WindRiver
WindRiver

60 Windriver Customer Support Executive Jobs Hiring Near You

NY · On-site

$55 - $75/hr

Contact customers ahead of policy expiry to remind them of renewal deadlines. * Provide premium ... As a Renewal Support Executive, you play a crucial role in helping customers maintain continuous ...

They are seeking a Support Executive to provide second-line investigation and diagnosis, resolve incidents and service requests, and communicate with clients regarding incident progress.

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Infographic showing various Customer Support Executive job openings at Windriver in the United States as of August 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% Physical job distribution.

Sales / Customer Support Executive

Pathway Communications

Markham, ON • On-site

CA$18/hr

Other

Re-posted 24 days ago


Job description

Location: Onsite – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM
Language Requirement: English
Role Overview

We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.


Key ResponsibilitiesClient Engagement & Solutioning
  • Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
  • Prepare and deliver product presentations, demos, and tailored proposals
  • Respond to customer inquiries with accurate and timely information
  • Work with technical teams to ensure solution feasibility and customization
Customer Success & Service Delivery
  • Act as the first point of contact for customer inquiries, service requests, and issue resolution
  • Manage onboarding of new customers and coordinate with internal teams
  • Track accounts, monitor service requests, and ensure SLA compliance
  • Handle escalations professionally to ensure timely resolution and satisfaction
  • Gather and share customer feedback to enhance service quality and offerings
Market & Product Knowledge
  • Maintain up-to-date knowledge of telecom products, technologies, and market trends
  • Provide insights on customer needs and competitive positioning to internal teams

Qualifications & Skills
  • Minimum 2 years of experience in a call center or sales environment within IT or Telecom
  • Experience with ticketing tools and CRM systems
  • Proven experience in cold calling, upselling, and cross-selling
  • Strong verbal and written communication and presentation skills
  • Ability to explain technical solutions to non-technical clients
  • Strong customer handling and problem-solving skills
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Ability to multitask, prioritize, and manage time in a fast-paced environment
  • Punctual and able to work onsite full-time (9 AM – 5 PM)

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