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Wolverine Worldwide

61 Wolverine Worldwide Jobs Hiring Near You

Wolverine Worldwide

Retail Keyholder - Merrell

Ellenton, FL · On-site

$13 - $17.25/hr

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock ...

Wolverine Worldwide

Retail Store Associate - Merrell

Estero, FL · On-site

$14.50 - $16.75/hr

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock ...

Wolverine Worldwide

Retail Store Associate - Merrell

Mebane, NC · On-site

$13.25 - $15.25/hr

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock ...

Wolverine Worldwide

Retail Store Associate - Merrell

Lutz, FL · On-site

$13.75 - $16/hr

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock ...

Wolverine Worldwide

RET-SRS-004

Leesburg, VA · On-site

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock ...

Wolverine Worldwide

Retail Store Associate - Merrell

Mebane, NC · On-site

$13.25 - $15.25/hr

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock ...

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Wolverine Worldwide Jobs Information

What is it like to work at Wolverine Worldwide?

Wolverine Worldwide is a company that values innovation, collaboration, and community involvement, fostering a culture that encourages employees to think creatively and work together to drive success.

The company's structure is organized into several business units, including Merrell, Sperry, and Keds, each with its own unique brand identity and product offerings, allowing employees to work on a wide range of projects and products. Wolverine Worldwide's headquarters is located in Rockford, Michigan, and the company has a strong commitment to sustainability and reducing its environmental footprint.

Working at Wolverine Worldwide may appeal to candidates who are passionate about the outdoor and footwear industries, and who value a company that prioritizes innovation, community involvement, and employee development, offering opportunities for growth and advancement in a dynamic and global organization.

What makes Wolverine Worldwide an attractive place to work?

Wolverine Worldwide is a leading global designer, manufacturer, and marketer of branded casual and athletic footwear, apparel, and accessories, with a long history of innovation and commitment to quality. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities for professional development and advancement in a stable and supportive organization. By joining Wolverine Worldwide, individuals can contribute to the company's mission of delivering exceptional products and experiences that inspire people to live their best lives, while also developing their skills and expertise in a rapidly evolving industry.

What are the most popular titles at Wolverine Worldwide?

What are the most popular cities for Wolverine Worldwide jobs?

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Infographic showing various job openings at Wolverine Worldwide in the United States as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 84% Physical, 8% Hybrid, and 8% Remote job distribution.

Contact Center Operations Specialist

Wolverine Worldwide

Rockford, MI • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world's leading designers, marketers, and licensors of footwear and apparel; It's global footprint spans 170 countries and territories. The Company's portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.
Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.
In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America's Dream Employers, America's Best Employers for Women, and America's Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.
Wolverine Worldwide is a Certified™ Great Place To Work®.
This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center. This position will also be responsible for partnering with various business units across the organization to help drive the objectives of the Customer Engagement team.
Primary Duties:

  • Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation and execution, issue identification and resolution.
  • Partner with leadership to identify contact center operational efficiencies and improvements with a focus on customer centricity.
  • Partner with Product Owners on development and enhancements of contact center technologies.
  • Administer, support, troubleshoot and train contact center technologies including but not limited to customer relationship management, telephony, order management system, workforce management and reporting tools.
  • Utilize appropriate methodologies for collecting, analyzing, and presenting data and information by making use of reporting tools.
  • Produce and maintain reports to show contact center performance.
  • Responsible for ad hoc reporting as requested by leadership.
  • Automate reporting from contact center tools where possible.
  • Interact with vendors to ensure business technologies are operating at optimal performance. Research and provide in depth analysis of new potential vendors to improve operations.
  • Partner with the business to deliver relevant customer insights obtained by the contact center.
  • Perform duties consistent with the Company's AAP/EEO goals and policies
  • Perform other duties as required/assigned by manager
Knowledge, Skills and Abilities Required:
  • Bachelor's degree in related field or equivalent work experience.
  • Contact center systems experience.
  • Salesforce experience.
  • Advanced Microsoft Excel skills required.
  • Ability to interpret data in a customer centric manner.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong critical thinking, problem solving and follow through skills.
  • Maintain a positive and professional relationship with internal and external business partners.
  • Strong verbal and written communication skills.
  • Strong presentation skills.

Working Conditions:
Normal office environment.
Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.
#LI-KD
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

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