO programs.
• Responsible for calculating, tracking, and reporting all aspects of direct student financial support, including tuition, fees, books, and other funding sources.
• Ensure compliance, accuracy, and timely financial disbursements while coordinating with internal departments and external partners for comprehensive student case management and support.
• Track and monitor participant progress utilizing a pro-active case management approach, intervening as appropriate to develop successful outcomes.
• Assist successful STEP completers with job search preparation, including resume development, interviewing skills, strategic planning, and appropriate use of social media.

Resource Referral:

• Refer STEP students to benefits navigators and/or other appropriate resources to assist with access to internal and external resources and refer non-STEP eligible students to benefits navigators to assist with gathering resource information.
• Refer appropriate candidates to agency partners for enhanced job search activities.

Outreach and Engagement:

• Educate instructors and WorkSource Oregon staff about COCC postsecondary programs and processes including the STEP, PTO and Career Pathways programs.
• Provide information to COCC instructors and staff on all campuses to promote consistent, reliable, and accurate program information to students and WorkSource clients regarding college policies and procedures, degree and program requirements and available resources.
• Work collaboratively with the Equity and Well-Being team, as well as with instructors and staff of various departments on the COCC campuses.

Data Tracking and Reporting:

• Adhere to FERPA standards and maintain confidentiality of sensitive student information.
• Accurately track and report data for monthly, quarterly, and annual grant reports.
• Gather, review, and input confidential data into appropriate databases. Generate correspondence, reports, forms, tables, presentations, and student records. Maintain safeguards around confidential and/or sensitive files and documents.

Department Specific
Knowledge, Skills, and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Ability to competently coach students and clients from a variety of backgrounds, respecting cultural and socio-economic differences.
• Ability to be responsive to all students and invested parties as customers.
• Possess personal and public relations skills; ability to communicate respectfully with COCC staff, WorkSource Oregon staff, students, WorkSource clients, and the public from diverse cultural, social, economic, and educational backgrounds.
• Ability to maintain and report accurate data in a timely manner.
• Ability to develop knowledge of basic college degree concepts (degree intent, general education, major, etc.), career readiness principles, and transfer practices.
• Ability to produce and work with web-based software and use appropriate technology tools to accomplish the job functions and to collect data and communicate.
• Ability to exercise independent judgment and decision-making.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
• Ability to understand complex academic environments and provide accurate and timely information to students and instructors and WorkSource clients and staff.
• Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.
• Must be able to adhere to federal student privacy requirements.

Ergonomic Requirements
Regular office hours are established between 8 am - 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.
Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.
Minimum Requirements
Education

• Bachelor's degree business administration, psychology, social work, or other field related to this position.

Experience

• Two (2) years of related professional work experience in a setting delivering support services to students and/or clients.

Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
Preferred Qualifications
Preferred Qualifications:

• Master's degree in a related professional field.
• Experience working in a higher education setting

EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.