5 Veracyte Customer Service Representative Jobs Hiring Near You

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way - it's about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
Our Values:

• We Seek A Better Way: We pursue bold ideas, embrace complexity, and keep pushing forward.
• We Make It Happen: We act with urgency, deliver with excellence, and always find a way.
• We Are Stronger Together: We engage with empathy, align around what's best for Veracyte, and celebrate as one team.
• We Care Deeply: We show up with integrity, kindness, and respect for one another.

The Position:
Primarily responsibility for receiving and accessioning specimens, handling specimen documentation, and data entry of requisitions. They are also responsible for keeping the lab in a clean and orderly condition. Specimen Processor I are knowledgeable in sample integrity issues and are a resource to others in the lab. They maintain flexibility regarding work schedules including daily assignments, holiday schedules, and days of the week as determined by business need.
SCHEDULE: Tuesday - Saturday, 7am - 3:30pm
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Accessioning clinical specimens upon receipt and entering data into LIS system.
• Specimen verification, labeling, tracking, and all related clerical functions.
• Capable of identifying specimen processing problems that may adversely affect the reporting of test results and immediately notifying the supervisor.
• Documenting all corrective actions taken when test systems deviate from the laboratory's established performance specifications.
• Following the laboratory's established policies and procedures.
• Understanding of compliance regulations related to test ordering.
• Compliant with company policies, procedures, safety requirements and regulations.
• Contributing to the safety of the laboratory operations by complying with established safety procedures and making recommendations for improvement.
• Engaging in training and competency assessments.
• Attending and participating in department meetings.
• Participating in activities associated with regulatory compliance and inspections.
• Assisting in continuous improvement activities/projects.
• Assisting in research and validation activities.
• Helping perform weekly, monthly, and other periodic room and equipment maintenance procedures in accordance with standard operating procedures.
• Helping track and stock laboratory supplies.
• General clean-up tasks, e.g. break down and trash shipping boxes/packaging, disinfect lab benches and surfaces, and put away supplies.
• Working cooperatively in a team environment and supporting senior laboratory and management staff.
• Working cross-functionally with Customer Care regarding specimen issues and Accessioning requests.
• Complete other related administrative duties, including printing, copying, filing, faxing, and quality control of spreadsheets.

Who You Are:
REQUIREMENTS: QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

• 0-2 years of accessioning experience and/or in a lab setting
• High school diploma or equivalent required
• Bachelor's degree preferred.
• Good verbal and written communication skills.
• The ability to navigate efficiently through, or have familiarity with, various laboratory information systems (LIS) and have proficiency in Microsoft Office products (Excel, Word, Access and PowerPoint).
• Good judgment and problem-solving skills
• Excellent teamwork and collaborations skills
• Ability to work independently

PHYSICAL REQUIREMENTS

• Repetitive movement of hands, arms and legs
• Repetitive movement of fingers (typing and/or writing)
• Sitting, with occasional walking, standing, stooping and moving about
• Talking and hearing
• Occasionally required to lift up to 25 pounds

#LI-Onsite
For candidates based in our San Diego office, the hourly range is $22- $24.
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Pay range
$22-$24 USD
What We Can Offer You
Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified™ Great Place to Work® in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.
About Veracyte
Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter).
Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice
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