Technical Support Engineer
Boise, ID · On-site
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
60 Webmd Jobs Hiring Near You
Technical Support Engineer
Boise, ID · On-site
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Client Success Associate
Newark, NJ · On-site
$59K - $65K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Client Success Associate
Newark, NJ · On-site
$59K - $65K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Description Position at WebMD WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their ...
Description Position at WebMD WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their ...
Content Associate (Oncology)
Atlanta, GA · On-site
$35K - $40K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Content Associate (Oncology)
Atlanta, GA · On-site
$35K - $40K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Lead Client Program Manager
Newark, NJ · On-site
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Lead Client Program Manager
Newark, NJ · On-site
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery.
WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery.
Project Manager
Newark, NJ · On-site +1
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference ...
Project Manager
Newark, NJ · On-site +1
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference ...
Sr. Product Manager
Newark, NJ · On-site
$132K - $174K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Sr. Product Manager
Newark, NJ · On-site
$132K - $174K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Ignite Project Manager
Madison, WI · On-site
Description Position at WebMD WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their ...
Ignite Project Manager
Madison, WI · On-site
Description Position at WebMD WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their ...
Associate Sales Planner
Newark, NJ · On-site
$54K - $59K/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference ...
Associate Sales Planner
Newark, NJ · On-site
$54K - $59K/yr
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference ...
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Client Success Associate (Associate Account Manager)
Newark, NJ · On-site
$58K - $65K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Client Success Associate (Associate Account Manager)
Newark, NJ · On-site
$58K - $65K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Product Manager
Newark, NJ · On-site
Description Position at WebMD Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to ...
Product Manager
Newark, NJ · On-site
Description Position at WebMD Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to ...
Marketing Specialist
Newark, NJ · On-site
$60K - $66K/yr
Description Position at WebMD Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to ...
Marketing Specialist
Newark, NJ · On-site
$60K - $66K/yr
Description Position at WebMD Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to ...
Sr. Client Success Manager
Newark, NJ · Remote
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Sr. Client Success Manager
Newark, NJ · Remote
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Client Success Manager
Newark, NJ · On-site +1
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Client Success Manager
Newark, NJ · On-site +1
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Sr. Product Manager
Newark, NJ · On-site
$132K - $174K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
Sr. Product Manager
Newark, NJ · On-site
$132K - $174K/yr
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender ...
WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery.
WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery.
Associate Project Manager
Newark, NJ · On-site
$63K - $68K/yr
Description Position at WebMD Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to ...
Associate Project Manager
Newark, NJ · On-site
$63K - $68K/yr
Description Position at WebMD Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to ...
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Job description
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Position Summary:
As a Technical Support Engineer you will work in a fast-paced environment, ensuring WebMD Ignite solutions are properly and effectively supported. You will use your technical expertise to investigate customer issues, research, find and document solutions, and deliver exceptional customer service via Salesforce cases. Your role will be key to ensuring our customers' success. Our support team works together to take on technical challenges and provide a positive experience for our clients. Occasional late shift work and on-call work on a rotating basis. This position reports to the Manager of Support.
Primary Responsibilities & Essential Functions:
- High level of professionalism. We're a distributed team and as such need someone that is self-motivated and independent. Being a member of the WebMD Technical Support team requires excellent communication, rock-solid reliability, high-performing teamwork and the drive to bring your best effort to work every single day. Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we intend to only add the best Support Engineers to our team.
- Provide technical support for incoming customer issues through Salesforce case management, email, phone and chat.
- Subject Matter Expertise in one or more products or related technologies.
- Ability and drive to do what it takes to resolve technical issues, which includes reproducing issues, using a remote desktop software to troubleshoot directly with the customer, log analysis, etc.
- End-to-end support for the customer's issue including working with and escalating issues to engineering and product teams to drive issues to timely resolution.
- Successful management of assigned customer reported issues.
- Creating knowledge content and playbooks for common issues.
- Establish strong working relationships using polished interpersonal skills with a continual focus on great customer service and support.
- Assist with ongoing process improvement initiatives.
- Partner with Engineering teams, field teams, customer success teams to provide holistic and meaningful solutions.
- Top notch communication skills, both verbal and written, not only for communicating issue resolution but also educating the customer and keeping them aware of status.
Minimum Required Knowledge, Skills, Abilities and Qualifications:
Qualifications:
- Associate's degree or equivalent experience in computer science-related field
- Proven experience (3 years) in a fast-paced, technical support break/fix enterprise environment
- Proficient in SQL, HTML, CSS,
- Preferred: JavaScript, general knowledge of HL7 FHIR
Attributes:
- Excellent communication skills (written and verbal) and ability to be a trusted advisor to customers
- Excellent analytical and technical troubleshooting skills with impeccable attention to detail, particularly on level 2+ related issues
- High level of professionalism
- Ability to work and collaborate effectively in multi-functional teams
- Preferred: Working knowledge of EHR vendors such as EPIC, Meditech, Cerner or Allscripts
- Preferred: Cloud based SaaS and/or DaaS product experience
About WebMD
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
1996