Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized experiences triggered by user behavior, journey ...
Userpilot
44 Userpilot Jobs Hiring Near You
Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized experiences triggered by user behavior, journey ...
Software Engineer (AI-Native)
Austin, TX · On-site
About Userpilot Userpilot is a leading product analytics and user engagement platform used by product teams at hundreds of companies to understand, segment, and activate their users. The product ...
Software Engineer (AI-Native)
Austin, TX · On-site
About Userpilot Userpilot is a leading product analytics and user engagement platform used by product teams at hundreds of companies to understand, segment, and activate their users. The product ...
About Userpilot Userpilot is a leading product analytics and user engagement platform used by product teams at hundreds of companies to understand, segment, and activate their users. The product ...
About Userpilot Userpilot is a leading product analytics and user engagement platform used by product teams at hundreds of companies to understand, segment, and activate their users. The product ...
People Operations Specialist
Austin, TX · On-site
Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing ...
People Operations Specialist
Austin, TX · On-site
Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing ...
Senior Software Engineer - Core Team
Austin, TX · On-site
$121K - $160K/yr
About Userpilot Userpilot is a leading product analytics and engagement platform. Hundreds of product teams use us to understand, segment, and activate their users in real time. Under the hood, that ...
Quick apply
Senior Software Engineer - Core Team
Austin, TX · On-site
$121K - $160K/yr
About Userpilot Userpilot is a leading product analytics and engagement platform. Hundreds of product teams use us to understand, segment, and activate their users in real time. Under the hood, that ...
Software Engineer (AI-Native)
Austin, TX · On-site
About Userpilot Userpilot is a leading product analytics and user engagement platform used by product teams at hundreds of companies to understand, segment, and activate their users. The product ...
Software Engineer (AI-Native)
Austin, TX · On-site
About Userpilot Userpilot is a leading product analytics and user engagement platform used by product teams at hundreds of companies to understand, segment, and activate their users. The product ...
Customer Success Manager
Austin, TX · Hybrid
About the Role Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior ...
Customer Success Manager
Austin, TX · Hybrid
About the Role Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior ...
Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing ...
Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing ...
Senior Software Engineer - Core Team
Austin, TX · On-site
$121K - $160K/yr
About Userpilot Userpilot is a leading product analytics and engagement platform. Hundreds of product teams use us to understand, segment, and activate their users in real time. Under the hood, that ...
Senior Software Engineer - Core Team
Austin, TX · On-site
$121K - $160K/yr
About Userpilot Userpilot is a leading product analytics and engagement platform. Hundreds of product teams use us to understand, segment, and activate their users in real time. Under the hood, that ...
Customer Success Manager
Austin, TX · On-site
$66K - $75K/yr
About the Role Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior ...
Customer Success Manager
Austin, TX · On-site
$66K - $75K/yr
About the Role Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior ...
Senior Software Engineer - Core Team
Austin, TX · On-site
$121K - $160K/yr
About Userpilot Userpilot is a leading product analytics and engagement platform. Hundreds of product teams use us to understand, segment, and activate their users in real time. Under the hood, that ...
Senior Software Engineer - Core Team
Austin, TX · On-site
$121K - $160K/yr
About Userpilot Userpilot is a leading product analytics and engagement platform. Hundreds of product teams use us to understand, segment, and activate their users in real time. Under the hood, that ...
People Operations Specialist
Austin, TX · On-site
Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing ...
Quick apply
People Operations Specialist
Austin, TX · On-site
Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing ...
Demand Generation Marketing Manager
Austin, TX · On-site +1
Userpilot is an innovative, fast-growing B2B SaaS platform dedicated to revolutionizing product engagement, user onboarding, and product-led growth. With a global presence, we empower businesses to ...
Demand Generation Marketing Manager
Austin, TX · On-site +1
Userpilot is an innovative, fast-growing B2B SaaS platform dedicated to revolutionizing product engagement, user onboarding, and product-led growth. With a global presence, we empower businesses to ...
Salary: Userpilot is an innovative, fast-growing B2B SaaS platform dedicated to revolutionizing product engagement, user onboarding, and product-led growth. With a global presence, we empower ...
Quick apply
Salary: Userpilot is an innovative, fast-growing B2B SaaS platform dedicated to revolutionizing product engagement, user onboarding, and product-led growth. With a global presence, we empower ...
Userpilot is an innovative, fast-growing B2B SaaS platform dedicated to revolutionizing product engagement, user onboarding, and product-led growth. With a global presence, we empower businesses to ...
Userpilot is an innovative, fast-growing B2B SaaS platform dedicated to revolutionizing product engagement, user onboarding, and product-led growth. With a global presence, we empower businesses to ...
Customer Success Manager
Austin, TX · On-site
About the Role Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior ...
Customer Success Manager
Austin, TX · On-site
About the Role Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior ...
Product Science Manager
Atlanta, GA · On-site
Own product usage analytics via Userpilot and adjacent tools; apply AI-assisted evaluation to surface patterns and deliver recurring Product Usage Reports. * Monitor industry news and client ...
Product Science Manager
Atlanta, GA · On-site
Own product usage analytics via Userpilot and adjacent tools; apply AI-assisted evaluation to surface patterns and deliver recurring Product Usage Reports. * Monitor industry news and client ...
Product Science Manager
Atlanta, GA · On-site
Own product usage analytics via Userpilot and adjacent tools; apply AI-assisted evaluation to surface patterns and deliver recurring Product Usage Reports. * Monitor industry news and client ...
Quick apply
Product Science Manager
Atlanta, GA · On-site
Own product usage analytics via Userpilot and adjacent tools; apply AI-assisted evaluation to surface patterns and deliver recurring Product Usage Reports. * Monitor industry news and client ...
Technical Writer
Hoboken, NJ · On-site
Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Technical Writer
Hoboken, NJ · On-site
Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Technical Writer
Hoboken, NJ · On-site
Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Technical Writer
Hoboken, NJ · On-site
Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets. * Assist in creation of onboarding guides (userpilot/appcues). * Knowledge, Skills ...
Userpilot Jobs Information
Full-time
Medical, PTO
Posted 4 days ago
Job description
Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized experiences triggered by user behavior, journey stage, and segment. Our enterprise customers use Userpilot across complex products, teams, and business units, and they need a strategic partner who can connect the platform to measurable business outcomes.
You'll manage a focused portfolio of high-value enterprise accounts across North America. You'll build trusted relationships with senior stakeholders, develop account strategies, lead value reviews, and coordinate cross-functional resources to drive adoption, retention, and long-term growth. Our Implementation team owns installation, integrations, and initial setup; you'll take the lead after implementation, helping customers expand their use of Userpilot and demonstrate value across their organization.
What You'll Own
What We're Looking For
Required
Bonus
Benefits
EEO Statement
Userpilot is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All qualified applicants will receive consideration for employment.
Visa/Work Authorization
Applicants must be legally authorized to work in the United States. We are not able to sponsor or take over sponsorship of an employment visa at this time.
You'll manage a focused portfolio of high-value enterprise accounts across North America. You'll build trusted relationships with senior stakeholders, develop account strategies, lead value reviews, and coordinate cross-functional resources to drive adoption, retention, and long-term growth. Our Implementation team owns installation, integrations, and initial setup; you'll take the lead after implementation, helping customers expand their use of Userpilot and demonstrate value across their organization.
What You'll Own
- Gross retention and long-term customer outcomes across a focused portfolio of strategic enterprise accounts
- Building multi-threaded relationships with executive sponsors, product leaders, operational stakeholders, and day-to-day champions
- Creating and executing strategic success plans tied to each customer's goals, adoption milestones, measurable outcomes, and renewal priorities
- Leading executive business reviews and value conversations that translate product usage into business impact
- Monitoring product adoption, stakeholder engagement, health signals, and commercial risk to identify issues early and coordinate the right response
- Guiding customers through complex change, including broader rollout, new use cases, organizational shifts, and multi-team adoption
- Owning renewal readiness and retention strategy in partnership with Sales. You lead the customer plan and risk mitigation; AEs own expansion and commercial negotiation
- Identifying expansion signals and partnering with AEs to build a coordinated account strategy
- Acting as the voice of the customer with Product, Support, Implementation, and leadership, bringing structured insight rather than isolated requests
- Helping raise the standard of enterprise Customer Success by mentoring peers and contributing to playbooks, processes, and team enablement
What We're Looking For
Required
- 5+ years in Customer Success, Strategic Account Management, or a similar post-sales role at a B2B SaaS company, including meaningful experience with enterprise customers
- A track record of retaining and growing complex, high-value accounts with multiple stakeholders, long decision cycles, and demanding business requirements
- Executive presence and strong commercial judgment. You can earn credibility with senior leaders, navigate difficult conversations, and keep discussions focused on outcomes
- Strong discovery and account-planning skills, with the ability to uncover customer goals, organizational dynamics, risk, and expansion potential
- Experience leading executive business reviews, success planning, renewal preparation, and value realization programs
- Comfort with technical and product-led conversations. You do not need to be an engineer, but you can discuss implementation, data, integrations, and product workflows with confidence
- Data-driven by default: you use product adoption, health indicators, CRM data, and customer context to prioritize action and tell a clear value story
- Excellent written and verbal communication, including the ability to coordinate complex work across customers and internal teams
- Genuine comfort using AI tools to synthesize account context, identify patterns, prepare customer communication, and improve the quality and speed of your work
Bonus
- Experience with product analytics, user engagement, digital adoption, or in-app experience platforms
- Experience supporting global customers, multi-product environments, or enterprise-wide rollouts
- Familiarity with APIs, JavaScript, data integrations, or web fundamentals
- Fluency in additional European languages
- Experience mentoring CSMs or contributing to team-level programs and operating rhythms
Benefits
- Competitive base salary + performance-based bonus
- Private medical insurance
- Hybrid structure: 3 days in office, 2 remote
- 15 days PTO + public holidays
- 14 days sick leave
- Training budget, industry events, and conference access
EEO Statement
Userpilot is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All qualified applicants will receive consideration for employment.
Visa/Work Authorization
Applicants must be legally authorized to work in the United States. We are not able to sponsor or take over sponsorship of an employment visa at this time.