Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role. Main Responsibilities * The Account ...
62 Vip Vip Member Services Manager Jobs Hiring Near You
Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role. Main Responsibilities * The Account ...
VIP Account Manager
Chicago, IL · On-site
$30/hr
Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CS ... Position Overview The (VIP Account Manager) will be responsible for working in social gaming ...
VIP Account Manager
Chicago, IL · On-site
$30/hr
Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CS ... Position Overview The (VIP Account Manager) will be responsible for working in social gaming ...
VIP Manager
Fort Lee, NJ · On-site
$85K - $100K/yr
VIP Manager Are you passionate about building high-value relationships and delivering premium ... service, while leveraging player insights to maximize engagement, retention, and lifetime value ...
VIP Manager
Fort Lee, NJ · On-site
$85K - $100K/yr
VIP Manager Are you passionate about building high-value relationships and delivering premium ... service, while leveraging player insights to maximize engagement, retention, and lifetime value ...
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GM|AGM|ITALIAN|$10mRev|4newOPENINGS2027|Charleston|PAIDRELO|Charleston
Charlotte, NC · On-site
$115K - $120K/yr
GENERAL MANAGER also looking for AGM w/ HR Background for Iconic TRADITIONAL NY STYLE BORN AND BRED ... service levels . He/she is expected to market ideas to promote business; cost control, guest ...
Quick apply
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GM|AGM|ITALIAN|$10mRev|4newOPENINGS2027|Charleston|PAIDRELO|Charleston
Charlotte, NC · On-site
$115K - $120K/yr
GENERAL MANAGER also looking for AGM w/ HR Background for Iconic TRADITIONAL NY STYLE BORN AND BRED ... service levels . He/she is expected to market ideas to promote business; cost control, guest ...
Assistant Manager
Wallingford, CT · On-site
$24 - $28/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Assistant Manager
Wallingford, CT · On-site
$24 - $28/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Assistant Manager
$22 - $25/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Assistant Manager
$22 - $25/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Assistant Manager
Saco, ME · On-site
$20 - $25/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Assistant Manager
Saco, ME · On-site
$20 - $25/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Assistant Manager
Tilton, NH · On-site
$20 - $26/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Assistant Manager
Tilton, NH · On-site
$20 - $26/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
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GM|AGM|ITALIAN|$10mRev|4newOPENINGS2027|Charleston|PAIDRELO|Charleston
Orlando, FL · On-site
$100K - $115K/yr
GENERAL MANAGER also looking for AGM w/ HR Background for Iconic TRADITIONAL NY STYLE BORN AND BRED ... service levels . He/she is expected to market ideas to promote business; cost control, guest ...
Quick apply
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GM|AGM|ITALIAN|$10mRev|4newOPENINGS2027|Charleston|PAIDRELO|Charleston
Orlando, FL · On-site
$100K - $115K/yr
GENERAL MANAGER also looking for AGM w/ HR Background for Iconic TRADITIONAL NY STYLE BORN AND BRED ... service levels . He/she is expected to market ideas to promote business; cost control, guest ...
Be Seen First
GM|AGM|ITALIAN|$10mRev|4newOPENINGS2027|Charleston|PAIDRELO|Charleston
Charlotte, NC · On-site
$115K - $120K/yr
GENERAL MANAGER also looking for AGM w/ HR Background for Iconic TRADITIONAL NY STYLE BORN AND BRED ... service levels . He/she is expected to market ideas to promote business; cost control, guest ...
Quick apply
Be Seen First
GM|AGM|ITALIAN|$10mRev|4newOPENINGS2027|Charleston|PAIDRELO|Charleston
Charlotte, NC · On-site
$115K - $120K/yr
GENERAL MANAGER also looking for AGM w/ HR Background for Iconic TRADITIONAL NY STYLE BORN AND BRED ... service levels . He/she is expected to market ideas to promote business; cost control, guest ...
Assistant Manager
Concord, NH · On-site
$20 - $25/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Assistant Manager
Concord, NH · On-site
$20 - $25/hr
... VIP culture and management processes to help the Service Manager ensure that all customers get a ... actions to a member of Management. * Serve customers by consulting with them, building ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
VIP Server/Entertainer
San Diego, CA · On-site
$17.25/hr
Operations Manager Job Summary The VIP Server/Entertainer is a key member of our nightlife team, responsible for enhancing the VIP guest experience through premium bottle service, entertainment, and ...
VIP Server/Entertainer
San Diego, CA · On-site
$17.25/hr
Operations Manager Job Summary The VIP Server/Entertainer is a key member of our nightlife team, responsible for enhancing the VIP guest experience through premium bottle service, entertainment, and ...
VIP Host
Cherry Hill, NJ · Remote
Communicate through established business channels new member welcomes, investigation, loyalty ... service, concierge, luxury telemarketing or other account management. * Excellent computer skills ...
VIP Host
Cherry Hill, NJ · Remote
Communicate through established business channels new member welcomes, investigation, loyalty ... service, concierge, luxury telemarketing or other account management. * Excellent computer skills ...
VIP Manager
West Palm Beach, FL · On-site
$110K - $112K/yr
The VIP Manager will be responsible for assisting customers in the Service Department who are eligible for an upgrade. Take advantage of this rare opportunity to join one of the country's largest and ...
VIP Manager
West Palm Beach, FL · On-site
$110K - $112K/yr
The VIP Manager will be responsible for assisting customers in the Service Department who are eligible for an upgrade. Take advantage of this rare opportunity to join one of the country's largest and ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... member of a VIP team. An SMII has been identified as having a high potential to develop into a ...
VIP Jobs Information
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$30/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 22 days ago
Job description
Position Overview
The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.
Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.
Main ResponsibilitiesThe Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email.
Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.
Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach.
Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base.
Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.
Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base.
Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies.
Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue.
Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals.
Position does not require managing direct reports.
Required Skills and ExperienceCollege Degree preferred but not mandatory
Impeccable communication skills
Extensive Customer Service experience
Excellent telephone skills - able to handle high call volume 90 or more a day
Customer Focused
Ability to generate revenue on own initiative based on personal account relationships
Accuracy and Attention to detail
Rapport building skills
Team player
Knowledge of Microsoft Office
3 or more years of customer service or account management experience
Some travel may be needed
Some weekends or evenings may be required
Target / Sales Driven
High level understanding / interest in social gaming
- Positive attitude and are excited to learn more
The pay for this position in Chicago, IL, at the start of employment is $30 per hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.
Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.
About Zynga
Sourced by ZipRecruiter
Industry
Pc games
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2007