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60 Wideorbit Customer Support Engineer Jobs Hiring Near You

Optomec Inc

Customer Support Engineer

Albuquerque, NM · On-site

Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...

Thomas Global

Customer Support Engineer

Irvine, CA · On-site

We are seeking a Customer Support Engineer to support the production and lifecycle management of avionics products by serving as the technical bridge between customers, manufacturing, and engineering ...

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fastly

Customer Support Engineer

Denver, CO · On-site

Customer Support Engineer The Fastly Edge Cloud Platform powers the best of the internet, and our Customer Support Engineering (CSE) - a key function within our broader Customer Experience ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Fastly

Customer Support Engineer

Denver, NY

$77K - $108K/yr

Customer Support Engineer The Fastly Edge Cloud Platform powers the best of the internet, and our Customer Support Engineering (CSE) - a key function within our broader Customer Experience ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

$65K - $80K/yr

Role Summary The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

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Customer Support Engineer

Prophecy Technologies

Seattle, WA • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
We are seeking an experienced Customer Support Engineer to join our team. The ideal candidate will have strong expertise in GE e-terra DMS products, including DMS, DNAF, OMS, Storm Assist, and DER. This role offers an exciting opportunity to work on enterprise-level customer support and satisfaction.
Key Responsibilities:
  • Meet business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams, and driving closure on customer issues raised on GE Smallworld products.
  • Address customer issues and concerns with Smallworld applications.
  • Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
  • Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
  • Mentors staff in troubleshooting and analysis methods.
  • Knowledge transfer - write user/technical documentation and case notes. Act as a technical resource for staff.
  • Primary contributor to Knowledge Base system for customer-specific issues that will benefit the greater customer and support team.

Required Technical Skills:
  • Direct experience installing, maintaining, or supporting GE e-terra DMS products.
  • Familiarity with User Interface, SCADA, and Modeling tools.
  • Knowledge of both Transmission and Distribution electrical grids.
  • Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls, and switches as it applies to isolating and resolving reported issues in these areas.
  • Ability to work independently with minimum direction.
  • Knowledge of NERC CIP Standards.

Required Qualifications:
  • 5+ years of experience in customer support engineering.
  • Bachelor's Degree in Engineering or Computer Science.
  • Relevant certification in customer support engineering.

Preferred Qualifications:
  • Familiarity with remote monitoring and diagnostics solutions and concepts.
  • Strong analytical and logical reasoning skills.
  • Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams.
  • Positive attitude when dealing with customers and co-workers in stressful situations.

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