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Description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational, and commercial sectors to make safer, smarter, and better decisions.

Our Customer Operations Team powers the growth of the post-acquisition buyer lifecycle, from implementation through to retention and expansion of our customer base. The team will leverage data, process and systems to drive the productivity and performance of our end users across the Customer Services, Renewal Management, Customer Success Management, Customer Care and Escalations teams.

We are seeking a Lead, Data Operations to enhance and scale data, processes, and technology that power go-to-market performance. This role ensures that sales, marketing, and customer teams have access to clean, actionable data that drives revenue growth, customer retention, and operational excellence. The ideal candidate is highly data-driven, process-oriented, and experienced in people management, with the ability to guide a team and collaborate cross-functionally across Sales, Marketing, CX, Operations, and Enablement.

What You'll Do:

• Oversee and optimize data flows across the sales funnel, from lead acquisition to customer retention.
• Ensure accuracy and scalability of data through cleansing, enrichment, and governance frameworks.
• Partner with Sales and Marketing to translate business priorities into executable data initiatives that drive outcomes such as pipeline growth, conversion, retention, and expansion.
• Manage and maximize data platforms and tools (e.g., Salesforce, data enrichment providers, automation platforms).
• Build and maintain dashboards, reports, and analytics that provide visibility into data quality and funnel health.
• Implement processes and technology for proactive data hygiene, deduplication, and standardization.
• Define and enforce data governance policies, ensuring compliance and consistency across systems.
• Run initiatives to capture, validate, and enrich customer and prospect data from multiple sources.
• Lead, coach, and develop a team of Data Operations professionals, driving performance and growth.
• Other duties as assigned.
• Lead and mentor a team of Data Operations professionals, providing clear direction and support.
• Foster a culture of accuracy, accountability, collaboration, and continuous improvement.
• Provide coaching and guidance to help the team identify opportunities to improve processes and deliver higher-quality data to the business.
• Responsible for performance management, including setting goals, conducting regular check-ins, and leading formal performance reviews.
• Support employee growth and development through training, stretch assignments, and career pathing.
• In partnership with Human Resources, manage employee relations matters, including conflict resolution, feedback conversations, and ensuring compliance with company policies and practices.
• Recognize and reward strong performance while addressing underperformance in a timely and constructive manner.
• Oversee workload distribution, prioritize assignments and ensure staffing levels align with business needs.
• Other duties as assigned.

Requirements

What You'll Need:

• 3+ years of experience in data operations, sales operations, marketing operations, or related field (BPO or SaaS environment preferred), with 1-2 years in a team lead, supervisor, or project lead role.
• Bachelor's degree in Business Administration, Data Management, Information Systems, Marketing, or a related field.
• Experience leading projects, mentoring peers, or coordinating cross-functional data initiatives, with interest in developing people management skills.
• Knowledge of data management technologies and platforms (e.g., Salesforce, data warehouses, enrichment APIs).
• Previous experience leading a team
• Demonstrated ability to support cross-functional initiatives and collaborate effectively with stakeholders.
• Excellent analytical, organizational, and communication skills, with attention to detail.
• Data-first mindset with a passion for delivering high-quality, actionable insights.
• Highly collaborative with the ability to influence across teams and levels.
• Problem-solving skills with a proactive, process-driven approach.
• Adaptable and comfortable working in evolving environments.

What We Value

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.